Bongo InternationalReviews of bongous.com

They are complete liars or don't know what they are doing. The website says "Any order (shipment) received by 4pm EST by our facility ships out (for forwarding) the same day." Mine arrived at a facility in the morning, and they failed to ship that day because they needed to verify payment. When I contacted customer service, they said they do this for all customers. Well then, write that on the website so I know it wouldn't ship the same day!!! After I verified the payment thing, they said it would ship the next day. Again it didn't. I had to nag them again to remind to ship. They also said "3 days" when I asked how long forwarding to Canada takes. They also said "by Fedex." That was another BS because they ended up using a weird carrier instead and then they took 1.5 week instead to prepare & forward. Oh they also gave me a tracking number which didn't work on their tracking page for the first few days and I had to nag them twice to give me a different link to track. On top of that they were stingy enough to give me a 20 percent refund (a few bucks) for all this.

I have ordered things through Bongo before, and it worked well, was a bit pricy, but not too bad. My husband just ordered some tennis shoes, but the shipping quote to NZ is 150% more than the cost of the shoes, so rather than send them to us in NZ, I decided to send them to a cousin in the US - surely that had to be cheaper than the $150US quoted to ship to NZ? That's when the problems started. Initially when I entered the delivery details, I de-selected the insurance and duty option (surely there was no duty to send something within the same State), then when I had filled in all the information and credit card details I came to the final screen confirming my order - and found the site had added back both the insurance and duty. I couldn't remove it, and had to start again. After the same thing happening again and again, I tried to find some contact details, but couldn't - so I took a punt and replied to their email which had notified me of the items being ready to ship. Nothing (unsurprisingly). I subsequently went back on line again, and logged in, when I tried to enter the CA address, this time the site wouldn't accept the address at all, it said that there was a problem with the delivery address, but I have no idea what the problem is. I re-looked for some help/contact details, there is no email option, but there is a telephone number. I have tried calling (international call) and their customer service line is busy, you can't hold, they just tell you to ring back, and cut you off. I'm not sure how many phone calls it is worth making. My inclination is just to ditch the shoes - but I can't even contact them and tell them to throw them in the bin! They really need to sort out an acceptable method of contacting them, other on-line companies manage - this is ridiculous.

I have used Bongo for over five years. I am an Australian, living in the UK and like the flexibility of buying in the US and shipping internationally. It is also useful having a physical address for my US accounts etc. I think the monthly fee is reasonable. The shipping costs are not cheap, but again are reasonable. The website is simple and efficient. I have shipped goods from the US to the UK and Australia and from the EU to Australia. I have never experienced a problem. I have had a very positive experience and would recommend.

Be carefull!!! I didnt see at first, but there NO WAY OF CONTACTING THEM. On their webpage, where is written contact you can click all you want, but it will only show you the frequently asked questions, you cannot get an email or phone number. on friday I had received 4 parcels so I went on "Ship all" and shipped them to me. Surprise!! They only shipped 2 parcels, and now probably I will have to pay again to ship the other two. I tried facebook and Twitter to see if they answer me, hopefully before the order is shipped and all products can be included on it Also, they give you an option to post your order on facebook and get a discount, but they post it with all the pictures from your order!

Bongo International online payment is not to be trusted and dates for delivery are totally inaccurate. On the 12 Nov 2013 I ordered parts for my car from Auto Parts Warehouse. The items I purchased were showing in stock and the payment was directed to Bongo International. I placed my payment details online but there was no confirmation number given, instead the screen went blank but the cart was still showing the items to be ordered. I contacted Auto parts warehouse who confirmed that the payment could not have been processed since the items were in the cart. They recommended it that I made the payment again. I did this at least 5 times to no avail. Later on that day, I received a confirmation from Bongo that the goods are ordered and was given a tracking number. Upon checking my bank account, I discovered that two payments were taken by Bongo with possible other payments not yet processed. This crippled my account. I contacted Auto parts on numerous occasions by online chat and on the phone as well as Bongo Int who confirmed that the refund will be issued.. To date no refund was issued. I did however succeed in getting confirmation in writing from Auto parts who confirmed however that the goods were dispatched on 14th Nov and Bongo tracking showed delivery on 22nd Nov. They also confirmed this by phone. I therefore arranged for my holiday for the first week of Dec based on the information I was given. On the 22nd my order did not get delivered. I contacted Bongo who stated that one of the parts was only dispatched to them that same day and subsequently nothing was sent by them since the order was not complete. Given the cost of the shipment, I did not see why they have not delivered what they had under separate parcel. After all they charged enough for the order. Bongo INT would not confirm the date for the delivery but estimated this to be 3 or 4th Dec. This was a disaster for me as I am not likely to travel with my car which was already booked on a ferry which could not be cancelled. . I contacted Auto parts about the dispatch date they had given and they still insisted that the parts were dispatched on the 14th, I have kept evidence of this in wrting. They insisted they are meeting the 12 to 14 days deadline to which I had no knowledge of. They claimed the goods were dispatched on the 14th even though Fedex showed that one the parts did not get dispatched until 21st which clearly indicated that the parts were never in stock. They refuse to acknowledge the problem I have with my holiday booking being cancelled and costs incurred due to late arrival of the parts and put the end of my communication with them. Again I have evidence in writing as this was an online chat which I copied. Bongo deny responsibility and blame Auto parts for the delay which clearly showed that the parts was dispatched late. Bongo International also lied about the day of delivery or at least gave misleading information about the day of delivery which they maintained all a long that will it the 22nd and never at any confirmed that there will be delay, until I contacted them and questioned the whereabouts of the parcel. . Neither Bongo International nor Auto pars warehouse would face up to their responsibilities and take seriously customer complaints. They care little about my costs and disturbed holiday plans. They denied all responsibilities and blamed each other for the delays They have not commitment leaving me with major problems and financially out of pocket apart from crippling my bank account. I advise everyone AVOID BONGO INTERNATIONAL and AUTO PARTS WAREHOUSE These companies cannot be relied upon if you have deadlines. They have zero communication skills and they never respond to you and you run a risk of incurring a huge phone bill whilst trying to resolve the problems with them to no avail. BOYCOTT BONGO INTERNATIONAL AND AUTO PARTS WAREHOUSE

Bongo's customer service rep (Jason) went above and beyond to manage a complex set of logistics issues around exporting a rare document to Europe on an expedited basis. For every road block that popped up--corralling online partners to process the purchase quickly, getting various people who were on their day off to help, tracking down signatures for import documents--he stayed on top of the job. Would I use Bongo again? Definitely. Do I recommend them to handle international shipments--even ridiculous ones for very expensive matters that come up at the last minute before the weekend? Absolutely. And you should to.

Hi, I am from Angola and had been using MyUS.com mail forwarding service for quite a long time, then I saw this ad on the internet about Bongo with really attractive pricing so I thought I'd give it a try and I'll describe below what I've found: 1-They only use FedEx Economy to ship your items to Angola! If your items value is over $350, FedEx in Angola charges you an amount to clear customs, you end up paying a lot more than you expected!! 2-Bongo charges fuel recharge, box processing fees and whatever more so that attractive low postage fee you saw on the ad is bullshit because you end up paying as much or more than what the competition would charge. 3- Bongo says they have a free consolidation service which is true but they consolidate the packages after charging you for each individual package. You don't save any money on consolidation with that method and their free consolidation is useless!! 4- Bongo only gives you 20 days of free storage after that they charge you $5 per day per package!!!!!! 5- This was the worst experience I've had with a mail forwarding company! 6- You're better off with their competition!

J'ai acheté des vetements aux Etats unis et ai utilisé les services de bongo pour la livraison de mes achats, j'ai eu à payer des frais à hauteur de 200€ à Bongo puis Fedex m'a également demandé 200€ de frais de douanes. Lorsque j'ai contacté Fedex ils m'ont indiqué que BONGO n'avait pas fait le nécessaire et j'ai contacté bongo et je n'ai toujours pas de réponse, j'aimerai savoir à quoi correspondent les frais que j'ai eu à régler à Bongo !!!! si c'est 200€ de livraison je trouve cela très élevé pour un manteau !!! je suis déçue et attends une réponse !