Caitlin D.
The product is very nice and somewhat…
The product is very nice and somewhat luxurious, it's a quality product, but expensive. However, Some of their customer service reps are straight up rude. When you're charging $89 dollars for one pillowcase, customer service should be rolling out the red carpet! One time, when I was just speaking in my normal tone, the woman told me very loudly and demandingly " Can you just relaX." I had to complete an exchange and wrote a note, as directed, and included all of my information on it, so they didn't have to look up my account and told them exactly what to do, "Please exchange these 2 white kings from orders 00000 and exchange them for 2 Taupe king pillowcases." I called on three occasions inquiring about this issue, and a month and a half later, I still had yet to receive my pillowcases. On another occasion I called CS, the woman picked up, didn't ask my name, number, order number nothing, and just said, "We'll send you an email with an update and hung up." The last time I called, I finally found out that the exchange was never started or completed. They received my pillowcases I sent to them, and just did nothing. Didn't send me new ones or give me my money back. A word of advice, sometimes when you call, an answering machine picks up because they are closed during some pretty normal business hours, don't leave a message, they wont call back. If they want to keep growing and become a Household name, they will have to do something about their customer service.