Emlyn D.
Unhelpful and depressing experience.
After attempting to book a visa 27 times, i was unable to get a single one of the countless appointments on the page, it gave error messages of the slot being invalid or the captcha/email being unverified. I called this morning to ask what i was doing wrong and got no answer from the helpline. He told me to go watch the 12 minute video on the page and just figure it out. We used different browsers to see if it made any difference and it didn't and now there are no appointments available and i wont be able to make the trip that was mostly already paid for, (as you have to book hotel and have proof that you're staying for tourism.) The only option to get a guaranteed visa is to pay 500 pounds to get them to come to your house and do your biometrics. The overall UI of the website is not user friendly and the password input system is tedious. BLS does not care about their customers and doesn't seem to want anyone to actually apply or get a visa. I am verry disappointed by this experience after desperately trying to get a visa for the past 2 months.




