Bongo InternationalReviews of bongous.com

Would never use them or recommend them. Shop elsewhere and pay the difference if the company uses Bongo as their agent. Massive invoice discrepancy between online purchase and commercial invoice. Wasted 2 weeks going back and forth to try and get a commercial invoice that was reflective of the order confirmation as the amounts were substantially different. Their customer service couldn't understand or service the request. The closest I got was a order confirmation in a blank word document.... comical really! Website interface for help is useless and it's like they are playing hide and seek - if I want to go on a merrygoround I'd go to a theme park! Comical customer service options is the best description and people/businesses should have the right to just send an email without having to subscribe. They claim they don't have any smoke and mirrors behind their work, but upon asking for a copy of the currency conversion policy 3 times, they never provided it. NEVER AGAIN AND WOULD NEVER RECOMMEND!!!

Fast service,grate customer service,fast response to mails, I am 99% satisfied with the services of Bongo International. I have recommended there service to friends and will continue to recommend it for there good services

Hi everyone, this is my first time review on shipping company, so lets start my problem i have with them. BONGO: B7409C50700 which was receive by bongous 03-05-2015 i was think bongo shipping charges will low but no i was wrong :D they charge me for Box and also for fuel which is ok for me. Yesterday i was request to ship my shipment to my another US address and was paid in full and order was showing as reviewing payment etc. after contact with bongo CS regarding my shipment via email they reply me this. Thank you for contacting us and letting us know. Have a great day and great weekend Please let us know if we can be of any additional assistance. and then after few minutes what i see is my order got cancelled :D surprise :) Email Title: Cancelled Bongo Shipment Bongo Order Number : Order-Customer | 318508 Item quantity Item Description Price per item 1 hp envy $ 400.00 Subtotal: USD 5.00 Shipping: USD 19.13 Duty/Tax/ Processing: USD 0.00 Order Total: USD 26.14 Status: CANCELLED i was just checking in email what the reason is why my order got cancelled but did not find any reason, after complete transaction i was provide them proof that i have made this transaction. here are transaction confirmation from my bank . Amount : USD 26.14 Date : 07/03/15 at : BONGO INTERNATIONAL BRIDGEPORT US. i was email that copy to bongous but no reply :D. i was even not get any email regarding verification to provide them my visa card copy which i use to complete my purchase. this is my first and last time shopping with bongous and after this i will never ever open and try to use bongous. Thanks for this all bongous :D

At first I loved bongo, easy to get in to contact with, they answered questions, and shipping prices were reasonable.. Until last year. Theyve just charged me £30 (minus tax and insurance) to ship FOUR lipsticks to London from US!! A few months ago I ordered candles from US and shipped it over to bongo yet bongo did not notify me of it's arrival for WEEKS and charged me £60 just because they had been there so long THEN charged me shipping/box/handling whatever. So to ship 4 candles came to $110!! And they arrived smashed! And I've contacted ten numerous times about this ,it's 2015 and they still haven't answered. I've been using this company since I started my online business but I'm not coming back.

I made a Bongo account recently after the seller of an object I bought on Ebay refused to ship to Europe from his location (US). At first there were some problems with logging in and using my creditcard, but soon after these were resolved. My package arrived safely at the Bongo warehouse and they updated the status of my order accordingly. They even made a picture of the object so I could inspect it's state. The shipping is pretty expensive, I believe it is based on weight. I had a very lightweight package (less than 1 kg) and already had shippingcosts over 50 USD. With this came some additional fees. It is a lot of money, but I understand this is how they make profit and a company like this exists. If you want to ship a large/heavy item it might be too expensive in my opinion. After shipping the updates were placed rapidly and I could track my order perfectly. Shipping went fast and the object arrived safely packed! Would use again.

Please take your time to read carefully; those guys are amazing! They actually sent me an e-mail qte Hello, Apologies for the misunderstanding. FedEx advised that the funds you were asked to pay were for duties and taxes for clearance of the shipment. Highlighted is the the Duty Cost which you initially waived to prepay, which is why you were asked to pay the amount when the parcel was delivered to you. Order Sumary Currency: USD Sub-Total: 5.00 Domestic Shipping:0.00 Shipping Intl Economy:47.61 Duty Cost:0.00 Fuel Cost:5.00 Surcharge Out Area:0.00 Storage Fee:0.00 Estimated Tax:0.00 CBE Fee:0.00 Processing:0.00 Processing fee:0.00 Insurance Cost:0.00 Facebook Discount:0.00 Other Discount:0.00 Other Discount:0.00 Order Total:57.61 Please let us know if we can be of any additional assistance. We would appreciate it if you would [ RATE OUR RESPONSE ] Kind regards, Doron S Bongo Member Services unqte This is what I answered: I'm quite surprised you wrote me. FYI I was asked to pay vat (17.75 eur) as well as clerk fees (13.50eur) + 2.84 eur vat for the clerk fees No duties/customs fees whatsoever!! because they don't apply! (please see all attachments) The amount for the item on the customs declaration was false (98usd) and that was the base for the invoice I had to pay!!The item I shipped to Spain cost me 49.99usd in the US (I've got the invoice from the seller) Besides, the original invoice was missing from the parcel!!! The whole thing is a scam! I couldn't expect something like that from a company such as Bongo/Fedex! All you did is illegal and I will inform customs about. False value declared based on a false invoice... I want a refund on the amount I was forced to pay as: 1/ It's illegal. I paid no duties but vat+clerk fees. 2/ Your company failed to advise there was any fee to pay. It'a disgusting. I will post my bad experience with you everywhere in the net. J.A. ------------------------------------------------------------------------------------------ I bought a hoodie (49,99 usd of which 10usd were postage costs) in the US. As I don't have an address there, I opened an account with Bongo International so they would take care of reception and forwarding to my address in Spain. I was charged 5 usd for stocking my item for 24 hrs Bongo International debited my card with some 51eur as shipping cost (1kg parcel; some weeks before I had paid only 20usd for twice the weight with another company); basically, they don't allow you to contract the transport with your favourite courier. That's illegal!!! Besides I had to pay an extra charge upon receipt!!! I was asked some 31 eur to be paid upon delivery of the parcel. They didn't advice any charges to be paid on delivery because it's simply illegal! The item I asked to be shipped to Spain was a hoodie (I paid 49,99usd for it). That item is not subjected to any charge/customs duty!!! Bongo and their forwarder declared a false value for the parcel in order to justify those duties to the custom office. They also stole the original invoice. The invoice I received read 17 eur as duties and 14 eur as clerk charges. A hoodie which value was 39,99 usd cost me around 100usd only in shipping costs!!!!!! Mad Bongo International are just a gang of swindlers!!! Bongo International is a fraud It's a Rip-off Having received some feedback from those swindlers. I quote them "Lastly, in regards to duties and/or taxes if you have the option to prepay, based on country or goods (or both) we will help facilitate that for you. In this instance you did not pre-pay duties and taxes, we have confirmed with customs that because the good went out duties/taxes unpaid. They would need to be paid upon delivery." 1/US T-shirts entering the EU are NOT subjected to any duty!!! 2/No information about duty/customs fees to be paid was offered when booking the shipment 3/In case of duty were compulsory, I could have done the import myself (I'm a forwarder). That would have made me save some money. It's a fraud!!! You ripped me off Again it's ridiculous to think that I have paid 39,99usd for the item itself (a hoodie, just that) and 10 usd for us-us shipment + 5 usd as storage (box) + 51 eur for us-eu shipment & 34 eur as UNDUED customs fees You ripp off people. Worst internet buyer experience ever!!!!

I bought a Emotiva Home Theatre amplifier. Emotiva is great. Unfortunately I have to deal with Bongo in the shipping process. The website showed a certain delivery date. Bongo just introduced a 4-5 day delay but saying they charged a small amount of money from my credit card and I have to prove what it is. I would like to cancel my order but you can't even contact customer service via email. The website also shows that no orders will be cancelled. First and last order if Bongo is involved - that's for sure. I may have potentially lost AUS $3200.

I had 3 shipments from US online stores who would not either deliver to Europe, or accept a UK billing address. Bongo consolidated all 3, sent photos of each item, and delivered very very fast, duty paid. One off the US stores did not register my Mailbox correctly which worried me that Bongo would not know who it was for. I added the tracking number to my Bongo account, and Bongo added the delivery same day they received it. Ive shipped from US shops direct and it can take 7 to 10 days to clear customs in UK and arrive. Bongo did the whole thing in a few days. The only tiny negative was the accuracy of Fedex tracking who showed the pack in the US on the day it arrived at my house in the UK. Expensive at face value, but with duty paid and the speed of service, I'd use Bongo again any time.