Bongo InternationalReviews of bongous.com

Update: I've upgraded this review from one star to three. A few hours after this post, and me sending an email to their support department, FedEx Cross Border Customer Care Team contacted me and asked the appropriate and intelligent questions regarding my bitcoin transaction. I responded immediately and am very grateful that they were the first to address inquiries I made to each party, including Overstock.com, Bongo International, and Coinbase. Hopefully, this issue will be resolved promptly. I'll sleep better knowing action is being taken. Kudos to FedEx Cross Border Customer Care Team! __________________________ I've been a customer of Overstock.com for more than a decade. I love their option to pay with bitcoin. I have never had an issue with them. Unfortunately, they use Bongo International as their third-party shipping to Costa Rica. I completed the order, filled out the required shipping information, and read their terms of service completely before processing a payment of more than $4,000 (total order, shipping, and port fees - door to door) for a total of $1,200 in merchandise. Bongo International accepted the payment of 1.58855200 BTC and even provided a pop-up stating the payment had been detected, but that processing could take up to an hour. It's been seven hours. I have neither received any receipt nor does Overstock.com have any record of the transaction taking place. All of my items are still in my shopping cart. I found their Facebook page and sent a message and was given an email to create a support ticket. I'm told it can take up to 72 hours to receive an answer. After reading these reviews, I'm terrified. I've been saving up for this purchase for months. My money is gone. No one has confirmation of receipt. There is no transaction ID or order confirmation. I'm hoping Coinbase can help as I've reached out to them in hopes they can confirm the transaction. How does this happen? How can a website like Overstock.com trust this company? My best best for now is to stay in touch with Coinbase. This is a horrible service. If a company processes a payment, they should at least send a receipt. So disappointed. My ticket at Bongo International is #55892794E-3A05D7AD. I will continue to follow up with this post until the issue is resolved.

Took me about 2 weeks for my items to get picked up as a lot of miscommunication went on, This was during the march 2016 period so for anyone that would like things picked up, These are the guys to go to. Thanks for the help! A

Keeping it as short as possible... I ordered two products both went on backorder, changes in my situation made both products no longer needed so I cancelled one for under $200 before it shipped and was refunded. I rejected the other at the (revised name) Fedex office, it was confirmed as returned to the supplier. Every time I contacted them I got someone different who responds with "the refund was already done" but it is always the under $200 refund they find not the one for the second item. I've spent the last year trying to get a refund for the $750 for the second item and, despite the fact that they confirmed the return, (revised this>>>) they still didn't refund the money until 1 year and 17 days later. I raised my review rating from 2 to 3 because the money was finally refunded with much thanks to Jeff of Bongo International (yes I had the correct "reviewed" company although I did originally say the wrong "shipping" company in my review).

The reason I am giving this company 3 stars: Easy to navigate website, several warehouse locations (other companies will just ship from USA), ability to talk to a real person in case there`s a problem. Box was well packed and it arrived pretty fast, in about a week after I ordered to have my items shipped from Belgium to United States. And it actually arrived, which is most important :) The reason I am not giving 5 stars: the price. I was charged for 2 boxes, even though only one box was shipped to me. The items I ordered were in two boxes but I don`t think that should make a difference as long as Bongo only shipped me 1 box. Also, the box was weighing 4.5 kg. Which means, even with fuel surcharge (whatever that means) and protection and the box cost, it should still have been close to 100$. Still it was almost 130$. (I got 5$ discount and paid 123, next time the same shipment will cost me 130$). The invoice said 100$ was the shipping cost. I often order groceries from Belgium and pay 37 euros for a box up to 25 kg regardless the size. Also, I have myself shipped items from Belgium to United States and have paid 31 euros for a 5 kg box (box was huge and half empty but they did not charge me according to its dimensions). I understand Bongo has to make money in exchange for its service and I would be happy to pay 2x the shipping cost. But I paid about 3.5x times of what I have paid in the past for the same weight and I think it`s a little too much. Also, it would be nice if they offered a slower service (BPost takes up to 2 weeks but is much cheaper) so the customers would have a choice. Overall, I am satisfied about the service, except for the unexpectedly high price. In the future I would use it during sales period so the cost of the merchandise offsets the cost of shipping. If it was a bit cheaper, I would use it more often, obviously, but now that I know 5 kg will cost me 130+$, I`ll be more cautious about what I buy and how often.

Fist time i wordered to find service like bongous that can ship to my country from merchat that cannot ship to my country, But i have problem, i cannot input postal code on my shipping address when i want make payment to ship my items its say "destination postal code missing or invalid" And i proof that postal code is entered correctly but it just showing up Help me please Sorry for my bad english hope someone can help me solve my problem and get my items arrived, thanks before

Your "Prohibited items page" says nothing for US to UK, which is why I chose you to ship a small kitchen knife, now you have a small print that you can't and you still have my order. WHATS GOING ON! YOUR EMAIL ADDRESS DON'T WORK EITHER! Contact me please UPDATE: THE CONTACT PAGE DOESN'T WORK! TAKES YOU IN AN ENDLESS LOOP. UPDATE 2: Called the toll free number (+1 203-683-4894) spoke to a friendly staff member, and they are going to try and check the "classification" as kitchen knifes are allowed. UPDATE 3: Now re-classified as a "Culinary Knife" and payment has been processed for shipping to the UK...

Order online from a company in Belguim that only used Bongo to ship oversea. After reviewing from this website, was really skeptical to ship thru Bongo. It took me 3 weeks to decide to do it knowing the risks involved. Even at Bongo website, it doesn't really explain why are there different addresses which I kind of figure out later that each address is the closest receiving warehouse in which where the goods are sent from and why it would default to that particular address when adding it to the shipping address from the merchant website. Also - even if it's shipped, it takes a little bit time on how to ship it from the warehouse being that it wasn't explained clearly at the beginning. It's a little bit of a confusing website. Also, when I tried to pay for the shipment, I couldn't get it done right away as I was being told when calling that they were updating the website in the middle of the day. 2nd time I called when once again couldn't make the payment the next day, no one even picked up the phone and I waited 30 min and just hung up. Eventually the shipping payment went through. If you take the time to understand how to maneuver the website, it's not hard to use and shipping charges seemed reasonable. However, be prepared to have a lot of patience and the goods will come...

Hi, I am from Angola and had been using MyUS.com mail forwarding service for quite a long time, then I saw this ad on the internet about Bongo with really attractive pricing so I thought I'd give it a try and I'll describe below what I've found: 1-They only use FedEx Economy to ship your items to Angola! If your items value is over $350, FedEx in Angola charges you an amount to clear customs, you end up paying a lot more than you expected!! 2-Bongo charges fuel recharge, box processing fees and whatever more so that attractive low postage fee you saw on the ad is bullshit because you end up paying as much or more than what the competition would charge. 3- Bongo says they have a free consolidation service which is true but they consolidate the packages after charging you for each individual package. You don't save any money on consolidation with that method and their free consolidation is useless!! 4- Bongo only gives you 20 days of free storage after that they charge you $5 per day per package!!!!!! 5- This was the worst experience I've had with a mail forwarding company! 6- You're better off with their competition!