Beachbody, LLC dba BODiReviews of bodi.com

The Beachbody executives, including Carl Daikeler, chairman and CEO need to take a serious look at how they treat their customers. I paid Openfit $29/month without issue until the August "migration" to Bodi. Paid $179 in August for an annual membership with an updated email. Just realized that they have not cancelled the $29/month since August (total $203). On top of this, realized in February of 23, 6 mos into the annual membership that there was a glitch and I was only receiving a portion of the services provided to annual members. This is a total payment of $382 for partial services since August. The response from customer service "I understand" repeatedly. They gave me one (1) additional month added onto the annual membership and were willing to refund $29 for the "30 Day Money Back" guarantee. I refused the $29 refund, as I did not want to acknowledge agreement to their resolution. I didn't even ask for money back, but rather, that I be compensated an additional year's membership. This would have resulted in lost opportunity cost not even a refund of money. They are not customer service they are trained counselors that paraphrase what you say along with "I understand". Don't ask for a supervisor, there are none...the first contact is your last and only contact. There is no way to contact the 6 member executive board led by Mr. Daikeler, CEO. There is no way that Peloton would respond the same way. If you are considering the two competing companies, stay away from Beachbody/BODi.

Love the variety of workouts, and the plethora of nutrition support tools.

I Have been a member of BBOD for over 5 years and I can’t stop! I have transformed my body and fitness and health level beyond recognition. I have 3 children and by the time I was done nursing my 3rd child I was 37 years old and 235lbs. BBOD made working out go from a thing I should do to something I love to do and crave to do. There are so many workouts to choose from, variety of programs and trainers and levels - literally something for everyone at every fitness level. I pick a program press play and enjoy the workout. The trainers are knowledgeable and they motivate you - you feel like you are there with them and part of the crew! Fast forward I’m 44 years old the healthiest weight I’ve ever been, I’m strong and fit and every medical concern I was faced with is gone! BBOD changed my life and added years to my life - I can run, play and keep up with my children and that makes me the happiest mom!

We purchased in 2014 P90X3 and P90X and spent several hundred dollars . I love the product so much however I have to carry a cd player and the cd around with me that is now impossible with reduced luggage allowance and the amount I travel. When I called Beachbody and requested access to the products I had purchased they said I have to buy a membership and sent me a link to spend $143.88 . I do not want nor need membership. I only want access to the DVD online to download on my computer. I love the workouts and want to use them. I asked for a temporary access that would expire just to download. Answer was No. I asked to speak to a supervisor . Answer was No. There was absolutely no option for a me who had spent money to buy a product that I love and access it online. How is this possible in this day and age? The woman hung up on me and said she could not do anything more. Very poor Customer service and would not recommend this product only because their ultimate goal is not fitness and well being , it is to make money. I say this because I love the workouts and can now not have access to them.

I am a long-time user of Beachbody (before on-demand). I like their programs and to this date have not found anything that offers what they do. Yes, they are expensive, compared to some others, but you get what you pay for. They have also worked to reduce their pricing for some offerings. I’ve accidentally canceled and/or purchased unwanted options but their customer service is always helpful and quick to respond. Most recently, I noticed I was signed up for a preferred customer, when contacting to cancel, they did so quickly and a refund was issued. It is a subscription service, so you do need to pay attention to what you signed up for but if you mess up, they make it right.

Paid $99 for a year subscription. I only used it for 2 weeks. I tried to send a couple of emails and use live chat to explain my complaints while using their service several times and received NO response. I tried to contact the coach for some help and NO RESPONSE. Life circumstances has brought me down into deep hole for nearly a year and finally gathered myself out of the hole to make a call. I was able to call to cancel and request refund. They denied refund because it is over 30 days. It doesn't matter to them--$99 for unused product. What an absolute theft. What a cheating company.

I signed up for your 14 day free trial back in Nov 2021 and then cancelled the membership soon after realising that I was sick and wouldn't be able to do it. then I checked my account and there were no active subscriptions Since then (over a year now) I have heard nothing from you beach body so assumed that this had all been cancelled.... Until a week ago when I checked an old bank account and saw that they have been taking payments from my bank account every 3 months since 9 Dec 2021! I have had nothing to notify me of this, no emails, no receipts, absolutely no word from beach body since I cancelled and when I logged in to see what was going on there was nothing under subscriptions either. So far Ive been charged £323.52 which has been taken from my bank for a service that I definitely cancelled, I haven't used and I have not been on any email list for since I signed up and cancelled 14 months ago. (oh and the price went up from £59.84 to £72 mid way though the year - again no warning or email or notification of the jump in price which would have alerted me and which would have been good customer service if I had have been aware of this) I have used beach body in the past a few years ago but this experience has not been good. I contacted customer service and was told that its outside of the 30 day money back guarantee so they can't refund me but they won't charge me any more from now on. I have not even logged in since I cancelled over a year ago! I do not recommend using this company - I feel tricked. Sign up for 14 day free trial and if you cancel, we will secretly charge you anyway because you wont be checking your account online as you have cancelled and we wont send you any emails at all with receipts or notifications to say that we are putting the price up by 22% Not a great company - sorry - Ive lost confidence in you and the way you operate.

Been using beach body for a long time. Great programs and supplements. highly recommend