Bluegreen VacationsReviews of bluegreenvacations.com

The left hand doesn't know what the right hand is doing at this company, and there is a lot of incompetence and miscommunication. I have been an owner for close to 20 years. Paid in full on my account (until I did an upgrade two years ago) and paid maintenance on time. This year I had a financial hardship for a few months and couldn't make my full payment on time. I contacted the company and they were aware of the situation. I offered to make a partial payment but that was not acceptable. They told me the following month when things were better I could make the full payment which I did. Come to find out they terminated my contract in that short period of time despite what I was told on a recorded line and despite the notes I was told were in the file. There are people all over these review sites wanting to get out of their BG, some not paying for months, but they can't get out. I wanted to stay an owner, but they terminated me - it all has to do with the inventory that was backed to my points and the fact it was mostly paid off and premium inventory. They aren't the same company they used to be. Offered to reinstate but despite the fact they stated on a recorded line that all inventory attached to my account would remain the same, they switched it out with no notice and I only found out a month later when I questioned it based on what I saw online. We had upgraded for a reason, to get a specific unit and week backed to our points. I really have no trust in this company. No certified mail letters if they are going to take action on an account, you get a different story from everyone, and I have been flat out lied to prior to making a payment (on a recorded line). They have gone downhill ever since Hilton acquired them, and shortly before that when likely they knew Hilton was going to acquire them. Despite maintenance fees almost doubling over the last few years - the service that we get is pitiful. And even when BG employees make mistakes, the customer has to live with them. They expect us to be perfect and never have a hardship for our whole life of ownership, but their service is less than perfect.

Our experience with Bluegreen Vacation Club has been frustrating and disappointing. We were initially attracted by the enticing offers of gift cards and promises of no maintenance fee increases, as well as the VIP membership perks. However, what followed was quite different from what was presented to us. The orientation turned out to be an exhausting meeting lasting over 8 hours, during which we felt pushed into making a decision on the spot. We were offered family cruises as incentives to sign the contract, despite our repeated refusals. Unfortunately, we felt compelled to sign just to end the lengthy session and satisfy our hunger, only to discover later that canceling the contract was not an option according to the company. They also told us if we no longer wanted the timeshare, it would be easy to sell. This was absolutely not true. Ultimately, we feel trapped in a situation we were pushed into and strongly advise others to consider carefully before engaging with this company. Ensure that you are fully prepared for the long-term commitment they propose, as the process for getting out of it appears to be quite difficult, if not impossible.

Bluegreen vacations have left a lot to be desired in terms of user satisfaction. Over the past four years, my experience has been quite frustrating as I have tried to cancel my timeshare with little success. Booking through Bluegreen has proven challenging due to limited availability, even when planning trips well in advance, like 9 months ahead. For someone who has reduced their travel significantly, it doesn't seem practical to hold onto this timeshare. I truly regret the amount of time and money that has been spent, only to end up feeling deceived by the process. It's come to a point where I am concerned if there will ever be a resolution to this situation. If you're thinking about a timeshare, it's worth being careful, especially if you don't want to leave your kids stuck with something they didn't ask for.

They sold me a package, then said it was a mistake and that I couldn’t use the package. They said they would refund me and a year later I still haven’t gotten a refund. They also deducted the value of a “gift” they gave me at the time of purchase. That’s not a gift

After purchasing a room through Hilton hotels, I was told I was able to get a special 3 night stay for $199 through Hilton. Nothing about time share or Bluegreen. Hilton points and low hotel nights were the high point and it sound like a good deal. The agent told me I could just call a different agent to cancel if we decided against it. The number he gave me ended up being a non-working number. So, I thought scam right away. I went to Bluegreen web site and called customer service. I was on hold for over an hour trying to get someone to cancel my order before I actually got some results. If I would have known it was Bluegreen and known about their shady practices, I would have never agreed. After doing a little research and a lot of waiting I was able to get my refund receipt via email. Now let's see if I actually get the refund and see how long it takes.

Our experience with Bluegreen has been less than satisfactory. As retirees living on a fixed income, maintaining this timeshare has become a significant financial burden for us. Despite the fact that we are unable to travel ourselves, our children have occasionally managed to utilize it, but even they find it challenging to secure available reservations. The costs associated with maintaining this timeshare are excessively high, particularly when compared to the vacation expenses our kids incur. We have attempted to sell portions of it over the past couple of years, but the process has been fraught with difficulties. Prospective buyers have backed out due to financial reasons, and even when we thought we were close to a sale, Bluegreen’s right of first refusal added complications. They wanted us to pay the maintenance fees since the sale would not be finalized before the next maintenance fee was due. Being asked to pay the maintenance fees for a property that we wouldn't even own felt inherently unfair. The prospect of incurring additional costs, especially when we're already struggling to make ends meet, is distressing. We have been seeking a way to exit this commitment since last October without any success, and the suggestion to pay another $24,000 is simply unreasonable. Overall, we feel trapped in a situation where we can't travel, rent, sell, or afford this timeshare. It's a predicament we wouldn't wish on anyone else. Bluegreen's handling of our case has been disappointing, and we firmly believe there should be a more straightforward and equitable solution for individuals in our situation.

Remove my name and email address from anything that you have it on. After this VACATION FROM HELL that you just sent me on, I never want to see or hear from you again. You ruined my birthday getaway! And as far as you following thru on promises you make, I wouldn’t trust you as far as I can pick you up and throw you. You had us waiting to be moved to a more suitable accommodation, and we never heard from you. So you think I would trust you to sell me a timeshare? I’d be afraid you would send me to somewhere like the cabin you had us staying in. Hidden Springs Resort (Smoky Mountain Getaway) It was a hidden getaway alright. One that should stay hidden and no one ever hear about it. A Smoky Mountain Getaway to Hell is what it should be called. I’m still itching from whatever it was that bit me while I was there. Don’t know whether it was fleas or bedbugs. Or it could have been the spider that my son-n-law killed in their room. Or the one my son saw behind his bed. My other son said he was afraid to even look behind his bed. Or it could have been the stink bugs that we continually killed inside the cabin. Or it could have been the dust mites. But whatever it was, CABINS FOR YOU will never be for me again and neither will BLUEGREEN VACATIONS. AND “CABINS FOR YOU” HAVE THE NERVE TO OFFER ME A $200 VOUCHER OFF MY NEXT VISIT TO RETURN AND PAY THEM MORE MONEY. ARE THEY CRAZY OR DO THEY JUST THINK I’M STUPID? I could go on and on about how horrible this place was, but it would take a book. We had no WiFi the whole 4 days we were there. We were told by CABINS FOR US that there was an outage in the area. But the cable tv was working fine. And the outage lasted the whole time we were there and was still out when we left. I called the carrier that they provided me with and they could not find the address in their database! No lights in one of the bedrooms when we got there, after calling them to report it, they instructed my poor husband to go outside and find the fuse box and reset it. Broken door on a table in the master bedroom. All of the bathrooms had outdated, rusty shower heads. Dirty rug in front of the jacuzzi tub in the master bedroom which also had a ring around the tub. The bedsheets on all the beds were supposed to be white but they were actually yellow from not having been changed in so long a time. Look like they hadn’t been changed since before the pandemic. We had to wash all the bedcover in all 4 bedrooms before we could even sit on the beds. One of the locks on the front door was broken, we had to put a chair behind the door to feel comfortable going to bed. And I have pictures to prove all that I’m saying, plus I reported all of this to them and sent them the pictures. Customer service is rude and not at all helpful when you call. Once they get your money there is no refund. And after saying all this it still does not cover the horrible condition this place is in. It is truly unbelievable! Do not believe the pictures that they are showing on line and don’t waste your money. Please do your homework before booking with these people. THANKS FOR NOTHING ”Cabins For You” and ”Bluegreen Vacations”

We have been extremely disappointed with our experience with Bluegreen over the past year. Our attempts to close out our ownership have resulted in a complete mess. Despite reaching out directly to them and even seeking help from our Attorney General and the senator of Alabama, we have made no progress. The entire situation feels more like shackles than an investment, as we were led to believe. It's clear to us that there needs to be more regulation in this industry to protect consumers. Currently, there seems to be a significant oversight, allowing salespeople to act without accountability. It's unfortunate that our trust in the timeshare industry has been completely eroded, as we have come to realize that they take advantage of individuals simply seeking enjoyable vacations. We would advise caution to anyone considering staying at a resort with a timeshare and recommend taking anything they say with a grain of skepticism.