Kamel
Withdrawls won't process and people in Lebanon are dying
Beware of withdrawls. I have been wanting to send Bitcoins to my Lebanese folks who are struggling now. it s been THREE DAYS and still the money remains Pending and frozen leaving me completely Helpless to my relatives who have lost their car, their homes, are injured and have no food. Tryed customer service, tryed AI chat box and no one have answered me yet not even acknowledged receipt of my query = The silent treatment. That's what BlockFi Customer service gives to their Investors.
Response from BlockFiAug 18, 2020
Hi Kamel, we apologize for any inconvenience! We've sent you a request for more information (we just need the email associated with your BlockFi account) so we can look into the status of your withdrawal. Also please note that for security and compliance purposes, withdrawals are subject to a security hold and processed the next business day after that hold clears. This security measure will help us to identify potential fraudulent withdrawal requests and alert clients that their account may have been compromised. We are actively working to find ways to increase the speed of withdrawals while also remaining secure in order to protect our client!