blueribbonbags.comReviews of blueribbonbags.com

Easy does it! Thanks

都回覆訊息了，又說回覆失敗？

Best service

Fast Quick transport

Fueron muy rapidos en informar el status del equipaje, con un seguimiento muy puntual

I had a very frustrating experience. I purchased their baggage insurance using trip.com. When my bag didn’t arrive, the claim process was unnecessarily complicated and seemed intentionally designed to delay or deny the claim. At the time of purchase, there was no mention that the claim had to be filed within 24 hours. Only after my bag was lost I started seeing this condition EVERYWHERE, in emails and on their site, saying that if a claim isn’t filed within 24 hours, it won’t be processed. Initially, I reached out to Trip.com support. They said I could email Blue Ribbon Bags or file a report on their website. I did both. First, I emailed with ALL the details, only to be told that emails weren’t accepted and I had to file via the website. So I submitted the report online. Despite providing all key details, I was then asked again via pop-up to send additional info via email, or my claim wouldn’t be processed. I sent it promptly. Later, I received another email (with poor timing) giving me just one more hour to resend something they could have easily extracted from the original form by combining two fields. It honestly felt like they were deliberately stalling just to push me past the 24-hour window, which would void the $1,000 coverage. Very disappointing and gives the impression this service is more of a trap than actual support. I wouldn’t recommend it.

responsive, supportive, and proactive during stressful luggage incidents

We've had several cases of suitcases lost by the airline, and Blue Ribbon always responds immediately and follows up on the claim. They are very punctual in their responses and always advise us on how to best communicate with the airline.