Dave
Poor
I suppose to get 11 items in my shipment but in my inventory they only showing 7 items. And there is no way i can contact them. Please help me!
Response from Bongo InternationalMay 15, 2015
Hi Dave, We are sorry you left us a two star rating before allowing us to address your questions. Our customer service manager has looked into your comments and unfortunately we need to contact you privately because this feedback does not seem accurate to the account you referenced, our manager will be doing so in the next 24 hours. Per the account you noted, we show that you received 11 items in your inventory, and on 05/15/2015 you activated all but 1 of them for shipment, at the same time you posted this rating. The 1 item you could not ship was because it's a prohibited item, this was brought to your attention in a phone conversation between you and our customer service team on 05/14/2015. Lastly, here is our contact information: You may open a support ticket at: https://bongous.com/contact-us/ Or you can also reach our customer service team between 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894 Though we show that you called twice on 05/14/2015, and submitted a ticket on 05/14/2015 and 05/15/2015. Due to the confusion of the feedback versus what was show on the account referenced, we feel a phone conversation will be beneficial. Thank you, Bongo International