BloomscapeReviews of bloomscape.com

Response from BloomscapeMay 4, 2022

Hi Joseph, thanks for reaching out and sharing your feedback. I'm saddened to hear you felt misled as that is absolutely not our intention. I looked into your order and we did cancel it on 4/30 and sent a follow up email after you reached out to support. If you have any additional concerns - please let us know!

Response from BloomscapeMay 3, 2022

Hey Brooks! So sorry to hear about the negative expereience. I just saw your post on Facebook and wanted to follow up here as well. Looks like we were able to get the order canceled and refunded for you. I'm so sorry again for any confusion or inconveneince.

Response from BloomscapeApr 29, 2022

Hi Louis, thanks for sharing your feedback. I'm saddened to hear that you're having concerns about your plant after arrival. We do everything we can to protect our plants while in shipment but sadly are unable to control how they are handled once they leave our greenhouse. We would be happy to take another look, but unfortunately, I'm unable to find an open ticket for you with the information available. We guarantee our plants for 30 days after arrival and if you're having continued concerns, we would be happy to take a second look! Feel free to let us know at [email protected] or share your order number.

Response from BloomscapeApr 18, 2022

Hi GIllian, thanks for reaching out and sharing your feedback. I'm saddened to hear you felt misled as that is absolutely not our intention. We do our best to share our location, and current processing/shipping times on our website, but can understand how they can be missed. My apologies for any confusion or frustration caused. I looked into your order and it looks like your Stromanthe Triostar is currently on the way and should be delivered soon. If you have any additional concerns - please let us know!

Response from BloomscapeMar 22, 2022

Hi Piper, thanks for reaching out. So sorry to learn you've been waiting on a response and we definitely do not intend to leave you without one. Unfortunately, I am unable to find an open support ticket under your name but would be happy to reach out to you directly.

Response from BloomscapeFeb 21, 2022

Hi Vinny, thanks for reaching out and sharing your feedback. I do apologize for an frustration the weather hold has caused. Since plants are living things and can be sensitive to weather, we do this to maximize the likelihood that our plants arrive at your doorstep happy and healthy. Our teams here monitor the weather both in your area and along the route daily and will hold your plant if needed. We do this in the best interest of our customers and our plants, but again, I do apologize for any frustration caused. If you still require assistance we'd be happy to help. Please reach out to [email protected]

Response from BloomscapeFeb 11, 2022

Hi Eric, thanks for sharing your feedback. I'm so sorry to learn that your Bromeliad Pineapple arrived with the wrong gift card and caused confusion upon delivery! I can understand any disappointment as this was meant to be a Valentine's Day gift. I hope in the future you will give us another chance as I know we can do better.

Response from BloomscapeDec 27, 2021

Unfortunately, we are unable to pull up an existing support ticket for you under this name. Could you share your order number? We would be happy to take a closer look at this for you and reach out directly.