Bogus International did not deliver all items ordered and paid.
Bogus had no understanding for documentation sendt regarding missing items.
Luckly the fraud department at Mastercard is more understanding:
Referring to previous contact in connection with your claim. We have now received the joyful news that your claim is approved, and we have reversed the current USD 320,15.
Fraud & Chargeback Agent
Mastercard
Response from Bongo InternationalApr 7, 2016
Hello Ola Nordmann,
I am sorry that you did not receive your items. Someone from our customer service team will reach out to you about this issue shortly.
Thank you
FF
Finners F.
So far I'm very worried - Update: things got worse DO NOT USE THIS FIRM
I bought some boots online not realising that the shipping from the US would double the cost. I contacted BONGO immediately and asked them to cancel. They replied about 4pm the following day that they would contact the vendor to cancel. Now I've had a load of emails confirming shipment! I don't want the boots and said so immediately, so I'm not impressed with the service. I'm sure that if they arrive and I return them, BONGO and the vendor (Overstock) will try to charge me for the postage but that's very unfair in this case - I notified them in plenty of time that the order was cancelled and they've ignored me!
Update: Overstock authorised a refund since the request had been mishandled by Bongo. I got an email from Julisa at Bongo on 4th April saying I'd have my refund in 3-5 working days. Guess what, still no sign of it. I'm at the end of my tether and my monthly budget thanks to this firm not returning my £178. Take this warning - DO NO USE - if there are any issues, they will not look after you.
Response from Bongo InternationalApr 7, 2016
Hello Finners Finnegan,
I am sorry to hear that your order with Overstock did not go as expected. Please contact our customer service team so that we can research this issue for you.
Thank you
SM
Skye M.
Incredibly fast service, always reliable
I've had items shipped through BongoUS a number of times and the service is always fast and reliable. I like that they post a photo of the item once it's been received by their warehouse because it gives me peace of mind that the item I'm about to pay shipping for is indeed the item I ordered. Thanks, BongoUS!
Response from Bongo InternationalApr 1, 2016
Hello Skye Mckenzie,
Thank you for leaving this feedback. And thank you for being a long time customer!
JU
Jurga
Madly expensive service
Almost 900$ for shipping of 97Lbs to Europe! Much more than cargo cost. Robbers? Why there is no recommendation to check costs before ship to Bongo and before you give US address? Will never use this extremely expensive and crazy shipping service. It was a big mistake.
Response from Bongo InternationalMar 28, 2016
Hello Jurgita Girdvainiene,
Thank you for taking the time to leave this feedback. Someone from our Customer Service team will contact you about this shortly.
Thank you
AN
Andrew
Eh alright
Took me about 2 weeks for my items to get picked up as a lot of miscommunication went on, This was during the march 2016 period so for anyone that would like things picked up, These are the guys to go to.
Thanks for the help!
A
Response from Bongo InternationalMar 25, 2016
Hello Andrew,
Thank you for taking the time to post this. We appreciate your patronage.
Thank you!
GG
Gunnar G.
Good
Good service, a bit pricy.
Response from Bongo InternationalMar 21, 2016
Hello Gunnar,
Thank you for taking the time to post this. We appreciate your patronage.
Thank you!
AW
Angie W.
Scam artists.
I paid a fortune to bongo.It was extremely hard to get through to them.I had my parcel delivered this week and the box is sunk in at the side and it's wet through and the lamp shade inside is totally crushed. They simply don't want to know and are refusing to replace it.
Response from Bongo InternationalMar 18, 2016
Hello Jayne,
Thank you for contacting us. I am sorry to hear that your items arrived damaged. When customers activate items for shipment, Lost and Damaged Protection is selected by default. While this protection is not required, Bongo encourages all customers to utilize the service. This is due to the nature of international shipping, items generally must travel long distances and can have a larger risk of damage due to this. We strive to offer the protection at an economical cost (just 2% of the order value) to allow more people to take advantage of the offer.
In terms of making contact with our service team, I show you successfully sent in multiple service tickets (1/27/2016, 03/09/2016, 03/14/2016, and two on 03/16/2016) all with multiple replies from you and our service team. You have also called and successfully spoke with our service team and you have been in direct contact, by email, with our claims department.
The sole reason we cannot cover the claim is due to you opting out of the coverage. Example: If a person broke their sell phone, without insurance on that phone, their carrier would not cover the cost to replace the phone.
We apologize for the inconvenience. Please contact our service again, if you have any further questions.
CJ
C.J
Be warned. Bongo is the worst fright forward for international buys want to buy in the USA
I had 2 sets 2 different package sent to bongo
none of the package had an invoice with it.
First package bongo value it as $2126
Second package they value it as $4700
How can they value the same items in each package with 2 different value price.
both my package only values $495
After emailing an invoice I receive from the shipper to bongo stating a lower price.
Bongo intern reply that they will not change the item value price.
The con they use are the higher the item price the more I will have to pay bongo to pay import duty on my behalf,
I also read that bongo use this trick to delay order processing so they can auction off my items after the allowed holding days has pass
Bongo terms states if there is no invoice delivered with a package they will list the item with online price and ad the option for the customer to lower it
This option was not on my ordered.
I advise any one wanting to forward stuff from USA to international stay away from bongo.
There is lots of better company out there wich is better.
Their shipping cost is very expensive.
They will bump up your item price so you will pay a lot of import tax duty.
They do not pack boxes properly. If you have delicate items they will surly get damage.
They only ship fedex economy.
I wish I read reviews before
Response from Bongo InternationalMar 14, 2016
Hello C.J,
Thank you for contacting us. Bongo International takes all feedback seriously. Bongo Intentional has policies in place about value changes. These policies are in place for our protection and yours. We are unable to knowingly price items low. You're items arrived without an invoice or packing slip. When this occurs, we use the fair market value of the item. For one of the items in your inventory, the market value is anywhere from $999 to $1199, we priced it at $900.00. Our customer service team has also explained that we would gladly update the price if you can provide an invoice with the sellers name and address included. At this time, the only invoice we have received is a blank invoice with pricing hundreds of dollars below the values you can find on Veydra.com. Once you include an invoice with the sellers information, we will happily change the value for you.
Our storage policy allows for 21 days of free storage, from day 22 to 30, a $5 dollar per day charge applies. On day 30, the items are deemed abandoned automatically. This is not done for any reason other than storage restraints. And this information is available in the terms and conditions that you must agree to in order to open an account with Bongo International. It is never our goal to donate or sell abandoned items, as it actually costs us quite a bit to do so, we prefer our customers ship their items instead.
Please send a complete invoice to our service team and we will gladly update the pricing for you.
