Valued C.
I HAVE NOT RECEIVED MY ORDER OR HEARD…
I HAVE NOT RECEIVED MY ORDER OR HEARD ANYTHING ABOUT IT BEING SHIPPED

Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Blazzing Fire (blazzingfire.com) has 782 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Decoration & Interior · Chicago, Illinois
Excellent

Decoration & Interior · Sugar Grove, Illinois
Excellent

Decoration & Interior · Naperville, Illinois
Excellent

Decoration & Interior · Naperville, Illinois
Great
Showing 42 reviews with 1 star · Clear filters
Valued C.
I HAVE NOT RECEIVED MY ORDER OR HEARD ANYTHING ABOUT IT BEING SHIPPED
Jolene Johnson Van Den E.
Total said $30 charged my card $36
Response from Blazzing FireOct 27, 2025
Dear Jolene, It appears you may have left this review on the wrong company. Your recent order with Blazzing Fire was processed using your PayPal account, not a credit card. The total of your order for the Fireplace Glass Cleaner with Blazzing Fire was $41.98 and that is exactly what was processed through your PayPal account. We hope you are able to resolve whatever issue you have with the other company. However, we can assure you that the correct amount for your order was processed... no more, no less. If you would like to discuss this issue with us, we can be reached at 866-238-9228. Sincerely, The Blazzing Fire Team
Valued C.
I did not get my complete order filled. My fire table was missing the NG conversion kit. I was told they would respond to me asap via email. I had to call them back twice to get confirmation that they were going to ship the conversion kit. I was promised a return email to confirm...that never showed up either. Very disappointed. As for the fire table, the electronic starter doesn't work and the flame is not as strong/powerful as was lead to believe.
Valued C.
Wouldn't fit my pipe..even called to confirm fitment and was told it would fit..very cheap Construction...would not buy again
Response from Blazzing FireNov 21, 2024
Dear Kenneth, It is regrettable that the item did not fit your application. After reviewing the call, it seems our representative received misinformation which she then relayed to you. Please contact our customer service department when the item is ready to ship and a return shipping label will be provided. Sincerely, The Blazzing Fire Team
Sandy S.
Still haven't received the insert or any information on shipping dates.
Richard S.
Horrible. You created a horrible return process, just so you can steal your money if you do not need the part. You stole $700.00+ from me. Will be rating this everywhere as Horrible and Recommending Real Fyre Store. I have several homes with Gas Fire places, and NEVER will I use your company and I will do everything I can to make sure everyone knows.
Steve B.
Received a door that did not look anything like the picture. Received a lightweight black painted door with no branding and no latch. Feel ripped-off.
Stewart T.
Packing was terrible
Response from Blazzing FireMay 14, 2024
Dear Stewart, Thank you for your review. However, we must admit, you have us stumped. It appears that your new fireplace was delivered on 5/3/24. After reviewing our phone, email and chat logs, we cannot find any communication with you regarding any problems that arose during the shipment or unpacking of the unit. We would welcome a chance to discuss your concerns. Please feel free to contact us at 866-238-9228 if you would care to go over the specifics. Best Regards, The Blazzing Fire Team