Bókun, a Tripadvisor companyReviews of bokun.io

Awful support. Their support use to be GREAT before being acquired by TripAdvisor. Now, their agents barely know the product and are not technical at all. Everytime I have a question or issue with the product, it feels more creative to spend half a day finding the needle in the haystack than wasting time with one of their support rep. I wish those who are paying Pro could have access to technical support provided by one of those fine devs located in Iceland like it was back in 2019. Even had the chance to jump on a call with one of them – a totally different experience. We will look for alternatives soon.

Truly horrible support. Have been talking about issues with the Viator to Bokun connection a few times now. The usual response is "reconnect and wait 24 - 48 hours", which I have done multiple times now with no resolution to my issues whatsoever. When asked if I can be connected to a real engineer, they will not do so. I know there are real engineers at Bokun, because one helped me before and my issue was resolved really quickly. Why do I have to put up with this? Does Bokun care about costumers at all, do they actually care about supplying a decent platform? I am unsure at this point. UPDATE 24/03: After this review the issue was escalated and has finally been resolved. Was called by a representative which set up shorter lines of communication, so I guess some improvement has been made to the support side.

This company provides awful support. They are polite but give you very bad support. The checkout page is down for us for 4 days and they do nothing to help us. It`s terrible. We regret so much that we started to use BOKUN. It’s complicated do change system after you started to use á booking system. But we will change so á serious company. Do not start using them…

This company provides truly awful support and has a rip off pricing structure. You pay a monthly fee AND a booking fee, PLUS other fees. We had a serious technical problem (the system not always collecting customer information), which impacted our business for months. How can you make a refund if you do not have the customers' name? How can you provide food if you do not know if the customer has an allergy? How can you contact customers about event schedule changes, if you have no phone number or email address? Bokun showed no sense of urgency and blamed us for the problem several times, before finally admitting their system was at fault. Did they fix it? We stopped caring! We gave our business to another provider that offered a vastly better solution, coupled with amazing support. Their pricing structure is also beneficial to us. The only business Bokun cares about is Bokun. ************** Reply to request for further information: There is no way that we would ever use Bokun as a supplier again. We see answering questions as more time wasted on our part. We have purposefully not identified our business here. This is because we have spoken to owners of other businesses who visibly complained about poor service from Bokun and found another supplier. They told us that all of their TripAdvisor reviews suddenly disappeared and could not be recovered. Bokun and TripAdvisor are under the same ownership.

Wow, very shocked to see all the bad reviews here. I guess only unhappy people seek to write reviews. Bokun hasn't asked me to write one. I actually looked on my own through Google because since 2019, Bokun has made our business 10000x more efficient and more profitable. It integrates with all the platforms we need it to. Has the core features we need. Works well. Easy to use. Easy to load their booking widet on our platform. Honestly it's just amazing. The support became pretty bad recently, I suspect they started outsourcing since TripAdvisor bought them. But that's really the only complaint, and even that isn't that bad. Excited to see new features that they release. Thank you!

sorry i give one star but it should be 0 no star at all bokun is a big scam stuck with it for 2 years now dont belive that they will incres your sell but they will make your work much more hard they mark 7 of my products as sold out forever without even getting back to me now i most do it alone because they dont make any help please guys dont stuck with them they make u plan as a pro but its scam too if u work on viator they will mark your most sell product as sold out so they give people who make pro plan chance to sell their products and you really will not get any better using them and dont buy pro plan they make me pro plan without my asking then they try to acces to my bank account to charge me even if i dont sell none of my products it was the begning of corona so no travelers so if you are on bokun now and you are on viator you most cancel each product on bokun now go throw each one go to mange center choose product conact and switch it of thats the only way to stop them control your avalbility

Bokun/Viator/Trip Advisor are platforms that advertise, manage your bookings. They are suppose to work together. They don't. These platforms are difficult to manage and unlike airbnb are not very user friendly if you are supplying an experience in the tourist industry. Don't expect reminders updates for clients that book months in advance like airbnb do. As a result, I received a 1 star review because a client showed and I wasn't there, which has hurt my business despite the fact that many people left good reviews and obviously I had no problems with getting reminders from bokun and viator in the past. So during their platform changes, I can no longer set automated reminders as a viator chat rep told me. The booking ref number is this:BR-809203958. Viator is passing the buck to Bokun. I am paying bokun $49 bucks a month. They have verified and approved of my listings and automated reminders should be working. They are not. They are asking me to pay again! I would appreciate a phone call and a screen share to help me do this. . I am giving them 1 star like I got, until they rectify this problem. Btw...I added a 2nd star because they responded here.

This is a nice concept and could be really helpful but instead Bokun.io is ridden with greed and poor product support. First of, they changed the subscription plans and now have free and pro. When upgrading, they sent out emails, letting everyone know, but instead of assuming their customers wanted to remain on the free plan until the customer upgraded to the pro plan themselves, Bokun.io just upgraded everyone to pro plan if they had a credit card on record, that is incredible cheeky, not to mention greedy! Now, they are of course upgrading their system, trying to make it "better", but instead of fixing the system to make it easier to use, it doesn´t seem to be moving in that direction, it´s still complicated to move about it when it could be allot easier, it´s like they want to have it complicated for some odd reason. I could go on, but these few things are enough for now. *EDIT* Nothing has really changed from what I´ve stated here above ut I do want to add one thing to this review. They had a fantastic idea of offering affiliate program, but completely missed the purpose of an affiliate program as they require you to be a company to sign up for it as they had (yes, had, they´ve scrapped the program) a private payment system that you could only get paid from if you registered as I said before, as a company. If they would have gone through with the affiliate program and simply let people sign up as an affiliate and get to advertise from a list of companies they represent, they could perhaps increased revenue for their customers which would indirectly increase revenue for them. More importantly, let those who sign up for the affiliate program get paid where ever they want, via bank transfer, paypal or what ever, make it simple! Bokun just keeps on disappointing and doing things worse and worse.