Boats.netReviews of boats.net

The guys and gals at boats.net, have always done right by me. It’s the only place I’ll buy my oem parts for my Yamaha outboards from..

Correct product, timely delivery.

Had what I needed and delivered in a timely fashion

Excellent customer service!

Like the availability of OEM product online. Also, easy to see where the company is located and easy to reach a customer service rep by phone. I did order a $10 part the night before that I realized the following morning was not what I needed. However, the customer service rep could not stop the part from shipping and the costs to return it does not make sense. It would be great if your system had the ability to cancel a part for shipping, especially if it had not even been pulled from the shelf. I understand that this may be inherent to the system you use, but if it could be done it would be make your end service even better.

Ordered prop as their system went down. Could not get a confirmation. When entering my preliminary order number back when system was up... system kept reporting no order found. Never received a confirmation. Gave up and ordered from another source. But it DID arrived. All beat up and the box damaged. When I call to explained the situation... I was given an RMA... no problem... but the cost to ship return was on me. I asked about the free returns and was told they'll accept it back without a restocking charge... even if their system was in partial blame? It cost $56. To return. Doesn't sound like a free return as advertised. Beware. Contacting through phone, chat, and return messaging very awkward with slow response time. I'd recommending avoiding this site completely.

I would DEFINITELY rate my experience 100%! I used the chat button to find parts for my anti tech husband. It was so easy and quick. Landon was awesome! He found my part quickly and patiently walked me through finding model numbers and other info. AND YOU CAN SEND PICTURES!! HOW FLIPPING AWESOME IS THAT!?!?!? I felt like a pro!!! Hahaha..Definitely go to spot!

Has large selection items. Customer service is good to respond to emails. Work to resolve problems that may happen with orders.