Boats.netReviews of boats.net

Placed order for an item on 6/30, which stated ships within "2-3 days". Rcvd confirmation email @ approx 8:30pm, referencing a part# that supercedes the original requested, noted @ the time was still "2-3 days" and was billed/debited for order on 7-1. When using the site's "order status", it stated (and still states) "Available Monday, July 04, 2022" Emailed Customer Service on 7/7 inquiring why the order still states "preparing order". Rcvd an immediate response stating "Hello! Thank you for contacting us! We will reply back with a solution as soon as possible! " and have heard nothing since (31 hours and counting). The order continues to languish, while the sites continues to state the original item requested/ordered will ship in "2 to 3 days". Now one would also think the person researching said email would note that they changed and reduced their price on said item...but no. This would seem to imply that the emailed request for status/information, was promptly "filed" into the deleted items rather than researched/investigated for a "Solution".

This company is taking everyone's money and not shipping the parts, MY parts have been shown ready to ship for over 2 weeks. I have been told over and over again the parts will be shipped out by the end of the day. that's not been the case. my part still has not been shipped......

Impossible to get through

Bryan S was great. He worked with me to get me back on the water ASAP. Support with Bryan S on chat was a great experience.

I wrote a positive review for boats.net a few weeks ago, and now I'm sorry that I did. I ordered a bunch of parts and in the process was told that two of them were backordered. No problem - I could wait for one, and the rep suggested an in-stock alternate for the other. They did ship several parts, but then I started getting emails saying that one key part was unavailable, a part that brought my repair to a standstill. Two other parts were shown as available but for some reason were not shipped. So on a Monday morning nearly two weeks after I placed the order I called to find out why they had not shipped the parts that were in stock, and found I was 31st in the queue. So I emailed. No reply. Tuesday I called again and was 20th in the queue so I used their call-back feature. And I emailed AGAIN. Now it's Tuesday night and I have not received a call-back or any replies to my emails. I ordered the critical parts on Amazon and will receive them in 24 hours. Maybe someday someone will contact me or reply to my emails and hopefully I can get a refund for the parts they never shipped. But I'm done with boats.net. A follow-up from the initial post: I finally got an email reply. And I'm told that the parts that the order status email said were in stock or available 5 days ago are actually not available for more than another week. Incredible.

I am a first time customer. I used the "chat" option for assistance. Bryan S. was very knowledgeable and helpful. Great prices. I will order from boats.net again.

Good selection of products, shipping a bit costly when ordering as a business account

Boats.net has always had exactly what we needed. They are super helpful if you need it. Prices are good and the shipping as well. They have all the parts we need to service our 2006 Honda outboard and did for our old 9.9 too.