Avoid S.
Avoid like the plague. Trustpilot should have "negative stars". Negligent packers ruined $550 of 'like new' products, Bongous refuses to compensate.
It is one of my greatest regrets that I entrusted Bongo International. The items I hoped to process are rare and unusual. • Do not use Bongo International for any special items. • Do not use Bongo International for any heavy items. • Do not use Bongo International for any items that require a fraction of a brain to pack properly. Bongous.com does not know how to pack items properly and does not care. It's just a money making scam consolidating freight, not a proper service to customers. They do not care how they pack, and they will scalp you even more with their get out clause "terms and conditions". Bongo International's negligent packers unpacked $550 worth of perfectly well packed and undamaged 'like new' products ... and then insufficiently re-packed them in a box only 2/3 filled, leaving them loose to bounce about and damage each other. Perfectly good, rare items wasted ... and all the time, energy and waiting to find them; and now replace them. In addition, Bongous.com then refused to compensate for the value of items ... wait for it ... because *their* own staff filled in the postage values as the actual values as per their policy it seems. They did it, not me ... and yet I have to lose or pay for their mistake after I paid for insurance. They say I will get ZERO of my items worth, and only the shipping charge refunded. In addition, a) Bongo International then tells you that they are going to compensate you for "all your shipping costs" ... but it is a lie. They do not include the box charge, fuel surcharge, any duty or tax you prepay etc etc. You - not they - end having to pay tax and duty on worthless junk because of *their negligent packers removing adequate packing and replacing it with almost none. You will actually *lose* money on the refund. I did. I was offer a shipping refund *less* than I paid them ... because they ruined my items. Bongous.com' negligent and I have to say idiotic packers even separated three items which were taped together for safety and to protect them ... and then LEFT THEM LOOSE IN THE BOX!!! Their thin bubblewrap burst leaving the items unprotected against knocks. Items too heavy to be just bubblewrapped. (* BTW, why isn't the "fuel surcharge" just part of the shipping cost anyway like any other company? Another profit for them they don't refund?) b) Bongous.com then wants to compensate you with a Dollar cheque by post ... which one cannot cash overseas ... despite know their customer are all overseas and causing at least two weeks of delays. If I ask my bank to do so, they have high charges to do so ... which will again lose me more money. It's a hateful disaster that is entirely their fault. I had about 20kg of bike parts and they packed it like it was a t-shirt pair trainers of something. Warning: Bongo International ... Do not use. Not a professional courier service. Not a professional packing service. Negligent packers protected by tricky terms and conditions which will lose you money. ---- Update When a serious problem arises, Bongo International customer service will refuse to direct contact details and then ignore you. In my case, they admitted that their packing agents erroneously filling in product values putting in only the US shipping costs, not the actual product value. Then, they refuse to refund the product value despite their policy being to refund "fair market value". All they offered was to refund my US shipping costs and nothing at all for the 20kgs worth of 'like new' damaged goods. I provided then with evidence of what I paid and they still refused telling me their decision was final and they would not discuss the matter further. They admitted that their staff filled in the details wrong, but they would still not compensate anything for the damaged goods. ZERO. NB I approached "Better Business Bureau", whose membership Bongo International advertises, about this issue and Bongo International are now lying outright to them. They claimed in writing that they asked me to call them or offer to call me and lied that I never. The truth is I asked them 16 times to speak to them and they refused time and time again to give me a telephone number and contact details, even to serve legal papers.