Bluegreen VacationsReviews of bluegreenvacations.com

Our experience as Bluegreen owners has consistently been defined by lies, financial strain, high-pressure sales, and disappointing resort quality. Seeking cancellation only led to further frustration, confirming our decision to exit. They are extremely difficult to work with in processing our cancellation. One of the primary reasons for cancelling our ownership is being upset with the maintenance fees always rising year after year and spiraling out of control. The salespeople conveniently withheld this information from us. My wife is retired, and I am looking to retire, and with the costs of the maintenance fees continuing to spiral out of control, we are finding that this ownership no longer fits our budget. I also refuse to pass this burden onto my children and ruin their future. Another reason is harassment every time we used the timeshare really blew; we were always pressured to attend “owner review meeting” where we’re always pressured to buy more/upgrade. We always felt beat up. One vacation at Myrtle Beach, the meeting was said to be 1 hour long, which turned out to be over 3 hours long. It was filled with nothing but lies, trying to get my wife and me to purchase more points and perks that we found out from an honest loan officer that we already owned. Every attempt to use the timeshare involves pressure sales, making us feel "beat up" and ruining the vacation experience. Another reason for needing to cancel is the poor quality of the facilities we were able to stay at, when we’re lucky enough to be able to make a reservation, since finding any availability is consistently beyond challenging. This past summer, my wife took my two granddaughters to a Bluegreen Resort, Shenandoah Crossings in Virginia, and the swimming pools were filthy. It was embarrassing to take them there. Just recently in August, we went to Pigeon Forge, Tennessee, and the resort there was dirty, including the rooms as well. We also had an issue getting a parking pass for my daughter's family since they refused to fill out a credit application and attend an Owner Update/Review. They even tried to charge us a secret $500 fee just to check into the resort, which was not disclosed in our contract, and we were forced to pay it in cash. We have had nothing but issues trying to use promised benefits like upgrades or early check-ins: they are never available, so what are we paying for? We have had nothing but issues using our Timeshare throughout the years. It is a terrible investment and a massive financial and emotional headache. I contacted Bluegreen to inquire about cancellation and was passed around between Bluegreen and Pinnacle (their collection agency, since I have stopped all payments to them) for a total of 1.5 hours before a Bluegreen representative abruptly hung up on me. This lack of customer service is appalling. Another good reason to get rid of any affiliation with them. So, I am writing this review to warn others to STAY FAR, FAR AWAY FROM BLUEGREEN VACATIONS! You don’t want to get in the same predicament as we currently are!

Just sharing based on my experience with Bluegreen after trying to reach out to cancel and not getting any response. The purchase process involved long, high-pressure sales presentations where I was told ownership would allow travel “anytime, anywhere” with flexibility and ease. After becoming an owner, the reality did not match what was presented. Availability was limited, trips required significant advance planning, and the points system did not reflect the kind of travel that was described. I also experienced issues with billing, including automatic payments being taken earlier than expected, which led to overdraft fees. Attempts to address these concerns were not meaningfully resolved. After filing a formal complaint, Bluegreen responded with a denial based on contract language. I sent a detailed follow-up and did not receive any further communication. I also tried to reach out directly to cancel and received no response. This is simply an FYI for others considering ownership based on my experience, communication after purchase and during cancellation attempts has been difficult.

I tried multiple times to resolve this ownership in good faith, but nothing about the process has felt straightforward or reasonable. From the start, what ws presented didn't match how things actually turned out. The benefits were emphasized, but the long-term costs weren't made clear, and now the maintenance fees have climbed into the $7,000-$8.000 range annually, which is not sustainable. A call with a representative named Omari was supposed to provide answers, but instead it raised more concerns. The options given were to attempt to sell or transfer the ownership independently, contine paying increasing maintenance fees, or pay roughly $12,000 just to terminate and even that didn't fully resolve the ongoing financial obligations. Another point that stood out was being told that stopping payments could eventually lead to termination, but only when the company decides, with no timeline or certainty. None of these options felt like real solutions. Each one comes with significant financial risk or uncertainty, leaving no practical way to exit without taking a major loss. That kind of structure makes it feel less like customer support and more like being stuck with no clear way forward.

After months of trying to get a response, we finally spoke with Christie. She was polite, understanding, and actually listened to our concerns, which honestly felt like progress after being ignored for so long. She explained that the three properties listed on our statements had supposedly been merged into one premium ownership. We also explained how the sales presentations pushed upgrades and purchases without making the long-term costs clear, especially the maintenance fees and future payments that became impossible to manage. Even though she understood our situation, the only options offered were to try selling through a reseller, which she admitted rarely works and usually means taking a loss, or stop paying entirely and let the account charge off, knowing it would destroy our credit. The only other option was to pay off nearly $20,000 in full. So after all this time, we are still stuck paying hundreds every month for something we cannot realistically use, while thousands of points sit unused.

Good luck trying to get rid of Bluegreen Vacations!!!! Total lack of care for people. They are just greedy and after your money. I’ve tried repeatedly to talk to their team about getting out of this, but it’s just more lies and no help. When you tell them their 'support' is failing, they just tell you to contact them again. It’s a scammy cycle and a complete waste of time. Save yourself the headache and stay away!!!!

Don't get caught up in the promise of easy vacations. The resorts are decent, but the financial side is a nightmare. The sales pitch is really good at hiding the reality…maintenance fees that jump up by THOUSANDS every year. It quickly goes from fun vacations to an unsustainable expense you can't get out of. It's not worth your time or your money. Do yourself a favor and don't get involved with this company.

I have NEVER dealt with a company so cold and indifferent. It is nearly impossible to cancel a membership here. I am a widow in my 80s, and they DO NOT CARE. I have reached out multiple times for help, only to be met with a total lack of human decency. If you are looking for a business that operates with honesty LOOK ELSEWHERE!! They DO NOT care about their owners! They only care about your checkbook! Save yourself the stress and your money. STAY AWAY!!!

My primary reasons for seeking to end the timeshare contracts with Bluegreen came from the ongoing and unexpectedly high maintenance fees, which place a significant financial burden on me, especially with 3 children in college. These high fees are contrary to initial promises by Bluegreen’s sales team that these fees would decrease over time. What makes it much worse is the chronic difficulty I've experienced in booking vacations, where the promised benefits have simply not materialized. Furthermore, I have found that booking certain properties is extremely difficult if they are not owned directly by Bluegreen, even though their sales team told us we could book anywhere with no problem. For instance, despite living in Georgia, I have never been able to book a timeshare in Savannah, which I was told is because that specific location is not Bluegreen-owned, making rooms hard to secure. Finally, I was misled regarding the Bluegreen and Hilton merger in 2023. I was initially told this merger would grant me access to all Hilton hotels. However, subsequent calls to Bluegreen clarified that I cannot use points for Hilton stays, only receive a discounted price, which directly contradicts the terms I was given at the time of purchase. I have previously lodged complaints with the timeshare company by phone, but these concerns were never addressed. Instead, I was merely directed to a third-party website, Pinnacle. They told me to sell the timeshare utilizing that company, which is owned by Bluegreen, and I would have more fees to pay them. Another option is to sell it myself. Reselling is not a viable option as nobody is interested in buying. It’s a liability, not an investment as they claimed to be. These unfulfilled promises and the high financial cost have led to significant frustration and disappointment with the entire timeshare experience. I need to end this ownership promptly! I am so desperate to get out that I offered $5500 to Bluegreen to close all my contracts (3 total). I am returning the properties to them, yet I am willing to pay them for it. They refused! They insisted that I had to pay off my mortgage and the maintenance fees. I truly despise Bluegreen, but I’m still paying my monthly mortgage as of currently because I do not want my credit to be impacted. I really feel I should not be responsible for any payment at all when they lied to me to get me tied into the contracts. I hope Bluegreen sees this review and considers fulfilling my request.