Blazzing FireReviews of blazzingfire.com

The customer service rep was courteous and answered all my questions.

Very responsive customer service and quality products. I worked with the owner, Adam and he could not have been more professional.

Easy to order online with quick shipping. Items were packed very well to prevent damage. I would absolutely buy from them again!

**My rating is for the actual product, not the store that carries it. Terrible, unclear, minimal instructions. To improve: 1. call out there are openings on the lower end of two panels and say what they are for!?, either as handles or ventilation - after I hammered all four panels together I couldn't get it apart to make sure I had a lower opening on opposite ends. 2.!!!!! And this is the main ERROR, is the directions say to put the four panels together, then cut the assembled tin box to fit the pitch of the roof - it would have been much easier to work with one panel cutting and re-cutting it to the proper angle to sit 90degrees/perpendicular to the roof, rather than take the guide on the cardboard box with a fully assembled tin box that has four overlaps of tin at each corner which is not easy to cut through. It should say to work with one panel until the proper angle for a perpendicular fit is achieved then use that to cut the other panel parallel, and then to cut the third panel that sits higher which will be shorter (you cut off a straight plum line the depth of which is the height of the angle on the panels to fit the pitch of the roof. he 4th panel you don't cut as it sits at the lowest end of the pitch at full height. My roof is a 2/12 and 3/12 and the guides on the cardboard were still not accurate to meet existing in field pitch. Also, once I screwed everything into the roof, I realized it does not sit perpendicular, so I had to undo all that work, cut the waterproofing off and struggle cutting down the tin box to meet my roofs pitch. Directions are STUPID. Fast delivery, however box was ripped and product already scratched. Very expensive cheap material. 1 star for being available immediately 1 star for fast delivery 1 star for being what it is (which is what everyone carries but make it extremely difficult to purchase.) **thanks BF for your response, but I’m not an inexperienced diy-er. I practiced architecture for 20years, transferred to transportation engineering and now a construction manager for muti-million dollar projects. I never used one of these boxes before and since I knew it wasn’t returnable I wanted to follow the instructions so that I don’t miss something. Please let the manufacturer know of their instructions short comings. Again, I really do appreciate your responsiveness and company.

Easy to order, fast delivery, high quality product, and color and description were exactly as shown and described. Thank you!

So far so good. Service was fast! Took about four days from order date to arrive. Still finishing the actual fireplace surround, but the rest of the unit so far looks great. Very kind of them to also send a teeshirt, drink holder, hot sauce and seasoning rub along with a kind thank you note. This company knows customer service-which is rare these days.

We were very happy with our fireplace tool set! It was exactly what we have been wanting. All stainless steel and substantial. It was even lower priced than all the other websites we look on. It arrived quickly and sooner than expected. We are happy customers and will purchase from this company again.

Love it! 😊👍