Barry Jr. E.
Very disappointed with BoAt's…
Very disappointed with BoAt's replacement service. I had sent my BoAt Rockerz ANC 255 (original price ₹1799–₹1899) for replacement. After a few days, I got a call saying the product is out of stock, and I also received a message that if the item is unavailable, I would be given an upgraded model. But instead of an upgrade, they offered me the BoAt Rockerz ANC 280, which isn't even listed on their official website anymore. According to online sources, it costs around ₹1499 – that’s a downgrade, not an upgrade. When I requested a better model like the Nirvana 525, they said I’ll have to pay extra. So why is it okay for them to offer a cheaper replacement, but not refund the full amount I paid? They’re only willing to refund ₹1200–₹1300, which is unfair and unacceptable. This kind of service puts customers at a loss. I understand business policies, but customer trust should matter too. Please think twice before trusting BoAt with replacements.

