BMW USAReviews of bmwusa.com

When you purchase a luxury brand you expect a certain level of client relationship unfortunately this is not what I have come across with #WideWorldBMW in Spring Valley New York. As this was my second time leasing a car the first time with #ParkAvenueBMW in Paramus New Jersey The two experiences were completely Different. #ParkAveBMW gave me excellent client relationship services I even got a little gift bag when I picked up my car which included a T-shirt a keychain and a couple other little things as I drove off into the sunset. With #WideWorldBMW in Spring Valley when I drove off the car after waiting a few hours barely a good bye. A few days later I realized my front License plate was missing. I contacted my salesman back-and-forth quite often trying To locate the plate which they couldn’t find. I visited the show room So many times that I wanted a chair whenever I came in they had me waiting back-and-forth for hours trying to locate the plate.I made appointments every time and at one point I came in for my scheduled appointment and had to wait due to another later appointment who came in early was taken before me and left me waiting an hour. I was told that they couldn’t find the plate so I had to do all the running around to get new plates which took out a big chunk out of another day besides going back-and-forth to the show room.I also had to file a police report! in addition to that they couldnt install the plate because the plate trim was not available. I had to wait for another one to be delivered to the show room which took 2 MONTHS. The most irritating part was NO follow-up all this time. I was constantly reaching out. Even though this seemed like a minor situation it was very aggravating mostly due to the fact I was initiating the contact. As someone with experience in sales/design in a luxury brand, this is not how clients are treated. When the installation took place the least they could’ve done was a small gift to apologize for the inconvenience. I also had to fight for the reimbursement of payment for the new license plates as I put out the money for their mistake they didn’t want to pay me back! Not happy with the service at all.

Why do BMW USA have to use spam and email unverified email addresses. Is it because their cars are substandard?

This is garbage, I used to drive it for 15 years and like 5 years of time cars were in a repair!

Poorly engineered and overpriced vehicles, coupled with a corporate zeitgeist that would make you blanche. On a more subjective note, even their design team's results have gone to hell over the last ~20 years.

Unreliable trash, that keeps braking down

Coming from a nonchalant non-careing world of having just getting by with all the nondiscrept cars I've owned in the coarse of my miserable Iife I was in for a shock of epic proportions! I got this Hybrid 2018 BMW 330e performance model, Alpine White and it was just by pure chance Carmax had one loaded to the gills with everthing under the sun with only 18000 miles on it! Two days later I had been bitten so hard by this gorgeose lady of a car, I was stumbling around my IT job reading nothing except for anything that even mentioned my new love of my life! I have never even been so blinded to have hoped a Rolls Royce would roll up on me and try to give me a ride with a bevy of naked chicks! Cars have never moved the needle for me what so ever! So I expect anytime soon now for the BMW white horse to wear off so I can throw all these Car and Driver mags to the curb so I can go back to my normal boring retoric! But I know in my heart of hearts I'm a changed man through my entire being! And after just five revolutions of Sol I'm not the least bit ashamed! I "LOVE" this 2018 BMW 330e Performance model! I actually have fallen head over heels for a CAR! And being a guy with feelings of love gushing from every orafice of my body I'm now profoundly ashamed! I had the Most intensive "WET" dream of my life last night of my next conquest, a stone cold naked plaid Tesla! The shame of it all is unbearable! Say goodbye for me to my father Edsel. I should have stayed on with him and his Crisper studies! And Mom, if only you would have popped for a car seat than maybe that wheel well wouldn't have loomed so large in my life! Goodbye General hello Hartford! Don David Fooshee

BMW Assist has seriously let us down. If I could give zero stars, then I would. 3 hours waiting for a tow truck and still no truck. After the 1st hour, we called the tow company that BMW Assist arranged only to be told that BMW's payment had been declined. Tried to call BMW, long hold, we gave up and paid for tow ourselves, but had to wait for the next available. Called BMW back and they wanted to put blame on tow company talking about how horrible it was that they charged us. EXACTLY! But without payment, how's the tow going to happen?! This is not the service I was expecting nor what I have paid extra for from BMW.

Best website go directly order parts from the dealer. The prices are obviously a little steep since you're doing through the dealer but the end result is you guarantee the parts are top german quality not the no name rubbish that gets passed around at small shops