Bongo InternationalReviews of bongous.com

Please please please DO NOT USE THIS COMPANY! I ordered a pair of shoes through Badgley Mishka... They use bongo international for their international shipping. I paid for the shoes, and bongo international add on the shipping fee - which came in at over $100.00 (my total was therefore over $350.00) I felt this shipping fee was far too much as I've made international purchases before through other USA based companies, yet, I can't get these shoes in Australia, so I let it slide, & accepted that I'd have to pay a bit more in order to get my shoes! Bongo international have taken my money and cancelled my order (sending me an email saying that I cancelled the order- this was definitely not the case)... I have disputed this yet they won't respond to my many emails requesting an explanation! They told me that they've refunded my money - again, they have not refunded me and the money they've claim to have refunded is actually less than I paid for the product - with no freight charges included in the alleged refund!! I have contacted this disgraceful company and when they initially responded via email, the emails are ones which I can't reply to, so I have to go through the painful procedure of going through their website to get answers. I have contacted the shoe company and they really aren't much help either! It's just disgraceful! DO YOURSELF A FAVOUR! Don't use this company. THEY ARE SCAMMERS!

I used Bongo because the retailer in Us didnt ship to the Eu (due to Mercury marine motor company policy ) 4 stars given is because their service was amazing , when they received my items from retailer , they send me photos of each item and tracking information by shipping. I usually pay tax duties every time i receive parcels from Us , this time not because of the way my parcel was shipped (Dhl via Germany) so this way avoided the tax which had been around 50 Dollar , only reason for not giving 5 stars is because of the shipping price which was higher than the price of the items (shipping costs around 92 Dollars) , more options given by choice of shipping methode could be nice . Must also be mentioned that i was forced to by items in Us because my motor is rather old and spareparts is not to be found in Europe . Super shipping time only few days from shipping from Us , was my parcel handed to me ⭐️⭐️⭐️⭐️ Also to be mentioned , that the items was well packed 👍

I ordered $300.00 worth of items from a US website to be forwarded onto Melbourne, Australia via Bongo Intl. I did receive an email once the items had arrived at the mail forwarding address in Bridgeport, CT, after that NOTHING. I sent repeated emails to this Company, I worked out the time difference so I could phone them during business hours in the US. Never ever was the phone answered and I tried several different numbers. I never ever received a response to any of my emails, I sent a letter in the post to Alexander Noble, the name give as the man being in charge of Customer Relations, I never received a reply. I was furious and I have several friends living in the US who were aware of what had transpired and they even tried to get in contact with someone, anyone from Bongo Int., again NOTHING. I was furious, angry and wasted $300.00 and am extremely disappointed. A complete scam, it makes me furious when I think about where my products ended up. What instigated me to do this review is the wonderful service I received from a US company, not a mail forwarding company. I ordered two handbags 10 days ago and they arrived today, in perfect condition and they kept me informed every 2 days of where the parcel was. I was not expecting them until next week but I had a nice surprise today, they have won a future customer. It triggered the memory of Bongo Intl. and I wanted people to know what happened to me and it appears I am not the only one who has encountered the same/similar problem. DO NOT USE THIS COMPANY!

I have never had any problem with online purchase before until now. Bought a pair of VANS shoe for my husband. He doesn't like online shopping. I convinced him to let me buy the shoe for him. Unfortunately he proved me wrong. Very disappointting!! I have tried to call them numerous time within the trading hours that the company suggests. Keep getting the message saying " the line is currently busy, please tried again!" . It cost me more money on international calls than the purchase. My advise is to stay away from this company!!!!

I ordered some shopping from Belgium to be delivered to the UK, approx 300 euros, when I received my stuff they only actually forwarded about 30 euros worth. I complained and was told that Bongo never even open the original packaging and they would not except the fact that my package was not even sent in it's original packaging. The company I purchased from was happy to refund if I showed a photo of the package in it's original packaging, again Bongo would not help. PLEASE DO NOT USE THIS COMPANY... It WILL cost you a fortune.

I have small light items that cost $17 to ship from coast to coast in the US now costing me $400 to ship from CA to Australia.Packed in to 2 large boxes I asked to have them put in to one to save on shipping and was told that it was not policy. So obviously your policy is to extract as much cash from your customers as possible. I have now deleted the items in my inventory and I am writing the experience off. So you can stick the items up any place you fancy. I have also told the seller of my experience and told them that they are negligent in recommending BongoUs to their customers. Good bye SCAMMERS

I have used BongoUS since 2007 and their services were great up until recently. I have forwarded items to the UK, China and Hong Kong, throughout these past 7 years I haven't had any major problems whatsoever. Back in April, I purchased a snowboard bag and the cost to ship was outrageous - USD 230 (even more expensive than the bag itself). Of my past experiences with BongoUS, I found their shipping charges to be quite fair. The shipping fee for the bag was charged dimensionally, which I could understand, but as to how they managed to come up with USD 230, I really don't. I have shipped a wakeboard that was much bigger than this bag in dimension and still didn't cost as much! I left it in my inventory until a friend of mine who was visiting the states to arrive so I could send it to him instead. Now, the cost to ship within the states was still pretty damn expensive - USD 130, but I had no choice. When I could finally send the bag out, it was missing from my inventory. I called and emailed, their representatives told me my bag had been purged because I stored it for too long! I was outraged because there wasn't any notification that the terms & conditions had changed. They claim that they sent emails notifying the changes in terms & conditions and that my item was about to be purged if not shipped. I have never received such thing but they insist that their system has records of these emails being sent. I have only received emails from BongoUS when items are being added into my inventory, if they have replies to my customer service enquiries or when items are being shipped (only sometimes). Fortunately, in this case, my bag was retrieved and I was able to ship it out. A couple of days later, when I was ready to ship out some more inventory, I realised that some items were deleted from my inventory again. I didn't receive any prior notification regarding the purging of my items like they said I was supposed to. So I called again. At first, 2 items were found and the other 3 were missing. The next day, the 3 items (3 Blu-ray discs) that were missing was added back into my inventory, along with a new order (5 bracelets) that had just arrived at the warehouse. To be fair, I have to mention that I did not log this incoming purchase because I had forgotten to. I mistakenly thought this package was a duplicate from a previous order that was already in my inventory. But it wasn't the first time that I forgot to log an incoming purchase and their colleagues still managed to log the received items into my inventory without problems. The next day, I received an email explaining that the 2 items (a Blu-ray disc and a pair of shorts) that were found first were purged already and they urged me to ship out my items ASAP. Naturally I was angry and disappointed, in a sense it was like stealing. I mean who knows where these items actually go when they are 'purged'. But honestly, there wasn't much I could do sitting a few thousand miles away. The Blu-ray disc and the shorts didn't cost much so I guess I can only say it was a lesson learned. In light of recent incidents, the first thing I did this morning was log on to my BongoUS account to check whether my shipment had been processed. However, everything was back in my inventory, minus 5 bracelets (The new order that arrived 2 days ago). I checked my email, and their representative explained that my shipment could not be processed due to missing items - the bracelets. They said that they had refunded my shipping and the missing items costs, and was waiting for me to approve the shipment again... I genuinely thought BongoUS was trustworthy up until now. How can I trust them when they keep purging things without telling their customers, and now things go missing even when they weren't supposed to be purged! They keep saying that notifications were sent out to on their system, and I keep telling them, NO - none were received! They also keep telling me that they have to 'check' with their IT department, but as usual, I have heard nothing back. After reading other user reviews on BongoUS's poor packing skills, I am really worried about my latest shipment as it contains 7 coffee mugs. I have added insurance, but I just realised that upon cancelling my shipment due to the missing items, they changed the cost of all my items! For example, a jacket that costed USD 214 is changed to USD 40. Which means should anything happen to my goods in this shipment (touch wood) they most likely will not compensate the supposed cost of the items. Nonetheless...All shall reveal when I receive the shipment and I will definitely write a follow up review. I have had great experiences with BongUS, but this breach of trust has damaged my confidence with BongoUS. I can't help but agree to most of the problems pointed out in other reviews, extremely poor communication, acting without consent and sometimes ridiculous shipping rates. With the majority of customers being international users, you would imagine communication being one of their top priorities. I wouldn't recommend their services anymore, they have proved to become more and more unreliable.

I have been using Bongo for a number of years, during which over US$5,000 of goods has passed through them, to be shipped to the middle east. Initially the service was very good, rates were reasonable, and customer service was effective in resolving issues. Over the last year however, the level of service has deteriorated dramatically, to the point where I believe that there are much more effective and affordable options available. Today I noted that an item was missing from my inventory. It was very difficult to query Bongo, as they have removed the Customer Service chat app, and the e-mail is "No-Reply" forcing you to navigate through the Help Menu, and several levels of FAQ's which were not helpful. To their credit, once I had managed to raise the issue, I received a same day e-mail reply from them stating: "STORAGE. Bongo will store packages free of charge for a period of [21] days from the date of delivery. After [21] days, Bongo will charge you a fee of $5 a day which will have to be paid prior to shipment to you. After [30] days in storage, Bongo reserves the right to sell, destroy or otherwise dispose of such packages without incurring any liability to you or any other party whatsoever." Unbelievably, I did not receive any notification of the changed T&C's (I am a long standing member, and the storage time limit is a recent change). Neither did I receive any notification that I had exceeded my free storage time, of the incurred charges, or of the purging of my item from their inventory! When I tried to reply to the Customer Service e-mail, it bounced, as it is a "No-Reply" address. Following this I called them, and when I eventually managed to speak to an agent, although he was very polite, he was unable to resolve my issue (it remains open, whilst they check the inventory). Not withstanding the resolution of the issue (whether or not they find the missing item) I find the following unacceptable: (1) Communication with the Customer Service is very difficult, frustrating and time consuming. To get any meaningful information requires a phone call. It is inexplicable that the chat and e-mail channels have been eliminated. (2) That the storage time limit is not communicated, and that no warning is given before items are purged from the inventory. (3) That the storage time itself is limited to 21days. I use the service to consolidate numerous shipments, and it often takes over a month for all the shipments to come in, before being forwarded to final destination. If items are purged before this, the service is useless to me. (4) The cost is now at a level where it is cheaper to ship directly by UPS, DHL or FEDEX. Their only current redeeming quality is that shipments are quick, but to be honest the shipping is handled by the courier company, not Bongo itself. It is a great shame that a once useful service is now reduced to being redundant on so many different levels. Once my next shipment has been processed, I will cancel my membership, and find a more effective alternative - there are many. Marco