Sapeksh Kumar B.
Product received damaged after repair service and now company doesnt do anything
24th October: I received the brand new speaker. Upon unboxing, it was immediately evident that the left speaker was completely non-functional. This was a manufacturing defect present out-of-the-box. I initiated a replacement request. The unit I received back, while having the left speaker fixed, arrived in a dismantled and physically damaged condition. The product I sent was pristine; the one I received was not. I immediately contacted your customer care and was provided with a new warranty ticket ( Ticket Number: 61230170 ) to repair the damage your service center caused. After 6-7 days of my complaint, the speaker was collected and sent to your service center. In a shocking display of incompetence, your service center declined the warranty claim, falsely stating they received a "damaged product." This is an outrageous claim, as the sole reason for this second service request was the damage inflicted during your first "repair." The speaker was returned to me after two days in the exact same damaged condition, with no resolution whatsoever. It has now been almost 20 days since my initial complaint (as of 11th November). I, am left holding a defective and damaged product that I paid for in good faith. Their team has not only failed to fix the original issue but has actively made the situation worse and now refuses to take responsibility. This was a complete breach of trust and a violation of the warranty terms.thier team confirms me every time I call customer care that I will get a resolution within 3 days but now I know they are just wasting my time. Really bad experience with boat.

