Aaron H.
Sucks
Sucks. Ordered 5 items for a vacation, not one made it before I left. Then, I attempted to return a swimsuit after I returned from vacation, that I never wore or even removed from the package and the DENIED my return. When I contacted them about why they denied the return, I got NO response! Update as of 3/10/2025 So, after nearly a month, I get a response from boho beach hut that indicated they did respond to my complaint. Here was their “response”; “ Thank you so much for sharing your feedback and suggestions with us. We sincerely appreciate your input as we continuously strive to improve and enhance the experience for all of our customers. We apologize for any inconvenience your recent experience with Boho Beach Hut may have caused. Please know that we have forwarded your feedback to the relevant department to help us make necessary improvements. Your patience and support mean a lot to us, and we truly value you as a customer. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you, Xiara Boho Beach Hut “ Because they acknowledged I had a complaint- they wrote back to me that my issue had been addressed. Is it just me or did that response not give any solutions???
Response from Boho Beach HutMar 10, 2025
Dear Aaron, We sincerely apologize for the frustration and inconvenience you experienced with your order and return request. Our goal is to provide clear policies and timely responses, and we regret that your experience did not reflect that. We understand that our initial response may not have fully addressed your concerns, and we want to find a resolution that works for you. Please feel free to reply to this email so we can further assist you with your situation. We appreciate your feedback and will use it to improve our customer service and communication moving forward. Best regards, The Boho Beach Hut Team Dear Aaron, We’re sorry to hear that your order did not arrive in time for your vacation and that your return request was not accepted. We strive to provide clear policies and a smooth customer experience, and we regret that this was not your experience. Additionally, we want to clarify that we did respond to your inquiry regarding the return. If you did not receive our response, please check your spam or junk folder, as sometimes emails may be filtered there. Your feedback is important to us, and we will share your concerns with our team as we continue working to improve our processes and service. Best regards, The Boho Beach Hut Team