Bongo InternationalReviews of bongous.com

I used bongo service to purchase items cheap [Black friday] in US. All went good till 4th DEC. My free storage is about to end in 6th DEC, so i planned to ship the items back to my home. For that i checked the estimated amount after checking that i was shocked they are charging huge for "DDP" mode of delivery. For example Duty in my country for 1000$ PC components is 20% (i.e) 200$ but bongo charged more than 300$ for duty alone. I already affected severely by natural calamity in my region (Chennai) so i can't afford that amount and at the same time if i kept the packages in bongo they will charge 5$ per day. So i made a shipout request to my SHIPITO.com account. During Credit card payment it failed because of network failure in my region, due to flood we don't have mobile network and internet till 4th DEC [Proof given in end]. After DEC 4th 2 of my Credit cards issuers can’t send OTP [One Time Password]. Only one card issuer can able to send the OTP to authenticate the transaction, so I used it and it got succeeded. And the same problem occurred to my friends who are using bongo service and their living belongings also got affected severely, so they asked my help on this. And my friends requested bongo to ship their respective items to my shipito.com address. During payment their card issuers can’t able to send OTP so they used my card. After completing payment and rest of the procedures bongo locked our account without any pre-intimation and explanation stating “Fraudulent activity”. I asked bongo regarding this and waited for mail responses and there is no such kind of response, so I called them directly and explained all such things and even I was ready to provide all the identity proof with local notary attestation. But they are adamant and no good response from their end asking me to return the items by contacting the merchant and also my account won’t be unlocked. The single line is repeated for each and every kind of questions. I wasted 3 weeks by using bongo service. It is a worst nightmare. Now my 1500$ products are locked in bongo. Proofs: google the following Indianexpress: chennai-floods-banks-to-consider-loan-recasts-after-easing-emi-rules Abplive: chennai-flood-live-rains-break-100-year-old-record-army-pressed-into-action-253497 Economictimes: chennai-flood-14-canara-bank-branches-270-atms-not-functional/articleshow/50056225.cms Thehindu: chennai-floods-home-alone-with-one-candle-halfempty-water-can-and-half-a-loaf-of-bread/article7958084.ece Indianexpress: chennai-floods-live-army-chief-dalbir-singh-conducts-aerial-survey-of-flood-hit-areas/ business-standard: chennai-floods-relief-as-weather-forecasts-show-no-heavy-rains-115120500129_1.html Finally I learnt a lesson Shipito.com is the best. Bongo is worst in customer service and they are cheaters. Now I and my friends are seeking for a solution to get the items worth more than 2500$ which is in our bongo account.

Excellent concept. Shipping costs a little high but quality of service is so high that it doesn't matter. The delivery was really quick through fedex too!

Concerned initially as there was a computer glitch that would not allow me to expedite shipping. However sorted out very promptly,with very helpful staff. Thank you

Just a joke. no communication what so ever to say my product arrived, then when I checked the price to send it was ridiculous $150 for a small box which I got other quotes from international shipping companies as around 50-90 max! Then without even as much as a last email warning my package was gone from my inventory no warning what so ever!! so they never told me it had arrived, then never told me it was going to be taken. Con artists and no one should use them what so ever.

I needed to get a laptop battery to medical school in Grenada in a rush and BongoUS looked like the solution. The cost was high but it would be quick. I checked their list of prohibited items and there was no problem. After Fedexing the battery to them overnight for $30 they told me they don't ship batteries of any kind. I asked why this wasn't on their website before I spent the money and they had no answer. They claim it is a Fedex policy however Fedex is the company that delivered it by air to them overnight. Now I have to pay to have it returned and then pay Fedex again to deliver it direct to Grenada. Bongo does ship laptops with batteries and Bongo is owned by Fedex. BongoUS replied that ICAO regulations forbid Lithium Ion batteries on passenger flights (cargo is OK) which is true. THEY SHOULD INDICATE THIS ON THEIR LIST OF PROHIBITED ITEMS before people spend time and money shipping to them. A new order was made and FEDEX is now transporting the battery to Grenada (I guess there is a work-around), Bongo should reimburse me for shipping.

Well, I got my package and guess what, it was not a 12" x 12" x 9.5" box as they claimed. It was a 9" x 6" x 5" box! So if we use their formula, they should have charged me for 2lbs, not 10lbs of weight! I wonder how they will try to spin this. Plus there was no paperwork to indicate how much customs charged me, so I have no idea what I was actually charged by either customs or by whatever shipping company they used. So their little response was of very little comfort to me when they lied about the size of the box! Lets see if they "pass that on'' to customer service! Cause if they are really interested, I have pictures of the box! And who re-packed it. Corey O. I will never use them again. They charged me for 10 pounds of weight for 4 knit hats. They come up with a formula that they use to justify charging obscene amounts for shipping. They charged $5 for a box fee, $67.35 for the shipping, $7.07 for a fuel surcharge, $4.26 for loss & damage and then on top of that, $33.80 for duty & tax. So my 4 knit hats that cost me $100 are costing me $117.48 to ship. The prior reviewer was right when they said it was a rip off. I will close my account as soon as I get my shipment. DON"T DO IT. Whatever it is, it will cost you a fortune to ship! I see BONGO "Replied" to my review. Too bad they weren't interested when I phoned them BEFORE I posted this review. They seem to have an answer for EVERYTHING when they get a bad review, but when you call "customer service" they have absolutely nothing to say to you. Don't be fooled by their "answers", every review I have read on multiple other sites say they same thing. Don't use this company if you want to hold on to your hard earned money!

I registered with Bongo as their calculator indicated the best shipment price. I ordered my items (a front fender for a car and some bushings). They wanted to charge 480 USD for the shipment. I just told them to scrap the items and bought them once again. Had them shipped for 180 USD with another service. As someone who frequently buys car parts in the US, I know the cost for shipping goods overseas - this was just an outrageous try to rip me off. Can not recommend the service at all - look for someone else before you use Bongo. (I can already see Bongo´s ´copy-paste´ feedback here: "Dimensional weight is found by measuring the length, width, and height in inches and then multiplying those together and dividing that value by 139. Example: A box that is 10" x 5" x 15" would be measured as follows: 10x5x15= 750 / 139 = 5.4 dimensional pounds. ... *blah blah blah*...)

After 2 weeks of delay, several emails unanswered I receive my order but incomplete. I call them and they are blaming the other company for not sending the whole order, then I called Spirit to ask them about my order and they said they cant see whats going on because it was an internacional order and BongoUS are responsible for that. I bought an insurance with my order but there is no one who can say something about the status on my order or how can I get a refund or anything I can do for the other thing that didnt arrive. If you are an international buyer please search for some other options, they cant be the only ones in the market and their prices are extremely high. I will never used their service again.