BluemercuryReviews of bluemercury.com

I ordered a Dyson Airwrap from this site for the first time. The seller shipped the item via UPS to the address I provided, but the package was never delivered to me. After contacting their customer service by both email and phone, I was told they would not investigate the issue. Instead, they claimed they are not responsible for missing packages and that I should deal with UPS directly. This is completely unacceptable. When a customer purchases a product, the seller is responsible for choosing the shipping method and ensuring the item is successfully delivered. It is their obligation—not the customer’s—to investigate delivery issues and resolve them. Based on this experience, I will not be doing business with this company again. I strongly advise others to avoid this site, as their practices feel unreliable and untrustworthy.

I have the privilege of being able to frequent both stores in Austin, Texas. The staff in both stores are kind and talented and have fun personalities. They make it a joy to shop in their stores! Go see them!

I am a Sapphire rewards member, and am so disappointed in them lately. Last month, my order was canceled days later for “insufficient product.” After this I should have known better than to order anymore online. Placed another order that did ship, but I just received it without any samples (both of which I selected/wanted). Get it together Bluemercury. You have a TON of competition (all of whom have up to date stock information, actually send samples, and have better rewards programs), and your e-commerce service is atrocious.

HORRIBLE. I spent over $500 online and one of the products was missing from my order. Not a big deal, right? Well, I contacted their customer service department who informed me that the product was NOT AVAILABLE and yet I WAS CHARGED. I didn't receive any communication alerting me to this issue. In fact, I would have never known if it wasn't for me reaching out. To make matters worse, they shrugged it off with a stock response and offered me a laughably basic 15% off. I will take my high-spending, beauty addiction elsewhere.

Mediocre assortment and service to match Ulta and Sephora offer far more variety Also no one on site to demonstrate anything Looks like a hospital with products

This was my second visit to Bluemercury, and once again, I was warmly greeted by Inna—a true gem. I meant to leave a review after my first visit (which was excellent), but it somehow got lost in the abyss, so I’m making up for it now. For the record, I’m a male who takes skincare seriously, and I’ve been purchasing products through Bluemercury while working closely with Inna. She has been exceptional—genuinely warm, patient, and incredibly knowledgeable. She always takes the time to answer all of my questions thoroughly, and her authentic, no-pressure approach makes shopping here a real pleasure. As a bonus, during yesterday’s visit, I also met Rachael, a representative from another skincare brand, and she was equally delightful and informative. Together, they made sure I left with the right information and products to keep my skincare routine on track. Thank you, Inna and Rachael, for making both visits such a positive and welcoming experience. I’ll definitely be back.

UPDATE: Just got an email that I will be getting a refund. Keep your fingers crossed for me. Lipstain - handle threads to keep it screwed together SHREDDED apart 2months after purchasing. Exploded all over my bag and ruined it. Was not cheap. Ironically my CVS lipstick was fine and still screwed together even with no threads to hold it together, so it was not likely my abuse of the tube causing this explosion. threw out contents of my purse in public bathroom. Picture of the ruined item insufficient for refund. Denied any refund without being willing to go back into convention toilet-trash to go find it. Need to stick to cheap makeup - when it ruins your stuff, you will have more money left over to clean up with.

HORRIBLE! There is a reason their stores are always dusty and empty! I was sent expired products, 5 years past their manufacturing date. Their response was an automated return email, however markdowns are not eligible for return. Bluemercury sells moldy, expired high end products. I contacted the company that produced the products they were 3 years expired. If you want moldy Tata Harper or LaMer they got you!