Andrew F.
Shipping price rip off
This was the first time I've used this service, the parts provider I wanted to purchase from didn't offer shipping to Australia. I chose to ship a cheap plastic clip worth only 8 dollars, this part isn't available here but thought if they do want to rip me off with the freight charge I could just abandon the shipment with little financial loss. The provider shipped promptly to my Bongo US address and Bongo advised me as soon as the parcel arrived. When I logged on to forward the part to Australia I was notified the cost would be $57USD. The fact that the parcel is the size of a cigarette box and weighs a few ounces, this price just blew me away. As a car restorer I ship parts from the U.S regularly so I know the cost, this was just outrageous, therefore would never use this service again.
Response from Bongo InternationalSep 30, 2015
Hello Andrew Fraser, Thank you for contacting us. I have passed your feedback on to the customer service manager for review. Unfortunately, I am unable to see the shipment you are speaking about, as it was disposed of per your request on 09/14/2015. I will speak generally, shipping rates are determined by the billable weight which is the incoming actual weight or dimensional weight, whatever is larger. Dimensional weight is found by measuring the length, width, and height in inches and then multiplying those together and dividing that value by 139. Example: A box that is 10" x 5" x 15" would be measured as follows: 10x5x15= 750 / 139 = 5.4 dimensional pounds. If the physical weight of the box is 4 pounds the billable weight would be 5.4 If the physical weight of the box is 7 pounds the billable weight would be 7. While the item you ordered may have been small. If the merchant packaged the item in a large box, that could lead to higher shipping rates. Bongo International always recommends quoting shipping rates prior to placing an order with a merchant. That way, an informed decision can be made before the order is placed. I hope this information helps. If you have additional questions, please reach out to our customer service team.