BlueflyReviews of bluefly.com

They don't give you enough time to return items. Also, they don't issue store credit if you've exceed the return time.

BlueFly is the most disreputable company I have ever ordered from. I would have liked to have given it 0 stars but that's not an option. I purchased a designer handbag that did not look like the one in the picture (the color was completely off). I asked to exchange for a bag or greater or equal value as they informed me it was final sale (though not clearly stated in the purchasing process). I asked if they could give me a credit for the site. The representative was beyond arrogant (yes I mean you Michael W)! There is no way to even call a customer service line and the only person to answer my emails was the rude customer service rep. This was a very expensive handbag and I was willing to pay more for something else! Do not!!!! I repeat do not order from BlueFly as they treat their customers like s@#$%%!!! Worst retail experience ever. Natalie

So by far the worst company I have ever dealt with, now over $900 down with 2 pairs of incorrect shoes delivered, no response from customer service, was assured the right shoes would be delivered and were in stock hence I paid for the 2nd pair without a refund of the first pair, and no CS will not respond to me, their phone line does not work and right now a feeling of never getting my money back, would never recommend ordering from this site unless you want the wrong shoes and no refund. About to initiate a legal claim if i don't get a response and my money back

Help me. Sure, here's an email that sounds like we're looking into it. Give us a minute. Minute given. Help me. Another helpful email. Help Me. HELP ME! HELP MEEEEE!!!!! Radio silence. Customer service with Bluefly.

ordered shoes from here THRY sent wrong size, I needed right size only to be told I needed to ship back to warehouse first and THEN they would reimburse me at that time and I have to PAY AGAIN for "new" order of size they were supposed to send originally- no help form customer service or their "manager" who was busy to talk I needed the shoes by next Tuesday for an event and was told there wasn't a guarantee of arrival for that date in either way??? never again, I highly recommend not using this company

Horrible Customer Service... I spoke with the CS agent to indicate they were shipping my items to my old address and to redirect. They indicated they would cancel my order and I should go back online to reorder. I did but they never cancelled my original order and it was sent to the wrong address. Now they are saying I have to wait until it is return to their warehouse to get reimbursed. REALLY!! Totally not satisfied. I requested to speak with a manager and was told she was to busy to speak with me...Again...REALLY! Who is the customer here!!!! Do not order from blue fly...Consider yourself warned!

I am typically not someone who takes the time to write a review, but if I could have given a lower rating, I would have. Bluefly.com is a HORRIBLE company to order from, to try and get any type of online support from and to return items to... HORRIBLE! Sadly I have only made two purchases from this company and that has been enough! The first was the end of 2016 when I ordered pair of men's boots. I placed the order online, and it was in the process of being completed. Two weeks went by without any updates; their account status showed "processing" as a generic update. When I tried to call their customer care (four times) I was greeted with an announcement that stated we are experiencing high call volumes of 45-60 minutes! If you have call times this high, there is not only something wrong with your customer care team, their staffing, but also the fact that so many people are having issues that need to call in! After ONE MONTH of no updates, and the stale online status of "processing", I found an email address and reached out to another customer service group who apologized and abruptly cancelled my order stating there was no longer inventory of the item I had been waiting for. So, for one month this pathetic company took my money, provided not updates and was unreachable. Thinking his may have been a one off issue. I placed on order for another item in February of 2017. The item arrived about one week later and just did not work out. When I tried to following their online return process I found that my order status was "processing" even after having the item in my hands for over two weeks. What the hell is this company doing? And whoever is managing their online services should be fired! When I called their customer service line it was a very generic, short and rather curt message stating their offices were closed and was disconnected. No mention about their hours of operation or their location for time zone purposes. HORRIBLE!!!! I called the next morning only to hear the same message of call volumes being so high (45-60 minutes) but, finally got through to someone. When I explained my issue to her, she tried to be helpful in processing my return. She stated that their system showed my order as being delivered when my screen was still showing "processing” and was preventing me from completing the return online as requested by their website. She tells me I will be on the hook for the almost $7.00 in return shipping charges. And asked that I take a screen shot of the “processing” status and email her so she could attach it to my phone call ticket to her IT staff. So after two horribly failed attempts to order something, mediocre customer care, and now a $7.00 shipping return, she wants me to take the time and send her a screen shot to help her? ARE YOU KIDDING ME? I can’t get these shoes out of my house and returned to this company fast enough. I will NEVER EVER order from this company again. In a world were ecommerce is driving everything, the competition to be good is crucial. Why would anyone ever order from this company again? There are so many others out there that provide free shipping and returns, have websites that actually work, customer care lines that don’t have one hour hold times, and friendly greetings that provide detailed information and don’t just hang up on you? DON’T WASTE YOUR TIME BY ORDERING FROM BLUEFLY.COM … MOVE ON AND UP!

First, I don't dispute others personal less than satisfactory experiences. However, despite a 'glitch' with issues at their Kentucky warehouse in past couple of weeks, which delayed my otherwise speedy deliveries in the past, I've only had positive experienceS with Bluefly! I don't know what the specific issues have been recently, but it appears they are fixing the problems, and I would recommend giving them another try for some amazing 'deals' on AUTHENTIC top designer items.