Hello Gunnar,
Thank you for taking the time to post this. We appreciate your patronage.
Thank you!
TB
Thomas B.
Works great, flawless service so far though too expensive
I love the fact Bongo unwraps and groups my orders into a single box in order to lower shipping costs. Wrapping was always done very well. Taking pictures of the box, item and invoice is really helpful. All lights green on the service quality side.
However, shipping is so expensive that I sometimes go for international shipping on eBay even when I expect to buy several items in a short time frame; for goods under a certain value, combined shipping through Bongo ends up more expensive than independent shipping because of increased customs charges for bigger packages.
Also, charging fuel expenses when the price of oil is so low is just plain ripoff!
Response from Bongo InternationalJan 28, 2016
Hello Thomas Becker,
Bongo International appreciates all feedback, good or bad. We are glad to hear you enjoy our consolidation and packing services. Our warehouse teams take great pride in their work, so I know they will enjoy this feedback. Shipping rates are constantly changing and due to the amount of shipments we send daily, we can generally pass on substantial savings to our customers. Although many variables affect the cost to ship packages internationally.
In terms of the fuel surcharge, that cost is assigned by our parent company, FedEx. While the cost of oil has dropped, FedEx has reported an increase in residential packages and an increase in heavier items being shipped, both of these types of shipments increase the amount of fuel used. Fuel surcharges are recalculated on a monthly or quarterly basis, depending on the service line.
Thank you for your patronage.
PB
Peter B.
Easy and efficient
The goods arrived ahead of time, were well packaged. The whole process from registering to arrival was easy and without any hiccups and is quite well-priced. Saved me a fair bit of money on shipping.
Response from Bongo InternationalAug 3, 2015
Hi Peter,
A very happy Monday to you. We want to thank you for taking the time and leaving this valued feedback. We appreciate your patronage and look forward to servicing your needs in the future.
Sincerely,
Bongo International
MH
Miranda H.
Prompt excellent service
Received goods promptly. Impressive, expensive but you know up front the cost and that's your choice. Will definitely use again
Response from Bongo InternationalJul 16, 2015
Hi Miranda,
We really appreciate your feedback, we have also passed your note about shipping prices to our customer service manager, he accumulates feedback such as this to make future changes to policies, procedures and/or rates.
Have a great day!
Bongo International
JW
JW
Bongo is overcharging me!!! (Updated)
I ordered 2 belts and 1 scarf online and ship to Bongo's Belgium address, after my shipment came in, Bongo claimed that one of the box is too big so they have to calculated the shipping cost in billable weight 30 pounds which will cost me US$160 to ship it to HK.
I called their customer services and told them there is no way 2 belt and 1 scarf will weight that much, I shipped 2 pairs of shoes before it was just cost me US$60 in April, i requested them to re measure again on the size and they insist it was correct. They explained to me that was not an actual weight but the dimensional weight, they offered me 20% discount so i end up paying US$140.
Today i have got my box, I found there is no way to fit in 2 pair of shoes, no matter the dimension weight or actual weight still not possible to be that expensive. Bongo is over charging me. This is an unreasonable charge as I shipped all around the world, no one ever charged that much. Furthermore, Bongo's attitude is not helpful at all, they cannot convince me why they have to charge that much, they even tell me to ship to other forwarder if i do not happy with the price!!! This is the worst forwarder I have ever used.
Finally the company offered me full refund, I accepted that, and I am satisfy on this case as i respect them as a company who is willing to take responsibility and they do care about their customers. I will recommend their services to my friends in future, and i am so glad we can settle the case.
Response from Bongo InternationalJul 15, 2015
Hello,
First and foremost we take all of our customer feedback seriously.
Though we understand your frustration, we want to explain to you our shipping costs. The shipping cost is determined by the dimensional weight of your package or its actual weight - whichever is greater. Dimensional weight is calculated by taking the package dimensions, multiplying them together, and dividing the result by 139 (Length x Width x Height/139). If the dimensional weight of an item is greater than the actual weight of the item, the dimensional weight is used. This is the standard for international shipping, and we happen to use FedEx International Air which is a more expedited method of shipping.
Think about shipping a bumper. The actual weight of that bumper may only be 10 pounds, but it takes up a lot of space on the truck and the plane, so the dimensional weight may come out to 40 or 50 pounds.
Also, because we use the measurements of the incoming boxes, you cannot compare this shipment to previous shipments you’ve made – unless the merchant who shipped us the items used the exact box size each time no matter its contents. We strongly encourage all customer to research with the merchants they purchase from to determine the size of the box that will be received by Bongo. If you had obtained the box dimensions, and used our calculator prior to making the purchase you would have received a fair estimate.
Our customer service manager is aware of your feedback, and after having spoken with you on the phone he offered a discount of 20% being that you are a valued and long term customer. We have sent this feedback to him again, and he has had the shipping cost checked again and it was accurate. He also, went to FedEx’s main site and confirmed that had you shipped FedEx direct (not using the discount we receive based off our volume) your shipment would have been 40% higher than the initial cost you paid. If you add your 20% off coupon, this shipment is 60% discounted from what you would have paid shipping yourself directly, with the same method and same distance.
We also took the time to review the phone conversations, our staff was trying to be helpful in offering the names of some of our competitors whom you could try contacting to find more competitive rates. But in regards to this shipment there was nothing more we could have done at the time to assist in reducing the costs.
We are sincerely sorry to see a valued customer leave, but we understand that our rates are simply too high to keep your business. As a good will gesture, our customer service manager will offer a full refund on this shipping and we will close your account per your feedback.
We hope you find this resolution satisfactory and we thank you for your years of business.
Bongo International
RB
Renaud B.
Shipping to Belgium
This is a great way to have items Delivered in Europe if the seller does not ship outside the USA.
Everything went smoothly and items arrived as expected.
Explanations are clear.
The only downside to it is that I do find this service somehow expensive.
Response from Bongo InternationalMay 27, 2015
Hello Renaud,
Thank you for using Bongo International, and a very warm thank you for the nice feedback. We have passed this on to our customer service manager!
Thank you again and have a great day.
Bongo International
RD
Robin de V.
Happy overall
I made a Bongo account recently after the seller of an object I bought on Ebay refused to ship to Europe from his location (US).
At first there were some problems with logging in and using my creditcard, but soon after these were resolved.
My package arrived safely at the Bongo warehouse and they updated the status of my order accordingly. They even made a picture of the object so I could inspect it's state.
The shipping is pretty expensive, I believe it is based on weight. I had a very lightweight package (less than 1 kg) and already had shippingcosts over 50 USD. With this came some additional fees. It is a lot of money, but I understand this is how they make profit and a company like this exists. If you want to ship a large/heavy item it might be too expensive in my opinion.
After shipping the updates were placed rapidly and I could track my order perfectly. Shipping went fast and the object arrived safely packed!
Would use again.
Response from Bongo InternationalMar 25, 2015
Hello Robin,
Thank you so much for taking the time to tell us about your experience. We certainly are happy to hear you would use us again and thank you for your patronage.
Bongo International
BC
Bo C.
Great fast service , but way to high price .
I used Bongo because the retailer in Us didnt ship to the Eu (due to Mercury marine motor company policy ) 4 stars given is because their service was amazing , when they received my items from retailer , they send me photos of each item and tracking information by shipping. I usually pay tax duties every time i receive parcels from Us , this time not because of the way my parcel was shipped (Dhl via Germany) so this way avoided the tax which had been around 50 Dollar , only reason for not giving 5 stars is because of the shipping price which was higher than the price of the items (shipping costs around 92 Dollars) , more options given by choice of shipping methode could be nice . Must also be mentioned that i was forced to by items in Us because my motor is rather old and spareparts is not to be found in Europe . Super shipping time only few days from shipping from Us , was my parcel handed to me ⭐️⭐️⭐️⭐️
Also to be mentioned , that the items was well packed 👍
