Bob Mills FurnitureReviews of bobmillsfurniture.com

The Lift Chair I purchased was a very heavy chair and the guys were great about getting it lifted up into my tall truck

My mother bought a bed from them. They told her she had 45 days to return the bed if she didn't like it She spent over $5,000 on a mattress to make sure it was to her standards. Within the first week it developed a dip on her side. She called them the second week and they told her there would be a 15 percent restocking fee and what she was saying wasn't true. There own people came to take pictures, and they said they sold her a mattress for a heavy set woman so she's not heavy enough to sink down all the way! She told them what they said and the lady from bob mills cs says no that's not true. We have a huge family born and raised in Okc, Bob mills used to stand for quality,I don't know what it is now but you won't get any of our business!

They sell a warranty and do not stand by it. Do NOT recommend and will not buy a thing from them the rest of my life!

Sadly, We had a HORRIBLE experience with a chair that was bought from Bob Mills. Had issues with the chair before the warranty expired took Bob Mills about 4 months to get parts at that point I was assured that if there were any more issues with the chair I would not have a problem needless to say 6 month later same electrical issues with the chair and I was told that this was no longer Bob Mills problem it was the warranty company. So long story short once your year warranty is out Bob Mills no longer will take care of any issues you may have with your purchase. Hmmmmmm I have major issue with this I did not purchase the chair from the extended warranty company I purchased the chair from Bob Mills Furniture Store.

In September 2024 I purchased a leather lift chair from Bob Mills in OKC for just over $2,000. I am a senior with physical challenge so lift chair is medically required. On August 2025 my chair malfunctioned so I contacted Bob Mills and technician was dispatched. He determined that motor and remote require replacement and parts were ordered. Wrong parts received and I’m told it will be mid to late February before parts are expected. It seems that either chair replacement or robbing parts from another chair in stock would be reasonable. When parts received they could be placed in the donor chair but that won’t happen. Very poor service with warranty. Also, TD Bank they finances through sent me a letter stating they were reporting a late fee of $3.00 to credit bureau when I paid my loan in full and have their letter confirming full payment and no balance due. Poor service/experience all around.

Shopping at Bob Mills was a great experience, be sure to ask for Reece at the door

I bought a recliner that was on a big sale in November 2025. The sales promised it would be ready in four days and I agreed. Four days later we made the 15 mile trip again and was told by the warehouse manager that it wouldn’t be here for another week. I agreed but didn’t care for it. A few days later I decided I’d waited long enough and went to the store. I want to save money is the reason I was going to pick it up. They said how sorry they were and agreed to deliver it the next day which they did. With in two weeks the seat had already started going flat and was getting hard. I got my receipt out to see what the brand was and when I turned the chair over to see if the brands matched I found that ALL of the tags had been removed. I don’t believe it was the same one I purchased. Another reason is the chair is not as wide which at first I thought it was just me. I believe the didn’t have one so the replaced it with a look alike and that’s why the tags had been tore off. I’ve bought several recliners from them over the past few years but never again.

Thank you to our sales lady who went way past normal customer service for us. Out chairs were pushed out from arriving Nov. to mid Jan.! . She found some exact matching chair that were in KS and matched exactly to what we wanted and had them shipped to OKC and we picked them up today! No one has customer service like this anymore. Thank you so much for caring about us so much!