Bob W.Reviews of bobw.co

had a very concerning experience with this hotel. An unauthorized charge was made to my payment method without my consent. I immediately contacted the hotel to dispute it. While the charge was eventually refunded, no clear explanation was ever provided regarding how this payment was processed without authorization, nor was any responsibility acknowledged. The handling of the situation was disappointing, as communication was vague and did not address the core issue. A refund alone does not resolve the lack of transparency and accountability in how this occurred. I expected a much higher standard of professionalism, especially regarding payment security and guest trust. I would advise future guests to double-check all charges carefully.

About BOB W in Milan. Presents itself like a hotel but is NOT a hotel, more of a AirBnB experience: no staff, no breakfast in the premises (although I specifically asked for it and PAID for it) ; no reparation of a broken shutter (despite whatsapp messages and pretend appointment to come and repair it); no commercial gesture or refund for dark room due to broken shutter, and despite the fact that we left earlier (due to ferry problem) and did not use 4 of the paid breakfasts. Commercial service only offers to visit again with a discount, LOL. Total scam.

We booked two rooms at this property expecting a similar standard based on the photos and description. One room (Room 208) was perfectly fine and matched what we expected. However, the other room (Room 28) was completely unacceptable. Room 28 was extremely small, narrow, and felt more like a corridor than a proper room. It was located on a lower level with no proper outward-facing window. Instead, the view was towards a backyard with trash cans, which was honestly quite unpleasant and felt unhygienic. The room looked nothing like the photos advertised and was a huge disappointment. It did not meet even basic expectations considering the price we paid. To make things worse, the customer service was rude and not helpful when we raised our concerns. There was no real effort to fix the situation quickly, which made the experience even more frustrating. Overall, this felt very misleading and under all criticism. I would not recommend staying here, as you cannot trust that the room you book will match what is shown.

Our Christmas Eve was completely ruined by Bob W. Our booked studio was cancelled just a few hours before arrival, after which we were fobbed off with a smaller, cheaper room on the other side of Amsterdam — or we could cancel, on Christmas Eve, when restaurant, Uber and family plans were already set. Communication was chaotic, we even received incorrect payment requests, incurred extra costs, had to switch rooms twice, and then, to top it all off, spent months chasing our own money for a supposed €14 room difference. This company takes no responsibility whatsoever and shows zero hospitality. Avoid at all costs.

Terrible experience with both the apartment and the customer service. We stayed in a 1 bed apartment in Spitalfields and one heater was falling off the wall and both heaters in the lounge and bedroom made constant knocking noises which kept us awake overnight. The shower had no pressure at all and the bathroom heater wasn’t working so the bathroom was freezing. Basically if you can’t sleep or get a comfortable shower you are not getting what you have paid for. Customer service is unhelpful, while they have apologised it took over a week to get a response to my last email and all they have said is they could have resolved it if we had told them. We only stayed one night so this would not have been possible as we only found out about the issues overnight and in the morning. Now nearly 2 weeks later they have advised they can’t find my booking and can I let them know the room number so they resolve for future guests. I have asked for their complaints process but they refused to give this to me!

Vi havde booket 2 overnatninger og betalt for afbestillingsforsikring. Vi blev forhindret pga snestorm. Og måtte afbestille i sidste øjeblik, vi ku ikke få refunderet 1. overnatning pga for sen afbestilling. Nr.2 nat ville de så heller ikke refundere selvom de jo vidste at vi ikke ku komme. Virkelig dårlig service.

Price changed during checkout due to a payment page stall that required a refresh. The price increased immediately and was not honored, even after support acknowledged the change happened during an active booking attempt. Customer service confirmed prices are dynamic and not guaranteed until booking completion, but this behavior is not clearly communicated during checkout. Be aware that prices may change mid-payment if there’s any interruption.

I stayed here for three nights, from December 26 to 29, and the experience was unacceptable. On the first night (December 26), the radiator in my room was completely cold. There was no effective help from the staff, and I spent the entire night without heating and could not sleep at all. On December 27, I was moved to another room. I was extremely exhausted at that point and did not check everything carefully. On December 28, the room was not cleaned at all. Later that day, I discovered urine stains on the bedsheets. When I reported this, the staff told me to go to the utility/storage room myself to find clean sheets and change the bed on my own. This is shocking and completely unacceptable for any accommodation. At around 11 p.m. that night, I had no choice but to find another hotel and move out immediately. This place is not suitable for guests. Basic hygiene, heating, and service standards were not met. I strongly do not recommend staying here.