Bongo InternationalReviews of bongous.com

Response from Bongo InternationalJun 1, 2015

Hello Josh, We are sorry that you are receiving an error message when trying to purchase with your credit card. Unfortunately, you would need to contact our customer service team in order to determine what the root issue is and how it can be resolved. To open a support ticket you will first need to log into your mailbox and follow the steps outlined here: https://bongous.com/contact-us/ Or you can also reach our customer service team between 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894 From the feedback you noted, it appears as if you were in our "merchant services" page of our website; please choose "member login" and follow the steps to access your account. Thank you, Bongo International

Response from Bongo InternationalJun 1, 2015

Hi Erez, We hope you had a fantastic weekend. We are sorry that you rated us a one star based off the confusion from our contact page. If you go to our "contact us" page, please review the video walk through on how to lodge a support ticket, we think you will find it helpful. Additionally here is our telephone contact information: Customer service hours 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894 Thank you for your patronage! Bongo International

Response from Bongo InternationalJun 1, 2015

Hello Chin Lai, We take all feedback very seriously and we have sent this to our customer service supervisor for review. Since your first contact to us on 05/10/2015, we have completed three separate searches of our California warehouse and the package was not delivered there. We further looked into the communication between you and our customer service staff and it was confirmed: when you purchased the item off ebay you accidentally inputted the "ship to" address incorrectly. Per the conversation between us and the shipper it appears as if this package was delivered to another address in the city in which our warehouse is located. We strongly urged you to file a claim with the shipper for a missing package. We are sorry you rated us a one star as we have no control over incoming shipments, and we have the correct shipping address located on our website - per our communication with you, you were aware you did not ship this package to the correct address. We encourage all consumer customer to confirm the shipping addresses when shipping to Bongo International. https://bongous.com/locations/ Thank you, Bongo International

Response from Bongo InternationalMay 29, 2015

Hi Miftachul, We wanted to clarify the feedback you are leaving on this forum as it is more of a request for customer service assistance. We have sent your question to our customer service manager for review, he and his team are going to reach out to you for a prompt response. If you have specific feedback please let us know. Have a wonderful weekend! Thank you, Bongo International

Response from Bongo InternationalMay 27, 2015

Hello Renaud, Thank you for using Bongo International, and a very warm thank you for the nice feedback. We have passed this on to our customer service manager! Thank you again and have a great day. Bongo International

Response from Bongo InternationalMay 26, 2015

Hi Rob, We are sorry for the frustration, we would be happy to help you out with your questions. Unfortunately we do not answer general customer service questions on TrustPilot. We will address and resolve tangible feedback in this forum. We do not have a direct email address to our customer service team, you can open a ticket in our ticketing portal or give us a call. All of the applicable information, including a video on how to open a ticket can be found on our "contact us" page. https://bongous.com/contact-us/ Thank you, Bongo International

Response from Bongo InternationalMay 21, 2015

Hello Marc, We hope you're having a great Thursday. We are sincerely sorry that you rated us a 1 rating for the reasons you describe, we have sent this to our customer service supervisor for review. We show that you last contacted us via the ticketing portal five months ago about this issue, we are going to email you privately to determine why you are posting this feedback five months after the cancelled order. Nonetheless, we do show that you submitted two tickets: Ticket 1) submitted on 11/24/2014, we replied to you on 11/26/2014 Ticket 2) submitted on 12/16/2014, we replied to you on the same day We will offer the contact details again below; but we want to determine how you concluded we are difficult to contact when you've been contacting us through the portal. We hope to gain insight to improve our website. Support ticket at: https://bongous.com/contact-us/ Or you can also reach our customer service team between 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894 Thank you for the valued feedback! Bongo International

Response from Bongo InternationalMay 18, 2015

Hi Loren, How are you? Unfortunately, we cannot send this to our customer service team for review as the account data you provided does not correspond to a mailbox. So we will answer in generic terms. First, in regards to currency conversion. Foreign exchange rates provided on the internet or at banks usually reflect the rate that Foreign Exchange Traders are trading at, at this time and are for large denominations, as you know currency trades like stocks on an open market and are constantly changing. Included in the conversion are currency conversion costs, currency risk cost, and cross border fees charged by financial institutions – this could be from a bank such as yours or an e-commerce enabler such as Bongo International. Nevertheless, the figures you provided are not so far off to assume that the we are charging more than your bank erroneously; currency movement over a weeks time can give you the same results and when comparing conversions, you need to ensure you are comparing similar dates and time and risks. The higher the risk of the transaction the more the consumer will pay, so remember to compare apples to apples. As far the shipping cost details you provided, if that figure is based off the inbound dimensional weight, then I would agree that the cost is erred and there may be an issue with the measurement of the boxes. We can easily correct that for you if we had data to review. Please remember shipping fees are based on the size of the boxes received at our warehouse. We hope you find these answers helpful! We are sorry you did not give us a chance to research your issues before rating us as a one star. Bongo International