BlazeXReviews of blazexlaser.com

I ordered my blaze x on the 12th of September 2026 and still have not received it and can’t seem to get anyone to answer or respond already paid and need to talk to someone about it does anyone know how I can get a real person and not a machine.

Super happy with the customer service within this company. Had ordered but wanted a different item and it was resolved promptly. The way they handled it was very professional, quick and I am pleased with their response .

BlazeX has replaced the “brand new machine” I received that had a broken wire. They also sent me the missing parts for the rotary tool that were missing. This has been an ongoing process since I placed the order for the laser/cutter machine. I’m happy to say everything is resolved as of today, 10/21/26. And everything works without having to hire another technician to solder a broken wire.

I would give no stars if it was an option! Order delivered 9th Sept, bit of a faff to get it put together, would not connect to Cutlabx software continuous error messages, faulty usb lead supplied, but the main problem is a faulty door closure safety switch! But the company state that its safe to use the machine with it unplugged, if that's genuinely the case why is it there? But the machine just doesn't work anyway. Numerous failed attempts at requesting a returns label, which they are blatantly ignoring. I can honestly that I have never in my 63 years come across such a terrible company. Avoid at all costs. Now in the hands of my bank.

I’m new to engraving and have a lot of questions so I reached out to customer support. The first time on a Sunday of a holiday weekend. I did not expect any answer until the next Tuesday but to my surprise within hours I got a reply. Very friendly, professional and with all the help I needed. Every time I reach out the help is there within hours. Thanks Suport team you guys are amazing. I’m sure this is not the last machine I buy.

Easy to set up, I loved that it came with protective glasses and honeycomb, the software was relatively easy, too, to work with. The manual also had a clear list of parameter for various material which saved significant amount of trial & error time. That was the best part of my experience. The machine is pretty compact & light, beginner friendly.

The M3 Pro enclosure is so fimly. The HD Camera cannot be used on mobile app. I asked for return and refund after first day use. Blaze X charges for 80 pounds shipping charge and 50% depreciation.

I ordered the Blaze X laser and camera back in August. I received the machine in a few days and a tracking # for the camera the next day after that order. Since that August day (the 20th) I have received three different emails with three different tracking numbers (2 were UPS, 1 was the USPS) and when tracking. It get that the package is still waiting to be picked up. I get replies when I try to get updated tracking info but get ignored when requesting to cancel the order. I won’t be doing business with this company again. Beware!!! UPDATE After seeing this review I received yet another email informing that another camera had shipped. It arrived on the other side of my city, sat at a Veho facility for 5 days, and was shipped back to Blaze X because it said they attempted several delivers but it could not be delivered. No attempt was ever made, I’m here all day. I bought a camera from Amazon (Blaze X) and that is that. Done with that company.