Bókun, a Tripadvisor company Reviews | Read Customer Reviews of bokun.io

Bókun, a Tripadvisor company Reviews | Read Customer Reviews of bokun.io

Bókun, a Tripadvisor company reviews

286 approved reviews, newest moderated first

Edtg
Nov 18, 2020
Hocus Pocus Bogus Scummy Scamsterism
Forget booking a trip anywhere on Planet Earth through these guys ... they are simply on another planet. They wanted to sign me up to a service without my consent and then charge me 49 USD per month. What exactly is Tripadvisor doing buying this shower of an outfit? Such jiggery pokery, such hocus-pocus, such scummy scams, from bogus Bokun. Sling your hook scamsters. Or else I'll be seeing you in court, and you will be paying all my costs.
Response from Bókun, a Tripadvisor companyJan 8, 2021
Hi Edtg, thank you for taking the time to leave a review. All our customers were moved to a free trial of our Pro plan for the month of October, in order to allow access to various features and for you to see what works best for your business. Several emails were sent out to suppliers during October as a reminder that the plan would start to be charged at $49 dollars/month after 1st November, with the option to move back to the Free plan at any point. Please don't hesitate to get in touch if you would like to discuss how we could make Bokun work best for your business. Many thanks - Bokun Support
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Pertti
Nov 18, 2020
Complete scam
Complete scam! They automatically move you to pro subscription and try to charge you for nothing. I haven't even used their services. This is criminal. Don't give your credit card number to this company!
Response from Bókun, a Tripadvisor companyJan 8, 2021
Hi Pertti, thank you for your comments. All suppliers using Bokun were given access to Bokun's Pro plan features for free during the month of October, for you to see which of its features work well for your business. Charges for the Pro plan were due to start after 1st November, at $49 dollars/month, with the option to move back to the Free plan at any point. Several emails were sent to suppliers throughout October, to be clear on the changes that were taking place. If you would like us to take a look at your billing history and adjust any invoices, please contact us on [email protected]. Many thanks - Bokun support
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João C.
Nov 6, 2020
they move me to a strange pro plan…
they move me to a strange pro plan without my coinsent. shame
Response from Bókun, a Tripadvisor companyNov 10, 2020
Hi Joao, thanks for your review. I’m sorry to hear that you are not happy with our new Pro plan. This plan was introduced at the start of October, with all of its features free until the end of the month, after which it is billed at $49/month. We emailed all suppliers at various points through October as a reminder that the Pro plan would be billed at $49/month after 1st November, You can adjust the plan that you are using at any point under the Account and Billing section of your account.
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Honza S.
Nov 5, 2020
Charging users without their consent is downright theft
I found the whole system rather confusing and super slow to propagate even the smallest changes. I could still live with that somehow, but the recent turn of events with Bokun switching my account to a PRO plan and charging my credit card $49 per month without any kind of heads-up and WITHOUT MY AUTHORISATION put me off completely. What kind of business strategy is that???
Response from Bókun, a Tripadvisor companyNov 10, 2020
Hi Honza, thank you for your review, and I apologise that you are not happy with Bokun’s new pricing model. All our customers were moved to a free trial of our Pro plan in early October, with all features being accessible for free during this time. We sent emails out to all customers at various points during October as a reminder that the Pro plan would be charged at $49/month after 1st November, and that the plan could be changed to Free at any point. If you are having any issues with your account, please contact our support team on [email protected] with your account information and the details of your query. We can also take a look at any charges to your account and adjust the invoicing if necessary.
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Klant
Nov 4, 2020
Total scam-try to rob you
Total scam. I've never used it or even signed up for it. Now suddenly I get a invoice for a service I've never asked for. 49 us dollar, each month? Haha what a joke. Try to scam somebody else. I've never agreed on anything. What a policy. Try to scam business owners. Good luck, you'll need it. Hope nobody will pay a dime. Here in Europe, we're protected against these kinds op practices anyway...
Response from Bókun, a Tripadvisor companyNov 10, 2020
Hi Klant, thank you for taking the time to leave a review. I’m sorry to hear that you are dissatisfied with Bokun’s new subscription plans. All our customers were moved to a free trial of our Pro plan for the month of October, to allow everyone to test the various features available. We sent several emails out during October to remind all suppliers that the plan would start to be charged at $49/month after 1st November, with the option to move back to the Free plan at any point. If you would like us to take a look at your account and ensure you are on the plan that you wish to be on, please contact us at [email protected] with your account information. We will be happy to ensure that you do not receive any unwanted charges and to discuss any other queries.
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Kemal Onur Ö.
Nov 3, 2020
SCAM don't use it
People aren't checking their promotion or spam emails. You can't use my credit card without my permission. This is a SCAM company be careful before use it don't share your credit card numbers.
Response from Bókun, a Tripadvisor companyNov 10, 2020
Hi Kemal, thank you for taking the time to leave a review. I’m sorry to hear that you aren’t happy with Bokun’s recent pricing plan changes. All our customers were moved to a free trial of our Pro plan for the month of October, to allow everyone to test the various features available. We sent several emails out during October to remind all suppliers that the plan would start to be charged at $49/month after 1st November, and that the plan could be adjusted in your account at any point. If you would like us to take a look at your account and ensure that you are on the plan that you would like to keep, please feel free to get in touch with us on [email protected]
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Maxim G.
Nov 3, 2020
This is a scam company
This is a scam company. They send invoices without providing any service. I never used it, never signed for any plans and they send me an invoice for 49 USD for "plan" as my "trial" expired. But I never had any trials there. Beware.
Response from Bókun, a Tripadvisor companyNov 10, 2020
H Maxim, thank you for leaving a review. All our customers were moved to a free trial of our Pro plan for the month of October, in order to allow access to various features and for you to see what works best for your business. We sent several emails out during October to remind all suppliers that the plan would start to be charged at $49 dollars/month after 1st November, with the option to move back to the Free plan at any point. If you would like us to take a look at your account and see whether we can adjust the invoice that you have been sent, please feel free to get in touch with us on [email protected].
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DanciN
Nov 3, 2020
Constant spam
Impossible to close account. Constant spam. Unsubscribing dont help. And finally today received invoice asking to pay them 49usd.
Response from Bókun, a Tripadvisor companyNov 10, 2020
Hi Danci, thank you for your review. If you would like to fully close your account, please contact us on [email protected] with your account information and we will be happy to help you out.
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