Rituraj K.
After payment, still the item is not shipped
I had made my payment for shipping the item on 9.1.2015. And till date my item has not shipped. I had contacted the customer service for 3 times till now and still no respond from them. I also asked them if they cannot shipped my item them refund $ to original payment method, but that also was in vain. No refund, no shipping, no contact from them. Seriously i didnot expect to get such a hilarious customer support from them. Another thing is that wheneve i call the customer support, i mention to them that i paid my shipment amount from a vcc as my debit card is accepting in their site. I also asked them that whether it is because of the vcc they had not shipped my item, the customer support executive told me that by using vcc their will be no problem.
Response from Bongo InternationalJan 19, 2016
Hello Rituraj Kalita, We appreciate you taking the time to leave this feedback. I will forward this on to our senior leaders. I see that your order, 379737 has been sent to our IT department as a system issue is preventing our customer service and payment teams from being able to view it. I show that you contacted our customer service team on 1/15/2015, who escalated the concern to IT. The IT team is currently researching what is causing the issue and once it is resolved, we will be able to cancel the order. We hope to have this resolved shortly. Thank you