BobcaresBobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Robert G.
Thank you so much Bobcares! I appreciate your communication and steadfast work.
Response from BobcaresAug 19, 2022
Hi Robert, Thank you for choosing Bobcares to care for your servers. Our round the clock team of support engineers are always available should you need expert help anytime. Thank you for your valued review. Regards, Sruthi S Quality Manager Bobcares
Ryan M.
Fantastic service provided - the work done was to a high standard and communication through the project excellent.
Response from BobcaresAug 19, 2022
Hi Ryan, Thank you for choosing Bobcares to care for your servers. Our round the clock team of support engineers are always available should you need expert help anytime. Thank you for your valued review. Regards, Sruthi S Quality Manager Bobcares
Nicolas G.
Very fast and good response from the staff to resolve all the issues!!. Great job!
Response from BobcaresAug 19, 2022
Hi Nicolas, Thank you for your valuable feedback and for taking the time to post this review. We are glad our Engineering team was able to quickly resolve the issue. Our team is always available 24x7 should you need any further assistance. Regards, Sruthi S Quality Manager Bobcares
Lluis
Good service. They answer fast and really good tecnicians
Response from BobcaresAug 19, 2022
Hi Lluis, Thank you for your valuable feedback and for taking the time to post this review. We are glad our Engineering team was able to quickly resolve the issue. Our team is always available 24x7 should you need any further assistance. Regards, Sruthi S Quality Manager Bobcares
Thạnh V.
I have spent nearly 300$ just to buy bad service, can't handle the problem, and also not be compensated for not completing the task, Poor quality service, you can only support a few small problems, The rest is just a waste of time I appreciate the staff who work with me well. Everything else is bad
Response from BobcaresJul 28, 2022
Hi Thanh, Sorry to hear that you are not satisfied with the service we provided to help get your cluster nodes back online. While analyzing both the priority chat & ticket, I can see that the technician applied the possible solutions to the problem that was presented but those were not fruitful initially. Since the file system was corrupted, we were not able to edit the configuration to apply the alternate solutions. Finally, we provided you with several recommendations that could work based on the scenario that was in front of us. As we worked our way through the possible solutions, we were told that we could not proceed with the one we needed to. We would really like to help you in this situation. Our infrastructure expert has sent you a mail with the recommendations. Please reply back to the email with your confirmation, and we will be happy to do it at no extra cost and hopefully we can turn this situation around for you. Regards, Dileep Quality Manager Bobcares
Abdulrahman E.
Ever since my first communication with the team, support service has been seamless, I can confirm all the reps who attended to my cases were very professional and demonstrated high level experience.
Response from BobcaresJul 26, 2022
Hi Abdulrahman, Thank you for the valuable feedback. We are so happy to hear you have been satisfied with our Infrastructure Management team @Bobcares. Thank you for your review and for your continued business. Regards, Dileep Quality Manager Bobcares
James F.
Fantastic support, responses and updates throughout. Really helpful, using simple language (as I'm a non-export) and I especially liked that they replied to every response saying they were on the case and would get back to me soon. It's hard to find great IT support but I had a great experience.
Response from BobcaresJul 22, 2022
Hi James, Thank you so much for the valuable feedback and thank you for trusting us with your business. We are happy to read that our team has been helpful. We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites and applications, secure, stable and performing at the top level. Every service we provide is in pursuit of that mission. Regards, Dileep Quality Manager Bobcares
Thisara D.
Best support service with quick response to queries. Thank You team Bobcares
Response from BobcaresJul 17, 2022
Hi Thisara Thank you for the valuable feedback. We are so happy to hear you have been satisfied with our Infrastructure Management team @Bobcares. Thank you for your review and for your continued business. Regards, Dileep Quality Manager Bobcares
