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BlockFi (blockfi.com) has 209 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent
Banking & Money · Brooklyn, New York
Excellent
Banking & Money · Valley Stream, New York
Excellent
Showing 20 reviews with 2 stars · Clear filters
Noortje H.
Just lost all my coins in blockfi. I sent an email to support and they said error I never had any transactions (i.e. deposits or withdrawals). I had transferred the case in blockfi.us.com into the account to merge and withdraw was purchase
Titan I.
I have been using blockfi for a long time and I have not experienced this problem before but thanks I was informed that blockfi.us.com can solve the issue
MK
I got an email that their support for BlockFi mobile app will be discontinued. This is disappointing while strong brands usually start supporting mobile apps when they care for a familiar and seamstress user experience.
Sir J.
Requires a large deposit with low APR that was not as competitive as the other industry leaders. In the end, it still stumbled alongside the others. It trusted companies that over leveraged and that did not do it any favors.
Simon
Ili ŝtelis ĉion, pri kio mi iam laboris, malĝoje diri dankon al Dio, ke mi renkontis TREKOVERY •O-R-G. ili helpis min retrovi miajn ŝtelitajn monrimedojn al mi
Will M.
I’m grateful for the asset backed loan the company. They provided me liquidity when I needed it but the automatic liquidation of assets if the LtV ever rises above 80% with no option to appeal is ridiculous. Monday I got my notice of margin call and immediately started to add more collateral to my loan to prevent liquidation. I called customer support and submitted a ticket for help. Told customer support that collateral was on the way but couldn’t get funds into my account fast enough. My LtV was above 80% for maybe an hour and the bot liquidated half of my assets. I knew the risk but I can’t accept the automatic liquidation when I had collateral on the way. Edit: Why does BlockFi not have an appeal's process? I made several purchases and contacted a customer rep every day to inform them I had the collateral to prevent liquidation but processing delays prevented me from making that transfer before the automated partial liquidation?
Response from BlockFiJun 16, 2022
Thank you for taking the time to express your concerns. We are sincerely so sorry for your loss, Will. This week has not been a pleasant experience for any party involved. We have more information on our loan margin process here: https://help.blockfi.com/hc/en-us/articles/360048862712-Prices-dropped-what-is-the-loan-margin-process-
Jon
60$ to withdraw ETH!?! No thanks, Ill pass. All other similar companies have like 10$ fee. Free monthly withdrawal limited to just few coins. Interest rates going only one-way down. Avoid.
Response from BlockFiApr 11, 2022
Thank you for the review Jon! We have a weekly withdrawal limit on certain cryptos. You can see a breakdown for each currency at https://blockfi.com/rates We recognize the importance of stablecoin withdrawals, especially for our international clients who do not have access to free ACH withdrawals. Primarily because of that reason, stablecoins will remain with 1 free withdrawal per month despite being on the ERC-20 network.
Piotr S.
I don't like that I present my work on DeFi and pay clients many times lower. I mean comparable to a regular commercial bank. They make money on client ignorance.
Response from BlockFiMar 25, 2022
Hi Piotr, Thank you for taking time to review BlockFi. While we understand that withdrawal fee and interest rate changes aren't welcome news, rest assured that we remain committed to providing market leading value and helping your assets grow. These adjustments are part of BlockFi’s ongoing mission to continue delivering high-quality, long-term service for our clients while expanding our innovative product offering in a competitive and scalable way.