BluecompassrvReviews of bluecompassrv.com

I should have read these reviews first! I found our new 2024 Jayco Redhawk online on the Blue Compass website. I called the number given and it was listed as the Murpheesboro TN. location. I talked to "Bobby" the salesman I was connected to and went through the whole trade in checklist and pricing for the new unit (about 20 min call) Never to hear from him again. So I went back to the website and learned that the Lebanon TN location had combined with the Murpheesboro location. Theresa the salesperson was very sweet and helpful. We drove over to view the unit and noticed a few minor things that needed to be address prior to our picking it up the following weekend. None of these issues were addressed, we waited almost two hours for the unit to be "checked" out but their service department after knowing for a week we were picking it up. We wanted to add a self leveling kit and possibly solar and could not even get a quote from the service department. They still owe us another set of keys and a blind that was damaged that I'll be shocked if they provide. We even had to beg for a drive out tag. The staff does not know how to return phone calls and the management is so young they can't get a handle on things.............We love the RV but hated the process.

My wife and I drove to Blue Compass in Park City, KS, to buy a used fifth wheel. It looked fine in photos and the price was reasonable. When we arrived they had removed the anode rod from the hot water heater to discourage us from filling the hot water heater and testing it. They had also removed the low point plug from the water system, likely for the same reason. I am an experienced RV person and dealers generally do not do this. I asked them to provide the dates of the tires manufacture before we arrived and it turned out the tires were six years old. I told them I needed a spare tire to travel to a tire dealer in a nearby town. They provide a new wheel and tire as part of the "deal." They kept offering to inspect the trailer for me for anywhere from an additional $695 to $1,995, when in fact they knew just about everything about this trailer before they sold it to me. They also knew that I drove out to Kansas from Pennsylvania and planned to camp in this trailer to drive 1,279 miles home. When I inspected the trailer, the tires were painted with tire black to look new, even though they had told me these were six year old tires. Who does that? We left park City for a tire shop in Abilene and of course one of the tires exploded, damaging the under skirting around the wheel well to the tune of about $1,700. When I went to put on the spare tire, I found that the boxos at Blue Compass, provided me with a five lug 15" wheel for a six-lug spindle. It didn;t fit. Fortunately I was near a mechanical shop which could put my new tire on the old wheel, or I would have been stranded alnga rural Kansas highway. When we got to our campsite, we learned that the hot water heater did not work. Neither the propane nor the electric heater would operate. After some investigate, I found that 1) the trailer was never de-winterized; 2) the hot water heater had been run in electric mode while empty (in winterized mode) , causing the heating element to burn up. I de-winterized the unit at the campground and had an RV tech help me replace the electric element and the hot water was back. While driving home the brakes were sticking on one side of the RV and not working on the other. The GM later said they never check the brakes on vehicles. How can a dealer issue a temporary Kansas tag for an 1,100 mile trip home to Pennsylvania and not do a safety inspection for things like tires, lights and brakes. This trailer was an accident waiting to happen. One final note. When they mailed me the new title, they failed to notarize it. I had to overnight the title back to them to have them notarize the transaction and mail it to me a second time. This dealership is a mixture of amateurs and fraudsters. They want to charge you for everything while not even giving you a safe RV is basic working order to drive home. They have a beautiful dealership facility in Park City but don't be fooled by the surroundings. They should fly the Jolly Roger on their flagpole because they are more like pirates than an honest RV dealer.

I had a replacement roof installed on my 2018 RV in December 2023 due to a material failure in the original membrane. To their credit Blue Compass worked with the membrane vendor Dicor who I'm happy to report stood behind their warranty and supplied all of the replacement parts at their cost and paid approximately 40% of the labor. Sadly my positive experience with Blue Compass ends there. The installation job that they sent me away with as it turned out was missing sealant in a few areas in the front left corner area, which subsequently leaked and has caused some water damage in the interior. When I spoke with customer service, the Blue Compass Service representative let me know that regardless of whether they did a poor job to begin with, it didn't matter, I was outside of the 90-day warranty for their workmanship and therefore was not their problem. Blue Compass has just lost me as a customer for life! I recommend that you follow my lead and take your business elsewhere. I simply will not frequent a business who won't stand behind their workmanship and errors on their part if they happen to be discovered outside of their conveniently short 90-day window.

I took my RV in for repairs near Knoxville. Larissa in the service department was amazing. Good communication the entire time and fought to get some major warranty items fixed that were originally denied. Very happy with the results including a new roof she fought to get covered. Thank you Larissa and BC. 5 star service!

Bought a Class C Entegra Odessy from the Alverado lot, when we were talking to the salesperson, we specifically asked if any Blue Compass in the USA would honor factory warranty. They said definitely, we live 120 miles from the Alverado location. On our second trip water started pouring out from the bottom of a cabinet. We had only been at the park for about 5 hours. We decided to pack up and go home. I called the salesman named Cowboy and told him what happened, he told me the factory warranty was only serviceable at the Alverado location when I reminded him of our conversation about whether any Blue Compass would honor the warranty he denied saying this, my wife is my witness. We would never bought an RV we had to drive 120 miles to have serviced. The problem was the water filter was screwed down at an angle and the o ring was pinched which caused the filter to leak. Stay away from Blue Compass

Blue Compass RV, Ogden Utah I wanted to inform you that our recent experience with your RV dealership was and has been nothing short of disappointing. Despite making a significant investment close to $100,000, the level of service and support we have received makes it seem as if we had made a trivial $5 purchase. When we first purchased the RV and was at the dealership, the staff did not provide a thorough explanation of the RV, we were rushed through a “demo”, was given a bag of warranties for the appliances, not a proper manual for the RV is it’s entirety, and had to “beg” that someone take our picture with the new RV!. After we got the RV home we had questions and the non- responsiveness from the staff at Blue Compass RV was inexcusable. No calls were returned and definitely no guidance was provided. I believe that such issues can and should significantly impact your company's reputation and credibility. As a customer, I value professionalism, and most importantly, the assurance that questions or concerns are properly being addressed. It is believed that such significant investments should be accompanied by a high level of customer service and support, which regrettably, we did not receive. We will NEVER refer anyone to purchase a RV from the Blue Compass RV Dealership in Ogden Utah. WE BOUGHT this RV in April and still are struggling....HORRIBLE experience with the dealership in Ogden Utah

Recently bought campervan brought in to upgrade batteries and have "an overall check". $300 for "50 point check and test" -- got it back home ( 1 hr drive) and the coach AC isn't working. Brought it back in - "Yup isn't working" - no offer of refund or anything. They then had it for 2weeks and did nothing --- finally they said it will be ready by 3 tomorrow. Drive another hour in there. Not ready, have to order the AC. Can get it next week. I liberated my campervan and won't be back.

With over 165 complaints to the Better Business Bureau (54 in 2024 alone) and a mere 1.65 stars out of 5 from BBB reviews…this is a high-risk company to buy or get RV service from. With that F rating from the BBB, 2.7 stars out of 5 on trust pilot, 2 stars out of 5 from 100+ yelp reviews at their flagship Orlando dealership…how is this company still operational? It all comes down to providing no customer service and selling in volumes. It’s common for private equity funded companies to not have any concern for the human being, just the margin of profit behind that human being’s purchase. I don’t think it is coincidental that fourteen of the 17 blue compass suits posted on their website are white males (alarmingly, they all have a similar haircut!). My personal encounter with Mike, the regional VP for AZ and New Mexico was typical. He was amicable but continued the perma-lies, typical of companies desperate for dollars. He couldn’t even get me the Keystone packet of information/manuals that was missing from my RV (yes, a grade school kid could probably even solve this). Promising me calls from a local dealership to resolve warranty issues and a shipping confirmation that never came. I don’t think this lack of help to you the buyer would be unexpected in your dealings with Blue Compass. If you look on the Blue Compass website, you won’t find any way to contact the corporate office, because they would be inundated and flooded with complaints. In my case, I left several messages to a corporate line I located. Customer service costs them time, and that means less money for their investors. The purchase of many local dealerships has reduced the choices you have for a RV-so if you have to buy from Blue Compass just understand no service begins the moment you agree to the purchase. I think for those of us who optimistically see the website, have a pleasant call or interaction with a dealership and/or are excited by the low prices…we just can’t imagine being fooled or lied too. Well, sadly as soon as you agree to that big RV purchase….Blue Compass turns into their evil alter ego, GREED. They won’t apologize to you, but I want to say I am sorry if you have lost thousands of dollars, time you will never get back, trust in the RV community and simply suffered heartbreak.