Bókun, a Tripadvisor companyReviews of bokun.io

Their website designer tool is so bad, that I ask myself, how they can survive with it. Sincerely, I think I go back to Wordpress and make widgets in case that crap works. The support is slow and even after 25 years of experience in IT, I can't understand why simple things like database replication can't work. Take care of your investment. This company is not delivering

I'm a new Bokun client on a PRO plan. I'm still setting everything up, but in a few weeks, I have already encountered four bugs. The bugs related to super simple stuff like adding links to your videos from YouTube or adding an address from Google Maps, but not limited to. Each time I discovered a problem I spoke with a support team and gosh it's so bad. As far as I see, they outsource customer help to a company in India to reduce costs. Every conversation is a pain, you need to explain very simple stuff for tens of minutes, and there is a constant feeling that the person on the line doesn't understand you at all. It's like everything they can do is refer to a support article (obviously useless) or after an unsuccessful attempt to help say that they will pass this to their expert team with a promise to keep you updated regarding a case status (which they don't do). Also, they could call you in the middle of the night to ask for more details on the case. Even when you ask them to use email. It's a disaster. I do believe that the product is good, I'm looking forward to using the Marketplace feature which seems very promising in terms of boosting our sales. But guys, cmon, it's a shame to deliver such a quality. I mean it's understandable when you're small, but you are a big company with a history. Respect your customers!

Bokun/Viator/Trip Advisor are platforms that advertise, manage your bookings. They are suppose to work together. They don't. These platforms are difficult to manage and unlike airbnb are not very user friendly if you are supplying an experience in the tourist industry. Don't expect reminders updates for clients that book months in advance like airbnb do. As a result, I received a 1 star review because a client showed and I wasn't there, which has hurt my business despite the fact that many people left good reviews and obviously I had no problems with getting reminders from bokun and viator in the past. So during their platform changes, I can no longer set automated reminders as a viator chat rep told me. The booking ref number is this:BR-809203958. Viator is passing the buck to Bokun. I am paying bokun $49 bucks a month. They have verified and approved of my listings and automated reminders should be working. They are not. They are asking me to pay again! I would appreciate a phone call and a screen share to help me do this. . I am giving them 1 star like I got, until they rectify this problem. Btw...I added a 2nd star because they responded here.

When they emerged into the market it seemed great, very affordable and built for clients. But, 3 HUGE Issues: 1. Breaking the LAW - They do not allow us to input the correct VAT for our guests to see exactly how much VAT is included in the price, their response each time I have raised this over a 2 year period is that they are an american company!!! which has no premise in the discussion as they are selling internationally. 2. Each year now they have consistently changed their price plan, and while increasing prices, they have reduced services available. 3. The reports are embarrassing, literally none of the reports match, on top of it, you are expected to pay extra to get the custom reports you need for your accountants. Then on top of this, because they don't allow you to input correct VAT, you have to pick each trip out on an excel sheet once you've downloaded your report to change everything. It has resulted in upto €300 extra in accounting each month, and a huge amount of time from managers. Overall, a huge shame as it started well. Now the customer service seems to be someone sitting at home who has never used Bokun and just sends you a link. In response to your reply... Maybe you could listen to what I am saying, the VAT is incorrect and you need to allow us to put correct percentages in there.