BluecompassrvReviews of bluecompassrv.com

DO NOT buy, sell, consign, or service your RV at Blue Compass in East Montpelier in Vermont. I have never been so blatantly lied to or our property treated so poorly by a "professional" business. Thomas, general sales manager, always seemed surprised, unaware, and unresponsive in getting a resolution. He lacks communication and follow through. I emailed, called, and left many messages for him over a 3-month period regarding the status of our trailer and he never responded. Thomas would give excuses and blame other departments. Robert, service manager, displayed the same unresponsiveness and lack of communication. We drove over 2 hours to stop in to get information on our trailer because there was no return communication. This was beyond frustrating. The lack of customer service, sheer laziness, and disregard for our property is unacceptable. It took 21 days for them to properly list my trailer on their consignment website. I lost almost a month of consignment because they never uploaded the images or posted an accurate description. There was nothing listed that made our camper stand out and we had a lot of extra features that if advertised appropriately would make it desirable to the right buyer. I, as the customer, should not have had to keep calling them and asking them when my trailer will get listed with photos and a proper description that was their job per the contract. If we knew that they would just list a generic stock description and generic stock photo we would have just listed ourselves. When I would call to ask if there was any interest in our trailer that is on their lot, they said there was no way to know. When we picked up our trailer from consignment, there were multiple things broken on the trailer that were not when we dropped it off (pass-thru handle and grey dump tank handle) we were also missing some yellow leveling blocks and a bucket. As for service issues, we were charged for a service that was not completed. When I dropped the trailer off for consignment we brought it to their attention and we were told they were going to "make it right". After being told that it was "made right" we drove 2 hours to pick up our trailer, when I checked the service was still not completed. I notified Thomas who said he thought it was completed this morning. So when I called weeks prior to confirm as well as the day before and asked if the service was complete, I was once again lied to. After 5 hours of waiting for it to be finished being serviced we left because enough of our time was wasted. There was no apology or check in from Thomas during that entire 5 hour time period we were there. He did say they were going to deliver the trailer to us the next day for the inconvenience. When it was delivered, I checked and the service was still not completed. At this point it felt purposeful. They also couldn't bother to take 5 minutes to clean up the mud they tracked in on the floor, the toilet lever, and dirty black handprints on our mattress. This showed me the lack of basic consideration for others property. I had several phone calls with the Regional VP of Blue Compass North East, John, throughout all of this and it was a lot of apologies, thank you for the feedback, someone will contact you, but ultimately no follow through or accountability to make things right. This is not the level of service that a business should be providing. If they did it to us, how many other customers are being lied to and charged for services that are incomplete? I have lost all faith in this establishment after given the opportunity to make it right many times over. This business lacks integrity, experience, respect, and accountability. Save your time, energy, headaches, money, and go to a small business that values you as a customer. One that has integrity and competence unfortunately it is not Blue Compass in East Montpelier Vermont.

Our sales experience was very good at the Columbia/Lexington location. We have been trying to resolve an issue where there is no evidence that a product was allegedly applied to the interior of the rv ($995). Since December 19, 2025 we have asked to have a copy of the completed work order at least 4 times. These requests were copied to the General Manager, the Sales Manager and the Finance Manager (who made the transaction). The last request we asked for reimbursement. They do not answer our email any longer. It is sad that they caused a good experience to go very bad and that they have no concern with committing fraud. 3/5/26 Update: all monies were finally reimbursed.!

John Graham in Mesquite Texas was a pleasure to work with. He listened to my concerns, help solve problems regarding logistics and did a ton of leg work to finalize the sale.Kudos to John

Buying the Jayco Eagle 5th wheel was interesting,,the Finance Manager did not know how to process the loan thru my Credit Union. My credit Union Finance Manager had to school him/her how to deal with a Credit Union vs the run of the mill Banks. Then I made the mistake of taking the RV to back BC for Warranty Repair. The Tech botched a $3000 Eagle Logo Panel replace. I understand BC had to pay for the Redo.The tech who connected the Antennae Cable to the Bedroom left 3 of six access panel screws laying on on the basement floor. After the Microwave replacement; the Microwave was cockeyed in the the Cabinet. The service manager said the Cabinet was warped from towing the trailer!!! Well,,,I extended the slide out and retracted it back in,,WALLA the Microwave is square with the cabinets. Obviously the Cable driven slide was not retracted in one motion, possibly stopped and started several times. That is a no no for Cable driven slides. Although the demo person told me at time of purchase walk through stopping and starting was OK. Fortunately for me I new the Truth from Experience.

Recently brought our Jayco Greyhawk 31DS into Blue Compass in Knoxville for winterization, I would typically do this myself however I have been working away from home and only have a couple of days home. When dropping the unit off, I asked that they run right through it and I gave them a few items such as the power steps, fridge and ACs that I believed needed attention. The staff was absolutely awesome and communicated constantly as they went through the unit. I could not be more pleased with the level of service, very reasonable cost and simply but, great staff.

I had an extremely frustrating experience with the service department at Blue Compass RV. Communication was poor from start to finish, with long delays and little to no follow-up unless I repeatedly reached out myself. Promised timelines were missed, and I was often left wondering about the status of my RV. When the service was finally completed, the quality did not match the time or cost involved. Issues I brought in were either not fully resolved or totally ignored, which should not happen after such a long wait. Staff seemed disorganized and unwilling to take responsibility when concerns were raised. Owning an RV already comes with enough challenges—reliable service should not be one of them. Based on my experience, I would not recommend the Blue Compass RV service department and will be taking my business elsewhere.

Blue Compass of Delaware, Ohio recently serviced my older 5th wheel camper from September 23rd to November 26th. They were only suppose to repack the bearings, but according to them the axles were damaged. I agreed to replacing the axles and because of my job I had access to a vendor for axles, but they said “If you buy axels yourself we can not warranty installation of outside parts and would not be able to install them”. Meaning, they don't get their markup on the axles and won't do the install. I agreed to go through their vendor to get the axles and I asked for the old axles to be returned to me. During the two month period I received several text messages suggesting additional services, most of which I had already completed. During the installation they informed me that the axles they bought needed modification and they sent them out to be modified. They did not inform me of any additional cost that would be associated with this nor have me approve such additional cost. I'm not saying that I wouldn't have approved the additional cost, but the fact that I was not informed. Once the axles were installed they texted me “However we have found a mystery. When we use your leveling jacks, they are blowing fuses now.” I asked if I needed to come down and open it up for them to check the breakers. They said that they have master keys. I said it could be a possible grounding issue. They said that they could do an electrical inspection for $600. I said that everything was working fine when I dropped it off. They said ,all we did was change the axles. They also did an inspection that proved that everything was in working order before changing the axles. After a couple more exchanges, I asked them to let me know what I owned them and I will come and pick it up. I went in and paid and then went hookup my camper. It was as they said the lift axles didn't work. I used a jack to lift the camper up high enough to hook up. They didn't help me hook up. I took the camper home and plugged it in and realized that the inside lights were on and the storage compartment lights were on. This drained the batteries to the point that the jacks wouldn't work. Once the battery was charged all worked as before. They wanted to charge me $600 because they drained the battery. In the end, the quote was for $3360 + tax, it cost me about $4440 to replace two axles. About $1100 difference that was not provided to me nor authorized and I didn't receive the old axles back, which makes me question whether they needed replaced. In conclusion, the work quality was good, the customer service quality was a fail. If I choose to use this location again I will question everything they say because they have not proven to be trustworthy.

We bought a camper in September from Blue Compass in Concord. It has been a joke since with hidden damages, repairs not be completed as promised, They have had the camper for a month, we have had to cancel and lose Money on reservations due to not having the camper. They are telling us that they are not going to fix the camper. They changed out the refrigerator the day before delivery and put a cheap refrigerator in and didn't even mount it in so when travel it falls out. They hid a tire with wires sticking out by turning the tire around. We were promised to have the closet doors to fixed and were broken on the walk through. We paid a prep fee of $700 and the tech complained the entire time that he had a long week and this was given to him at the last minute. The slide out switch is going out and if it goes there is no way to put the slides in and they won't replace it.