VA
Pressure from Finance Manager during purchase and outright lies.
I purchased a used Airstream from Airstream of San Diego (Blue Compass) and had a disappointing experience overall. During closing, I felt strong pressure from the finance manager to purchase an extended service contract, despite declining it after researching Blue Compass’s reputation for service delays and poor communication. After purchase, I was given incorrect information about my manufacturer warranty and told I had none because I declined their extended coverage. That was not true, and I had to go directly to Airstream and another dealership to resolve the issue and obtain my proper warranty as a second owner. The only positive part of the experience was the service technician who did the trailer walkthrough—he was knowledgeable, professional, and extremely helpful. Unfortunately, I would never purchase anything from Blue Compass!