Bongo InternationalReviews of bongous.com

Hello, I placed an order with Magical Ears on the 18th of November. A company in the States that use your shipping company. My estimated delivery for my products was the 1st December. I have still not received my products. I received an email from Magical Ears to say that my order had been shipped to your shipping company on the 7th of December. When I use my order number to track my products on your online tracking number it flashes up system error. Here is my tracking number: S4436-119Y81C75M22L709. There was no delay of full payment taken from my account at the time of booking. Could you please understand my frustration and update me on the where abouts of my order. I look forward to hearing from you Kind Regards Danielle Aukett

I made an order on the november 30. and paid a high shipping cost to be able to recieve my items on the december 9. On the december 10. I had not recieved my package so I contacted Overstock.com. They told me on the 11. that the package was on it's way and ETA was december 16..... Today, the december 16. I got my package (the order was in 2 packages) and there was missing 6 items in the order. There was no invoice in the packages and I saw that the package was sent from the US on the december 10. Overstock does not find my order number in there system so they can't help me. I tried contacting the company that had the website I bought the items of and they did not answer me and just told me to contact Bongo international since I was an international customer. Then I tried contacting Bongo and that has taken all day and this is a last resort, writing this review since I see they have answered here. I tried calling them and the answering machine said that my call was very important to them and that I should call between 9am and 9pm (that is now) and try again later...... this is the number that you see here on this page and they have written in the replies. I have tried E-mailing them on the e-mail you see on this page and just got an automatic responce and that there is no chance to contact them through this e-mail..... I have had business with a lot of wholesales all over the world and this is the only time I have had this kind of trouble and so hard to contact a company. I am very dissapointed with this service and hope they will contact me after seeing this review.... If I could have contacted them directly I would never written this review since I never do, but this bad service drove me to this. Bongo please contact me ASAP!!

I placed an order on saturday november 22nd however I still haven't received any news about it; I understand that they are busy but I think that 2 weeks is a very long time to process this. They already took the money from my account (on november 24th) without checking if the order was send by the merchant!!! I contacted the merchant who said to contact Bongo. I am very annoyed and angry. It's unacceptable to took the money without checking if the items were send.

I ordered a watch from Overstock I needed the watch to bring with me on vacation since it was a gift for a friend that I was meeting there .I paid extra to have a rush delivery I made my order on November 24th for delivery December 2nd .I received my confirmation from overstock minutes after the purchase. One day later I received a notice: Bongo Checkout Credit Card Verification. I tried the web site but it was not working fearing a scam I call bongo directly. After waiting 45 minutes I spoke to an agent who had no clue what she was doing or where she was. The agent told me that there system was down that I should call again I told that I am at work and that I made the order rush because I needed rush she should be able to process at her end .After speaking to a colleague, she came back saying that she will process it manually. I gave the required info (money the took from my credit card) .After some other problems in her system she put me on hold back and forth for more than 20 minutes .after all that she finally came back to me saying: it’s ok I will take care of it .I confirm 3 times with her since I absolutely needed the watch …she check with her colleagues again who told her that it was fine. Guess what on December 1st one day before the package was due in Montreal I received an e-mail saying that my purchase was cancelled .I call Bongo waited again. Bongo without telling me only transfer me to Overstock who tried to work things out but I will not get the watch on time. The worst part is that Bongo for their verification they debited my account 1.33$ they did not cancel that charge …where all that money goes who gave Bongo authorization to take money from me .When Pay pal wants to do verification the actually deposit money to your account.Imagine the amount Bongo makes their "verification"charges

Order online from a company in Belguim that only used Bongo to ship oversea. After reviewing from this website, was really skeptical to ship thru Bongo. It took me 3 weeks to decide to do it knowing the risks involved. Even at Bongo website, it doesn't really explain why are there different addresses which I kind of figure out later that each address is the closest receiving warehouse in which where the goods are sent from and why it would default to that particular address when adding it to the shipping address from the merchant website. Also - even if it's shipped, it takes a little bit time on how to ship it from the warehouse being that it wasn't explained clearly at the beginning. It's a little bit of a confusing website. Also, when I tried to pay for the shipment, I couldn't get it done right away as I was being told when calling that they were updating the website in the middle of the day. 2nd time I called when once again couldn't make the payment the next day, no one even picked up the phone and I waited 30 min and just hung up. Eventually the shipping payment went through. If you take the time to understand how to maneuver the website, it's not hard to use and shipping charges seemed reasonable. However, be prepared to have a lot of patience and the goods will come...

Worked well, products delivered on time.

I have used Bongo numerous times since 2012 to ship goods from the US to Australia and although their rates were exorbitantly high (owing to bad calculation of volumetric weight; a scam in itself), I never had a major problem until recently. Numerous items from different vendors were sent to Bongo during June/July of this year (2014) and I had planned to ship them all at once. Unfortunately, the credit card attached to the account was no longer valid at the time of shipping and I contacted "customer service" so that I could add a new card and use it to pay for the shipping of stored items. Unfortunately, in the time taken to respond and verify my new card, two items from the stock went missing. Admittedly not expensive items (total of around $100) but Bongo said "Unfortunately, our operations team has confirmed that the items missing from your Inventory at Bongo that were delivered via USPS tracking number 9405903699300195335137 were purged and are no longer in our warehouse". Purged? So they were simply thrown out? What use is a shipping company that has such poor customer service (it is not even possible to reply to their e-mail messages) and then throws your goods out with no explanation. I now learn that Bongo has been reselling "purged" items to other customers. This is thievery of the lowest order; common street mugging. There is no reason to use Bongo; their web interface is awful, customer service are sub-human and their $15USD/month charges are insidious and unnecessary. That is before you even send goods to them and they are sold (sorry, purged) to other customers.

They are poor. They cannot hire enough workers to be able to reply on the phone to the client like all other Companies in the Planet. From the reply - it is obvious - disgusting voice will be telling you continuously – “we appreciate your business – wait for the next available representative” And this is hours … You cannot work you don’t have workers, you do not have money to pay them – close your cheating Company. And this is in the country like USA ??? I have spent hundreds of dollars waiting for the reply – I am calling from South Sudan – my work place. I have Never seen anything like this. Secondly – phone number provided – is fake. NY outlet is calling the number – not reachable or no reply !!!!!!!!!!!!!!!!. Why you gave this number to me if it is NOT VALID ?????????????????????????????????????????????????????????????? What kind of game is this ??? Do not do mistake like me !!!!!!!!!! Avoid? avoid and million times avoid them !!!!!!!!!!!