Emily J.
Horrendous experience
I had heard Bluefly was a reputable company, so when I was asked to help a friend find the perfect engagement ring for his girlfriend, I found the perfect one on Bluefly for him! He loved it, and I ordered it for him on March 14, 2018. It took one day to verify my billing information and the shipping information (to another friend's house in the same town as my friend) which was expected. Then the issues began in what became a horrendous saga of drama over what should have been a simple process. I heard nothing from Bluefly for 7 days. On March 21, I called their customer service center for an update. It turns out the ring had been shipped on March 20, and no one had updated the order record. The item arrived on March 22nd. It was the correct ring setting. IT WAS THE WRONG STONE! The center stone was supposed to be a dark blue sapphire. Instead, it was a teal stone. NOT THE SAME STONE as was shown on the website. My friend was extremely upset- this was not the ring for proposing to his girlfriend! I immediately contacted customer supported and reached Elena, an assistant manager, who took the pictures I sent her and contacted the vendor to resolve the issue immediately. The vendor sent a return label on March 23, and the ring was sent back on March 23. I had to reach out to Elena and/or the customer service center every single day for an update. They did not reach out to me with updates proactively. On March 27, I received an update from Elena that the item should arrive that day back to the vendor and she would personally make sure that the right stone was put into the ring and shipped out with expedited shipping within 1-2 days back to my friend. On March 28, the friend who was the shipping address person (not ME- the PURCHASER) was left a voicemail that the order had been refunded!! I was not notified and had my friend not checked her voicemails for any reasons, we would have had no idea that this had happened. I was not called, emailed, or contacted in any way. NOT WHAT WAS NEEDED! When I contacted Elena to find out what had happened, I was handled by Michael, a customer service representative whose response was to reorder the item. This was on March 29, and Elena would personally make sure it was sent out immediately. However, the price of the ring had now increased from $458.09 to $503.99. There was no way on earth that we were going to pay MORE for a ring that had been WRONG EVERY STEP OF THE WAY. My friend needed the right ring immediately for an out of the country proposal and was legitimately extremely upset, as was I, as the entire ring cost was still on my credit card, and we had no ring to show for all of this hassle. I will NEVER do business with Bluefly ever again and I strongly discourage anyone from ever working with them. This was completely ridiculous. I ordered a ring. I should have gotten that ring. Easy. That's the entire purpose of the company. No customizing, nothing special, size 7, ring, as pictured on the website. The vendor somehow got my information and called me by accident on 3/29. I was able to get things sorted out directly with the vendor (THANK GOODNESS) because Bluefly was not going to be able to get this done at all for me. Then on 4/4, I finally got my refund back on my credit card.... for the incorrect amount based on what I paid Bluefly for the ring in the first place!!! WHAT???!!! We'll see how long it takes for something this "difficult" to get resolved.... at least the ring got sorted out by the vendor. I have filed a dispute with my credit card company as I will never deal with Bluefly’s customer service department again. Bluefly's customer service was reprehensible at best and atrocious at worst. Do not trust this company to handle anything with accuracy or efficiency. In today’s world, there are other options. I urge you to seek other companies and save yourself the time and headache.