Bob Mills FurnitureReviews of bobmillsfurniture.com

BEWARE: Their "leather" furniture is mostly polyurethane, but the website fails to disclose this. Bob Mills Furniture failed to properly disclose the true materials used in the Antelope sofa I purchased at the Schertz, TX location. The company’s website and sales staff both represented it as leather. Only after delivery did I discover that the majority of the sectional is polyurethane, and that only the seat and back cushions are actually leather. The arms, sides, and back are polyurethane. This important information was not disclosed verbally or on the website. Had I known the sofa was not fully leather as presented, I would not have purchased it. The day after it was delivered, on November 14, 2025, I visited the Schertz store and spoke with the manager Chris to request either a partial refund, given the product was misrepresented and thus worth less, or permission to return the sofa without being charged the $199 restocking fee and $209 second delivery fee. Chris refused both options. I again explained that the website does not list the fact that most of the sofa is polyurethane, and the salesperson did not disclose that the majority of the sectional was polyurethane. Their position is that the sale is final unless I pay the additional fees. I believe this is deceptive advertising and misrepresentation, as consumers reasonably expect that an item advertised as “leather” is made of leather unless clearly stated otherwise. The average buyer would not assume a majority of the sofa is synthetic material. As a matter of fact, after discovering this misrepresentation, I was able to find the same or similar furniture through other websites like Rooms to Go, Ashley, Living Spaces, Home Depot and Jennifer Taylor, and ALL sites accurately disclose the arms, sides, and backs are faux leather, as Bob Mills should have. Bottom line: Bob Mills Furniture engages in deceptive sales practices and they refuse to make it right. (And don't even get me started on their "everything is made in America" schtick when they are made in Vietnam.)

I spent 4000 on a leather couch, I spent 400 on what I thought was a warranty, the sales sold it as such. No Bob, the salesmen who sold us the furniture did not explain up front, read that Bob, up front, which you are not. You take a gamble knowing that most people will not read the fine print, and they get stock with bad furniture, and a store credit that you devised so that you are in a win/win situation. I will not go into all the details, because it pains me to do so. But if you buy from Bob mills, DO NOT BUY THE WARRANTY/STORE CREDIT BS THAT THEY ARE SELLING.

The furniture store is a flagship for the valley, some of the best furniture and best quality I have seem, Their selection is a variety of family, and a variety of products that make your home look great, their technology home theater equipped furniture is impressive, their staff is very helpful and professional, and go beyond help select and get what you like. I highly recommend their products. Their finance process is fast nothing short of being excellent and quick. I will shop there again and if you have an hour or two during the week or weekend, visit them to get a fresh look of their products.

This has to be one of the easiest and professional buying experience I've ever had Thank you

Don’t ever shop at Bob Mills furniture their furniture is junk. The springs shoot out of the bottom of the furniture when nobody even sets on it rips the whole dust cover underneath they do nothing about it but wanna give me $52 for the broken piece. This place sucks save your money and never shop there. We must put this fraud place out of business, the warranty is no good. You buy a four year warranty and it does nothing they don’t stand behind their furniture.

Responses with the chat bot were very slow. A couple corners of the couch and the big chair were worn down and messed up. The guys at the pick up point were professional and kind.

The ease of online purchase, the speed of delivery and communication were all excellent. Will most definitely use Bob Mills for all my future furniture purchases.

Great selection of quality furniture and found a spectacular deal on a bedroom set after striking out at several other stores. However they provided some of the worst customer service I’ve ever experienced. I opted to skip the delivery fee and pick up the furniture myself. After it was delivered, the warehouse guys discovered one piece was damaged because the box had a hole in it. No issue. However, after speaking with the manager they refused to fix their mistake. Despite having one other set of the same furniture, they refused to provide the new nightstand. Instead I had to either settle for a floor model or go with two new bachelors chests which were less desirable than the nightstands. I opted for the two *new, unboxed* bachelors chest and was relatively satisfied. After arriving home and unboxing, I discovered one of the bachelors chests also had a broken leg. They were quick to provide a new one, however they refused to deliver and rectify their fault. I had to box up the broken one, and drive across the city (50 miles round trip) to pick up the new one. They had 3 in stock, and the warehouse guys opened all 3, only one of which was in good condition. Overall relatively satisfied, but word of advice: ensure there is plenty of replacements when a piece is inevitably damaged. Extremely dissatisfied with such a large company’s customer service and willingness to fix their mistake. Especially with such a large purchase. Will not be purchasing from Bob Mills and I urge exercising caution unless you find the right circumstances.