Bob Mills FurnitureReviews of bobmillsfurniture.com

Terrible customer service, David (Manager) is so rude and very disrespectful!!! I will never order anything else from Bob Mills!!!

Obviously the employees at Bob Mills furniture, in Midland, do not work on commission! Before yesterday. I had never been into the store before. I am in need of new furniture. I walked in the door and not one single employee even bothered to Ask me if they could help me find anything. I walked through the largest part of the store which displayed the living room furniture. I sat in some of the chairs to see how comfortable they were. I was in there for a good 10 minutes and then even walked out the door without anyone saying anything. Bob Mills, if you are paying your employees to treat the customers like I was just treated yesterday, I’ll bet you find you some young kids who you can probably pay a lot less to do a lot better job. This was my first and my last time in this store.

I honestly don’t think they deserve even one star. Please do not purchase from Bob Mills and DO NOT get the protection plan! We have purchased many items from them but their service is not worth it! We got the protection plan on our table and the service we have received has been inexcusable. We had the table for less than a year and the finish started to wear off and scratch. I filed a claim under the impression that the protection plan guarantees replacement but they said it can be repaired and it would take 3-5 business days. I asked for a loaner tabletop while ours was being repaired since I have four small children and need a table, but they would not provide one. It’s been over a month and I still do not have my table top and when I call to speak with someone, I can’t get a straight answer or any details as to what is going on with my table! I’m so frustrated and tired of my children eating on the floor because of their lack of customer service! We will never shop here again and will make sure everyone we know never shops from Bob Mills!

This place was excellent until they got my money. We were told our couches were in stock in Dallas and would be driven down on October 29 and delivered the beginning of November. October 30th, I call and our sales person is unavailable. Apparently nobody else could access the date of delivery. October 31 I called again and transferred to our sales person‘s voicemail after being told our delivery date has been pushed back to December 3 (Apparently someone else can access the date so that was a lie). Nobody could answer my question as to why we were not notified of this until after I called to find out where our furniture was. They blamed it on the manufacturer pushing back the date, but could not give me a response when I said our couches were in stock in Dallas and were supposed to be driven down on the 29th so what does this have to do with the manufacturer? They offered to take $100 off of each piece, but due to the really poor customer service and the dishonesty used just to get a sale I felt they did not deserve my money and demanded a refund... They told me it would be 5 to 7 business days. We shall see if they lied about that too.

Do not purchase from Bob Mills. Their furniture does not hold up and their furniture protection plan is a scam. We bought furniture 13 months ago. They want us to pay a trip charge of $110 dollars to look at the problem and then can’t guarantee it won’t cost more to fix even though you have a 4 year furniture protection plan.

Bob Mills the customer service Person said she is closing of the ticket causes she can’t confirm how long it will take to fix my table not giving me a table to use. They don’t care that I have bought over 3000 dollars of furniture. I bought a living room set and a dinner table set. The sofa can with no legs attached to the center,,the dinner chairs were wobbly and the dinner table stain didn’t last two months..I guess I will have to hire someone to repair it. My neighbor had a similar problem. Now I have a table that is fade out. I have had other tables for over 20 years., and never did it ware out as soon as this one. As to speak customer service she said No one else can help me she is in charge to handle everything,

Bought a dining table at Bob Mills a couple of weeks ago. I didn't want to pay for delivery and took advantage of having to pick up a few other purchases all at once so I rented a Uhaul. Went to pick up the table at Bob Mills, took it home, unloaded it and realized it was the wrong table. Sure, some might say I should have noticed but, when the guys at the back of the store help you load 4 large, heavy boxes, you're not necessarily doubting what's in them. This may sound snobby but, it's not my job to make sure the product being brought out is correct, you know? I called their customer service and they had the nerve to ask me to bring it back and pick up the right one. Again, some people may agree with them but I just don't see how any reasonable person would make a customer do that leg work due to an employee's mistake. I told the customer service rep I disagreed and asked them to deliver the right table and take the wrong one. She told me I'd have to pay for delivery... I went to the store in person and the sells rep who sold me the table was extremely apologetic and said they'd cover the delivery/ swapping fees. Thanks Richard! The day of my scheduled delivery, the truck containing my table broke down. They rescheduled for the next day. Not a big deal. Things happen. They gave me a morning time frame. The delivery people called and said that they preferred to make the swap at the end of their rout sine the rest of their deliveries were regular deliveries and not also pick ups. I had to agree. I just wanted the right damn table. Finally got the table and it's super wobbly. And so are 4/6 chairs.

We will never buy from Bob Mills Furniture again and will never watch Channel 6 local Tulsa news. We bought a couch in May 2020. We visited the store at least three times and sat on the couch and loved it. Shelbi was a great salesperson. We bought the couch and had it delivered the next week. Within a few days, we noticed the couch had a squeak, but worse, the cushions moved all the time. I have never had a couch where the cushions moved this badly. After you sat down and got up, you have to push them back in. After you lied down, you had to do the same. We had guests over and it was embarrassing. We called Shelbi at the store and she had someone else talk to us. They offered to send a tech out to fix the squeak but we wanted the cushions not to move more than anything. The tech says we were past the return policy. After several conversations of back and forth, we were told to go buy some velcro and add to the back of the couch and to the back of the cushions. I was shocked. I called West Elm and Mathis Brothers among others, and they had never heard of such a solution. Bob Mills wouldn't do anything else to solve this matter, so we bought the velcro and have a "Velcroed" couch. How sad and disgusting this is and what a poor vision of helping the customer. I urge people to be careful. The tech even told us they had several employees go sit on the couch in the showroom and it didn't happen. It never happened when were there either. We even went back after this and noticed the cushions were much firmer than the one delivered to our home and there was no velcro on the showroom floor couch. The technician said these cushions could do this since they're reversible. If I would've known that, I would've never bought the couch. I'm 56 years old and have owned many sofas and have never had such an issue. How very sad and now we're stuck with it. I wonder if Bob Mills would just come pick up this horrible couch and get it out of our sight and we'll buy another one at Mathis Brothers or West Elm? It really is ridiculous. I feel sorry for Bob Mills employees who don't tell their customers up front because this tech knew this was an issue.