60$ to withdraw ETH!?! No thanks, Ill pass. All other similar companies have like 10$ fee. Free monthly withdrawal limited to just few coins. Interest rates going only one-way down. Avoid.
Response from BlockFiApr 11, 2022
Thank you for the review Jon!
We have a weekly withdrawal limit on certain cryptos. You can see a breakdown for each currency at https://blockfi.com/rates
We recognize the importance of stablecoin withdrawals, especially for our international clients who do not have access to free ACH withdrawals. Primarily because of that reason, stablecoins will remain with 1 free withdrawal per month despite being on the ERC-20 network.
SM
Serhii M.
Very bad
Very bad.
I wanted to test the platform before starting to use it.
So I registered an account and completed identity verification right away.
I topped up my account with 1 LTC, moved it in and out between interest account and wallet balance, and submitted a withdrawal request. When I checked a pending request status, I saw that my withdrawal was scheduled for 3 days. Wow, I thought. 3 days to process a simple transaction for 1 LTC, but ok. So I left it.
In 6 days, I checked my account, and the withdrawal was still pending. I haven't received any letters from them, nothing. So I created a support request.
In a few hours, I got a reply from them that for a "security reasons" and "suspicious account activity" I needed to confirm my identity. Again.
So that's very weird. They consider depositing and then withdrawing coins on the same day as "suspicious account activity"... Looks like a scam, tbh...
Well, I have submitted an identity verification once again. We'll see if I get my coins back. I'll update my review here.
UDP: 9 days later I have finally received my coins back. Well, 9 days for $100 withdrawal that's nonsense for a crypto platform. It took them 3 more days to process the withdrawal after I submitted an identity verification once again. And only after I submitted one more support request.
Deleting, not recommended at all.
Response from BlockFiApr 12, 2022
Hi there! Thank you for taking the time to write this review and provide some feedback. We truly apologize for any inconveniences you've experienced with BlockFi.
While funds deposited via ACH must be held on the platform for 5 days before withdrawing in order to give these funds time to clear from your bank, wallet-to-wallet transfers into BlockFi have no such holds.
In regards to withdrawals, most are processed on the next business day, but our teams are always looking for ways to increase speeds while also balancing security protocols for our clients.
SW
stephen W.
If you want to withdraw funds it takes 5 days! AVOID.
I wanted to move my funds. I confirmed my identity immediately but will take 5 days!
5 days for a withdrawal is ridiculous and practically unheard of. I've been in crypto for over 5 years and nowhere takes 5 days to allow a withdrawal. This has cost me money.
Response from BlockFiApr 4, 2022
Hi Stephen! Thank you for taking time to review BlockFi.
We are actively working to find ways to increase speed of withdrawals while also remaining secure in order to protect our clients. Most withdrawals are processed on the next business day after clearing any security holds. This security protocol is in place for the benefit of clients to protect your assets and ensure they are safely and correctly returned to your exact wallet. While we acknowledge this may cause a slight inconvenience, we have to find a balance between speed and security. We are constantly looking for ways to improve our platform and service offerings, and your feedback plays a major role in this process.
BD
Barbara Deloris W.
Waiting for my refunds…
On March 21st, 2022 I Barbara D. Walker wired $143,185.64 to my blockchain and they closed my account. I’m under the impression the team did this to use my funds to invest because to this day March 30, 2022 they still have not returned my funds back into my bank account. I’ve repeatedly contacted them, they are avoiding my emails. Marcus promised my funds was forthcoming within 5 business days on March 21, 2022 and nothing has happened yet. I am waiting for my funds to be returned.
Response from BlockFiMar 31, 2022
Hi Barbara,
Thank you for taking time to review BlockFi.
Someone will reach out to you if they haven't done so already.
MT
michael T.
They function like a bank
They function like a bank, holding blockchain transactions on their platforms for days in the name of “security”, and only transact on weekdays. there is no security reason to hold back a transaction on the blockchain for days. They are using your assets as collateral to make loans and the making money on them. Which is fine and how they are able to offer interest bearing accounts. However the delay is BS. They are simply trying to hold your assets for as long as possible to make $ off them. While you lose control over executing trades on your terms at price points you decide. It completely defeats the purpose of blockchain, it’s security, And your autonomy to transact. People like crypto because they are sick of traditional banks, their fees and delays. There are better options out there that don’t hold your money for days then lie about the reason.
To your response. No other platforms hold transactions for days when crypto is being sent from a wallet on their platform to other wallets on crypto platforms. It’s not about security. This is an excuse. It is likely do to the fact you need to unleverage the asset. Just be honest about it. Also be honest about the fact every material transaction requires this timeframe. Not the BS you have written, so customers know what to expect. This space and crypto in general is the public’s response to draconian annoying and expensive banking cost and processes. Making a platform operate just like the system we are all trying to break free from is the wrong direction. You are going to get crushed. Your customer experience sucks. Customer experience is Paramount
Response from BlockFiMar 30, 2022
Hi Michael!
Thank you for taking time to review BlockFi.
As mentioned, We are actively working to find ways to increase speed of withdrawals while also remaining secure in order to protect our clients. Most withdrawals are processed on the next business day after clearing any security holds. This security protocol is in place for the benefit of clients to protect your assets and ensure they are safely and correctly returned to your exact wallet. While we acknowledge this may cause a slight inconvenience, we have to find a balance between speed and security. We are constantly looking for ways to improve our platform and service offerings, and your feedback plays a major role in this process.
CL
Crypto L.
Great easy to use site
Great easy to use site, reasonable fees and rates.Great site for crypto gains.
Response from BlockFiMar 28, 2022
Thanks for the fair review. We're happy to see that you're having a good client experience with BlockFi.
PS
Piotr S.
They make money on client ignorance.
I don't like that I present my work on DeFi and pay clients many times lower. I mean comparable to a regular commercial bank. They make money on client ignorance.
Response from BlockFiMar 25, 2022
Hi Piotr,
Thank you for taking time to review BlockFi.
While we understand that withdrawal fee and interest rate changes aren't welcome news, rest assured that we remain committed to providing market leading value and helping your assets grow. These adjustments are part of BlockFi’s ongoing mission to continue delivering high-quality, long-term service for our clients while expanding our innovative product offering in a competitive and scalable way.
MI
Mickey
Worst UX experience yet
Worst UX experience yet. I've been using this service for a year, yet they have asked me to reverify my identity two more times. Withdrawals take more than a day and they have to approve them, which is ridiculous for crypto.
Last time I sent this review it got removed because I refused to prove my identity. Focus on improving customer experience, not sweeping bad reviews under the carpet!
EDIT: Appreciate your template reply but you are missing the point entirely. You are the ONLY centralized crypto product I have used to day that asks for KYC repeatedly, when it was done already! This is super painful, esp when I need to make a transaction.
Response from BlockFiMar 21, 2022
Hi Mickey! We appreciate you taking the time to voice these concerns and sincerely apologize that your experience with us hasn't been satisfactory. Identity verification is a part of BlockFi's security protocols. These security protocols are in place for the benefit of clients to protect your assets and ensure they are safely and correctly returned to your exact wallet. While we acknowledge this may cause a slight inconvenience, we do our best to balance speed and security. Again, we thank you for taking the time to write this review.