Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
bobcares.com
Website
bobcares.com
Category
IT & Communication
Location
Phoenix, Arizona
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We have been struggling with Digital Ocean and GoDaddy to get our SSL certificate installed and website working again since 6/21/22. Today 7/1/22 we reached out to Bobcares.com and they were able to get our SSL certificate installed and website functioning in a matter of hours. Could not be more thankful for this team! THANK YOU!!
Response from BobcaresJul 4, 2022
Hi Jim,
We are very proud of our Infrastructure Management Team @ Bobcares and so glad we could assist you install SSL certificate. We’ll make sure we pass your kind words along to the team, who we know will be delighted to read your comment.
Thank you for your review and for choosing Bobcares to care for your servers.
Regards,
Dileep
Quality Manager
Bobcares
MO
Matt O.
Best support I have received in 10…
Best support I have received in 10 years!
Response from BobcaresJul 1, 2022
Hi Matt,
Thank you for the valuable feedback. We are so happy to hear you have been satisfied with our Infrastructure Management team @Bobcares.
Thank you for your review and for your continued business.
Regards,
Dileep
Quality Manager
Bobcares
TS
Toll Small E.
Quick and efficient service!
Quick and efficient service!
Response from BobcaresJun 28, 2022
Hi Murray,
Thank you for the valuable feedback. We are so happy to hear you have been satisfied with our Infrastructure Management team @Bobcares.
Thank you for your review and for your continued business.
Regards,
Dileep
Quality Manager
Bobcares
KC
Kate C.
THANK YOU BOBCARES!!
THANK YOU BOBCARES!!
As a small business owner with no company IT support at the end of the phone it is SO stressful when something goes wrong that you cannot find a way to fix and you do not know the tech speak to even try to communicate the issue.
Then you find Bobcares who will save your day!!
I paid for 'NonUrgent' support but in hindsight, even though my issue was not urgent I would have preferred to have the 'Live Chat' function to solve the problem quicker which is only available in the 'Urgent' support package.
Anyways, long story short, my email issue is fixed - I am BEYOND delighted and incredibly happy that I do not need to keep calling and bouncing between two different providers who keep trying to point the finger at the other.
THANK YOU BOBCARES!! I will definitely be using your services again next time I find myself in a spot with tech related issues :-)
Response from BobcaresJun 27, 2022
Hi Kate,
We are very proud of our Infrastructure Management Team @ Bobcares and so glad we could quickly resolve the email issue. We’ll make sure we pass your kind words along to the team, who we know will be delighted to read your comment.
Thank you for your review and for choosing Bobcares to care for your servers.
Regards,
Dileep
Quality Manager
Bobcares
PT
pol T.
Every 3 months our sites are down
Every 3 months our sites are down for a few hours because they keep letting our SSL certificates expire.
They are supposed to have a script in place with a cronjob to prevent this, but this script never worked, despite them saying they had fixed it.
Today we had to renovate the SSL certificates manually ourselves because, after 2 hours, they still had not replied to our support ticket. The guy I talked to on the phone didn't seem to care much. Not one apology was offered for the disservice, over the phone or via email.
They either don't care or their level of competence isn't good enough to solve what should be simple tasks.
Ironically, we moved to them because we were having the exact same problem with the previous IT guy we worked with. Now we'll have to find someone else.
Response from BobcaresJun 23, 2022
Hi Stiofan,
I’m sorry to hear about your experience and that we didn't meet the level of service we strive for with all customers, many of which you see here with positive reviews. From reviewing your other tickets, you have enjoyed the majority of your service with Bobcares.
To address your review:
- We can’t identify with the every 3 month issue that you raise, we have only seen this issue occur in June. With that said, we want each and every client of ours to experience stellar service with us. Unfortunately, in this case, the experience was not in-line with what we give to our clients on a daily basis and the majority of other instances you contacted us for support.
- To address the two hour issue, we achieved a response time of 1h 30 mins in this case, which is faster than the guaranteed response time for your plan. This is your plan information. (https://bobcares.com/server-management/). “For on-demand server administration, our SLA is 12 hours, but we respond to tickets in 1 hour or less. If you need priority support with a 30 minutes response, click (https://bobcares.com/emergency-server-support/) to order our Emergency Support Member plan.” We try to always beat the response time we guarantee, we do have an alternate plan for urgent issues which is 30 minutes response time, per above.
We would like the opportunity to permanently resolve this issue and prove ourselves. Our Senior Engineer sent a mail with the recommended solution to the problem. Please reply back to the email with your confirmation, and we will be happy to do it at no extra cost.
Regards
Dileep
Quality Manager
Bobcares
ND
Nika D.
I am waste my time and money!
I am waste my time and money!
Response from BobcaresJun 13, 2022
Hi Nika,
I have reviewed the situation in full. I’ll address this with the same reply for all the duplicate negative reviews you have posted for this same issue across multiple platforms. Initially, we were contacted to assist with a recovery of a server that was damaged by the commands executed by a previous support team you had used.
While copying the data from the source server to the new server, the copying activity failed due to an IP mismatch error. Meanwhile, while we were troubleshooting the IP mismatch error, you informed us that the IP address of the source server was added to the new server which you had done from your side while we were working on the issue from our side. You shared the images to inform us about the changes you made. This resulted in a situation where we couldn't continue with the task until the data center resolved the IP conflict issue due to the changes that you made.
All this while we were assisting you through our priority support chat, where we had given you over 200 updates over the period of 17 hours and when we informed you that you need to purchase additional hours to continue in priority chat because of the exhaustive hours used (you purchased 8 hours), you started using abusive language to our support staff and asked us to stop working on the server. We were blamed for the IP conflict issue whereas it is evident in the images that the issue was raised as a result of the changes you made to the server while we were working on the issue.
We wish that this outcome was different and it is standard practice while a company like ourselves is working on an issue we do not have to contend with a customer doing changes without our knowledge.
Regards
Dileep
Quality Manager
Bobcares
OF
Ofra
Great job
Great job, Helped with Digital Ocean issue
Response from BobcaresJun 10, 2022
Hi Ofra,
Thank you for choosing Bobcares to care for your servers. Our round the clock team of support engineers are always available should you need expert help anytime.
Thank you for your valued review.
Regards,
Dileep
Quality Manager
Bobcares
JE
Jesus
server administration team is quite efficient
server administration team is quite efficient. Quick response and great help. Thanks guys!
Response from BobcaresApr 5, 2022
Hi Jesus,
Thank you for choosing Bobcares to care for your servers. Our round the clock team of support engineers are always available should you need expert help anytime.
Thank you for your valued review.
Regards,
Dileep
Quality Manager
Bobcares
