Bodybuilding.comReviews of bodybuilding.com

Honestly, I would rate my experience 12/10! Barbell Bradley (I hope that’s how you spell it) was able to help me out with my order that got lost in the mail and never arrived. Helped me out with the whole situation and was completely understanding! Shoutout to Barbell Bradley and the whole BodyBuilding.com team! Been a customer since 2013 and this is why I continue to be a customer to this day as well as far into the future! Keep it up 💪🏽

EXELENT AAA+++++++

On June 11, 2021, I made an order - two cans of optiwomen. This was order number RUB-11000. Bb.com have not sent me this order for a long time (it is not known for what reason). I contacted support many times, but my issue remained unresolved. The support service reissued the order several times (there was an order number RUB-11022, then RUB-11073), but this did not change the situation in any way. So, today is 07/12/2021 (32 days have passed). Bb.com did not send my order. Upd: In order not to solve this problem with shipping (which could be solved in one day), the company's employees willfully cancel orders. No order - no problem. (but the problem remains, of course)

Bradley on the customer support team went above and beyond to help me with an order that was never picked up by FedEx. He processed the review in a timely manner and knew how to troubleshoot my issue immediately.

Bodybuilding.com usually has lightening fast delivery, at least for where I live. I ordered a few items of the site as always anticipating that I would receive it for Father's day to gift to my dad. Unfortunately, for some reason, the expected shipping came up as more than a week once I placed the order. I did try to reach out to cancel but was unable to do so through the site. I reached out via email then FB messenger. It took me a few tries and a rep helped me but I didn't receive an email or update on it for a few days. I kept reaching out via messenger and someone that goes by Air Jordan was able to answer all of my questions and initiate a return for me promptly. Their service level and courtesy was 10/10. I realized that Kustomer is supposedly running the customer service on the site itself and it offers live chat function but it doesn't actually have a live chat. The emails do not get answered, the FB messages take a while for them to respond.. it was a bit frustrating for me on those points. They do obviously care and were able to resolve everything for me once an efficient rep looked at my case and I will stick around for that reason, but they could use a bit of improvement on customer response system.

I had ordered a bunch of Jym items on one of your big Jym sales in April. I received what I thought was most of the items - I kept them in the boxes, since I was still using up the supply I had. Well, I started to unpack the items and wanted to just make sure that I had received everything, because there were multiple orders and I had received notices that shipments were delayed, etc. (which was no big deal). I was able to log on the BB.com site yesterday (6/20/21), and look at my history - I wrote down the items and order #s to compare it to what I had. I opened all the boxes and took inventory, and noticed that I was 2 Pro Jyms and 2 Post Jyms short. I went back to log on to the site, but whenever I clicked "Order History", it kept asking me to login again, but then saying my login was "invalid". It was late and could not get ahold of my girlfriend to see if maybe she had seen/taken the box, and I wanted to wait to talk to her before reaching out to BB Customer Service. I spoke to her today and she did not have the items, just an old Rocky Road Protein I had bought her before. I tried to log back in, but was still getting "invalid" message. So I chatted with Customer Service, specifically "Air Jordan." I explained the situation to Air, they worked with me to see if there was any other possible scenarios. Air processed my claim, and said that a new order would be sent out ASAP - I actually received the email confirmation while still on the chat! Man - it was super-painless and hassle-free - which I sincerely appreciate! I get it, mishaps happen, but BB.com was quick to resolve the issue in the best way possible, and it's things like this that keep me coming back over the years!

Absolute write off merchants. Ill go ahead and explain. I went for a buy one get one half price deal on their website. Two ON whey proteins for approximately £73.48. Which i thought was great, works out to £36.74 each for 2.27kg tubs. I went to pay and then they added £11.35 for shipping which i thought was ridiculous but it still worked out ok. £84.83 in total. So approx £42 each. Well i thought, its cheaper at my local nutrition shop.(£40 each there) Master Nutrition in Birmingham, feel free to check. However, i thought ok ill go with it and pay the extra since i wanted to try a flavour not usually in my local store. So it took me through to paypal for payment. Ive used paypal for years and know it inside out. It showed me a total of £84.83 and hit confirm and pay. It went through and populated my invoice which stated £101.80 I was absolutely fuming. Thats now over £50 a tub. And an absolute scam. The additional £16.97 is UNSTATED taxes. I feel totally robbed. This is a full on scam. Do not fall for it. I immediately tried their customer services number in the UK and it keeps cutting out. I contacted paypal who said once the payment has gone from pending to complete they can look into it. I contacted bodybuilding.com immediately via email, PLEASE NOT THIS ALL OCCURRED WITHIN THE FIRST 10/15 MINUTES OF MAKING THE ORDER. I also contacted them on facebook and they are making out that it has already been shipped. Absolute lies. I will never ever use them again. Lesson learnt.

The customer service rep was great and quickly resolved my problem. Held good conversation and was very helpful.