Wild about Lapland -.
Law breaking
When they emerged into the market it seemed great, very affordable and built for clients. But, 3 HUGE Issues: 1. Breaking the LAW - They do not allow us to input the correct VAT for our guests to see exactly how much VAT is included in the price, their response each time I have raised this over a 2 year period is that they are an american company!!! which has no premise in the discussion as they are selling internationally. 2. Each year now they have consistently changed their price plan, and while increasing prices, they have reduced services available. 3. The reports are embarrassing, literally none of the reports match, on top of it, you are expected to pay extra to get the custom reports you need for your accountants. Then on top of this, because they don't allow you to input correct VAT, you have to pick each trip out on an excel sheet once you've downloaded your report to change everything. It has resulted in upto €300 extra in accounting each month, and a huge amount of time from managers. Overall, a huge shame as it started well. Now the customer service seems to be someone sitting at home who has never used Bokun and just sends you a link. In response to your reply... Maybe you could listen to what I am saying, the VAT is incorrect and you need to allow us to put correct percentages in there.
Response from Bókun, a Tripadvisor companyApr 15, 2021
Hi Wild About Lapland, Thank you for taking the time to leave a review. I'm sorry to hear that you are unhappy with some features of Bókun and I hope I can address your concerns here. Firstly, the amount of VAT that is included in the price is displayed to the customer when they are making a booking via your website. Looking at your recent contact with us, I can see that you were in touch with us about downloading a report that shows the VAT rate applied to each tour. I have just tested this in your account, and was able to download an income statement report which specified the VAT percentage and amount charged on each booking. Once you have downloaded the report in Excel, you can then categorise the bookings by product code, which will allow you to easily calculate the total amount of VAT paid per product, for the time period you have selected. If this isn't what you were looking for, please get in touch at [email protected] and we will be happy to take a look, or call you back so that you can take us through what it is that you need. I apologise that you weren't happy with Bokun's move to a subscription-based model last year. Bókun offers a far greater range of features than was the case a couple of years ago, as well as 24/7 support. The Pro plan which you are currently using covers a variety of features such as the website builder, which were available at an additional cost before we introduced monthly subscriptions. We like to provide the best customer service possible, so have looked into your most recent contact with us and will provide additional training where needed. As mentioned, please get back to us if there is anything we can help you with. Many thanks, Lucy - Bókun Support