Bodybuilding.comReviews of bodybuilding.com

I placed an order back in December. I remembered last week, I never received my order so I sent an email for help. I received a very friendly and outgoing email from Hailey with my options. I still wanted my product so ask that it be shipped. Within minutes I received a shipment notification for my order. I've been buying from bodybuilding.com for years and this issue was a first. I am glad that their customer support is this spectacular.

I want to start with the fact that I have been using bodybuilding.com for over 10 years for my supplement needs and never let me down in the past, however I made an order of optimum nutrition 5lb x 2 on Friday the 14th, the 2 of different flavors. I then recieved an email saying 1 of them was out of stock and backordered. The email also said that refunds would be automatic after 25 days if the item is not restocked. I sent another email asking if I could change the flavor, I had to wait 7 DAYS for a reply, of which they cancelled the item, which I never asked for, I was willing to wait. Then they update my order but leave the shipping at the same price despite the fact that I am now only receiving 50% of what I initially ordered. After more back and forth they agreed to refund 50% of the shipping cost which they followed through with, but the kicker is that I DID NOT get a refund for the other protein tub which was $55, not only that but I was also charged £79.34 for god knows what. So basically this company is now stealing money from my account, and when I sent them an email about it they just deny it, also saying that my initial order was $158 refunded amount $24 totaling my order to $79. In what world does that make any sense, they still owe me $55 plus the money that they illegally stole from my account, buyers stay away from this company, I was a loyal customer but it’s safe to say that I’ll never be making another purchase from them ever again, what’s worse is that I now fear that more money could be stolen so I’m going to have to cancel my card.

Bodybuilding.com, Answered quickly to my question about a product that was not able to be used, and replaced it immediately with a replacement, with no questions asked. The service was great! That's why I've been a customer for the last 12 years.

Mighty Milie has been my support on order I placed. For whatever reason my order had some issues. I was contacted by support and as always they were all very helpful. I understand that issues happen and it's just apart of doing business. However what makes mistakes easier to get through is having great support from the service team. This is something that this company does very well and team members like Milie are what prove my words true.

I spoke withy Mighty Millie over the phone :) She was very friendly and helpful! She resolved my issue quickly and was even able to secure a one-time partial in-store credit. Thanks Millie!

Mighty Millie Was informative , called me back , so nice & professional !! So kind 5 stars all around

Customer services girl was awesome!! She needs a pay raise.. now for On Trac delivery they are liars and incompetent..I highly recommend you get rid of them.. but your customer service and product is awesome but unless u get rid of On Trac I will not order again

Always great customer service.